im using them right now, and im not impressed. i had several questions that never got answered that i had to check for myself here or call disney myself. One of them being how much to upgrade to a deluxe. i had to call disney myself then contact them more than once to try to get my ressie changed. im not even going to chance sending them my ps. i will do those myself. also if you have to cancel your trip for some reason, you have to pay them a fee.