more Hojo questions, sorry!

[radiatorsprings]

I have been researching the many Hojo posts on this board and I have seen that a lot of people recommend building 2. Are there king bed rooms in that building? I don't want to request it and then feel dumb if they say there are none in that building.

Also, I tried to book on the website just now with the entertainment rate code and after I entered my info it said "Rate not available." I know the ent. rate is available on ALL of my dates because I checked on the hojo board. Anyone know what's going on? I guess I should just call in-house res. I was trying to avoid talking to an actual person lol

 

[disneyfan4ever54]

I have been researching the many Hojo posts on this board and I have seen that a lot of people recommend building 2. Are there king bed rooms in that building? I don't want to request it and then feel dumb if they say there are none in that building.

Also, I tried to book on the website just now with the entertainment rate code and after I entered my info it said "Rate not available." I know the ent. rate is available on ALL of my dates because I checked on the hojo board. Anyone know what's going on? I guess I should just call in-house res. I was trying to avoid talking to an actual person lol

For some reason, that's what the website is doing lately. Another person along with myself had the same problem. I plan on calling in-house reservations tomorrow and I will mention this to them. It seems our only choice at this point is to call them and make the ressie that way. I was also trying to avoid calling them by making the ressie online, but I guess that's not going to work. As far as the king beds, I don't know what bldg. they are in because I've never requested one. I hope everything works out with your reservation.

 

[Kayla's Mom]

Yes, there are king beds in building two.

 

[avalon451]

Definitely call the hotel directly, and ask for IN HOUSE reservations (not the national reservation line), Mon-Fri 9-5 pacific time. Jennifer and Lorealle are so friendly and helpful. They will get you set up with the best deal possible, take any room requests, answer questions. Much better than trying to talk to the website.

 

[S. S. Columbia]

According to this link from the hojoanaheim.com website:
http://www.hojoanaheim.com/assets/pdf/room_layouts.pdf

Building 2 has one king bed in their "NK1" rooms.

In building 2:
NK1: 1 king bed
NQQ2: 2 queen beds
SNQ1: 2 queen beds and 1 queen sofa sleeper

Like avalon451 posted above, talk to the "In House" reservations people. They are the experts, and they are very helpful and friendly.

HTH

 

[bumbershoot]

When you use the code online, it has a problem with multiple days. You sometimes can't do it at all, and sometimes if you just go day by day with the code you can do it that way. But then you should call them anyway to link the reservations, so I'd just call 'em.

And I totally understand you not wanting to talk to a person; I like doing things online as well.

 

[Sally_fan]

I had the exact same problem while trying to book our room at the Entertainment Rate online a couple of weeks back. I called in house reservations, spoke to Jennifer & we are now booked! I too was trying to avoid talking to an actual person but Jennifer was so pleasant & helpful......it wasn't traumatic at all! lol

 

[slg]

Funny how different people are. I prefer to talk to a real person every time. In fact, even when I book on-line, I always call the actual hotel (any hotel, every trip) to confirm everything with a live person. I guess I just trust real people better, although I do like email confirmations!

 

[disneyfan4ever54]

When you use the code online, it has a problem with multiple days. You sometimes can't do it at all, and sometimes if you just go day by day with the code you can do it that way. But then you should call them anyway to link the reservations, so I'd just call 'em.

And I totally understand you not wanting to talk to a person; I like doing things online as well.

Putting in one day at a time usually works when you have to see which day is "holding up" the entire reservation at the ent. rate, but in this case, it isn't working. I tried it day by day and every day came up with the ent. rate separately, so that doesn't seem to be the problem. But when you make your ressie for multiple days, right before the last page comes up (after you've already put in your credit card info. etc.), it lists all the days on the ressie and all the days are showing with the ent. rate next to them. The problem occurs when you get to the final page and it says "Rate Plan not available" even though on the page before every day showed up with the ent. rate. So, I'm not sure what is causing it, but I'll call in-house and make the ressie that way. I don't mind calling and talking to someone at all....It's just easier to make the ressie on-line because I can do it in the evening after "in-house" ressies are closed.

 

[Brady's Mom]

Putting in one day at a time usually works when you have to see which day is "holding up" the entire reservation at the ent. rate, but in this case, it isn't working. I tried it day by day and every day came up with the ent. rate separately, so that doesn't seem to be the problem. But when you make your ressie for multiple days, right before the last page comes up (after you've already put in your credit card info. etc.), it lists all the days on the ressie and all the days are showing with the ent. rate next to them. The problem occurs when you get to the final page and it says "Rate Plan not available" even though on the page before every day showed up with the ent. rate. So, I'm not sure what is causing it, but I'll call in-house and make the ressie that way. I don't mind calling and talking to someone at all....It's just easier to make the ressie on-line because I can do it in the evening after "in-house" ressies are closed.

This happened to me a couple of weeks ago, so I just ended up calling in-house reservations the next day. Unfortunately, one of the days that I wanted ended up being taken off the list - because they had a new rate calendar come out that morning. It was kind of a bummer, especially since I had spent so much time the previous day trying to get it all figured out and working through their website. I had also called in-house reservations and was on hold so long I had to go and pick up a kid from something and couldn't keep waiting.

 

[disneyfan4ever54]

This happened to me a couple of weeks ago, so I just ended up calling in-house reservations the next day. Unfortunately, one of the days that I wanted ended up being taken off the list - because they had a new rate calendar come out that morning. It was kind of a bummer, especially since I had spent so much time the previous day trying to get it all figured out and working through their website. I had also called in-house reservations and was on hold so long I had to go and pick up a kid from something and couldn't keep waiting.

I'm glad that you ended up getting your reservation squared away, but how frustrating for things to change overnight like that as far as the ent.dates. Hopefully, that day will become available again later. The same thing happened to me today as far as being on hold forever. I finally had to hang up too. I'm going to try again tomorrow and I hope nothing changes overnight. I know it wouldn't happen, but it would be nice if they would give us any days that change from the ent. rate overnight as we did try to book it online and it wouldn't go through. We'll see what happens tomorrow.

 

[Brady's Mom]

I'm glad that you ended up getting your reservation squared away, but how frustrating for things to change overnight like that as far as the ent.dates. Hopefully, that day will become available again later. The same thing happened to me today as far as being on hold forever. I finally had to hang up too. I'm going to try again tomorrow and I hope nothing changes overnight. I know it wouldn't happen, but it would be nice if they would give us any days that change from the ent. rate overnight as we did try to book it online and it wouldn't go through. We'll see what happens tomorrow.

Good luck with your ressies and thanks for the kind words.

 

[disneyfan4ever54]

Good luck with your ressies and thanks for the kind words.

You're welcome. It just seems that since the date was available online when you tried and it didn't go through (no fault on your part), that it would be nice if they offered you the same rate when you called them. Oh well.....Maybe they aren't able to do that, but it would be nice. I was able to make my ressies today and got the ent. rate for the entire stay! (Actually I made 2 ressies because I'm not sure of our dates, but I was able to get the ent. rate for every day of both the ressies!). My dates weren't until October and December, so that helped. The person I spoke to (Jessica) was very rude and snippy though, and I will never make one through her again. It kind of put a damper on my making the ressie at that moment because I was very excited to be planning another trip and wanted this part of it to be fun or at least pleasant. Oh well, at least I have the reservation done with and I got the great rate. I am thankful for that. This has been a terribly hard time for me as I lost my DM a little over a week ago, so we really need something wonderful to look forward to.

 

[Brady's Mom]

I spoke to Jessica the last time I called to make my ressies and she was short with me, too. I had previously spoken to Jennifer and that was a great experience. I was hoping my conversation with Jessica was just an isolated incident - sorry you had such poor customer service.

Sorry about your DM, I can't imagine what I would do w/out mine. I hope your trip is wonderful and you can enjoy the planning. If she is anything like my mom she would want you to enjoy your trip and time with your family and not feel too sad.

 

[disneyfan4ever54]

I spoke to Jessica the last time I called to make my ressies and she was short with me, too. I had previously spoken to Jennifer and that was a great experience. I was hoping my conversation with Jessica was just an isolated incident - sorry you had such poor customer service.

Sorry about your DM, I can't imagine what I would do w/out mine. I hope your trip is wonderful and you can enjoy the planning. If she is anything like my mom she would want you to enjoy your trip and time with your family and not feel too sad.

Thanks for the kind words. They really touched my heart. My family is going through so much at once. We also lost my younger DS 6 months ago, and my other DS just had major surgery for cancer (2 weeks ago), the week before my DS passed away. So, yes, life is extremely hard right now. We will really need and appreciate our upcoming trip when it occurs. And I think you're right.....my Mom would want us to go and have a good time. I really appreciate your saying that. I hope that you have a wonderful trip too and hopefully the ent. rate will come back for the day that you need.

 

[Brady's Mom]

Oh, I can't even imagine your pain. The thought of losing one of my precious boys just makes me cry. I hope your son is holding up well with his recovery and cancer treatments. I imagine your life is in so much turmoil that planning a trip helps to take you out of your life for a few minutes. I hope you are holding up, too. Enjoy your trip and the planning. My thoughts and prayers are with you and your family.

 

[pmama]

The person I spoke to (Jessica) was very rude and snippy though, and I will never make one through her again. It kind of put a damper on my making the ressie at that moment because I was very excited to be planning another trip and wanted this part of it to be fun or at least pleasant. Oh well, at least I have the reservation done with and I got the great rate.

I spoke to Jessica the last time I called to make my ressies and she was short with me, too. I had previously spoken to Jennifer and that was a great experience. I was hoping my conversation with Jessica was just an isolated incident - sorry you had such poor customer service.

Yep I had dealt w/ both Leanne and Jennifer. They were both so helpful and kind. Then I called and got Jessica. Can't say she was rude or short w/ me but she did not compare to the great service I got from the other two.

 

[disneyfan4ever54]

Oh, I can't even imagine your pain. The thought of losing one of my precious boys just makes me cry. I hope your son is holding up well with his recovery and cancer treatments. I imagine your life is in so much turmoil that planning a trip helps to take you out of your life for a few minutes. I hope you are holding up, too. Enjoy your trip and the planning. My thoughts and prayers are with you and your family.

Oh my gosh....I feel terrible for this misunderstanding. I should've thought more about what I was saying, but I was not feeling well at all yesterday when I wrote my last message. The DS's that I was referring to were my dear sisters, not my sons. I have one son and he is thankfully okay. I know that is what is always referred to as DS, but I guess I just wasn't thinking. Again, I am SO sorry about this. Thank you for your thoughts and prayers for my family.

 

[Hojoanaheim]

Hey Everybody!

Brady's Mom:: Will you email me at Lorealle.Bishop@hojoanaheim.com with your confirmation number/last name/arrival date so that I can look into the ET Rate question for you? I can't promise anything, but I definitely want to check and see if we can get you the ET Rates for your stay!

disneyfan4ever54:: I am so sorry to hear about your loss! Would you also do me a favor and email me your confirmation number/last name/arrival date when you get a moment?

Now, about Jessica- I am really sorry and upset to hear about this! That's just not how here at HoJo treat our friends- even if it is an isolated incident or a bad day. I will definitely pass on this information to our Manager so that we can look into this! Vacation planning is supposed to be fun- not short or snippy!

Thank you for letting me know about this! Please know that you can always email me at Lorealle.Bishop@hojoanaheim.com if you have questions or concerns! I am more than happy to help if I can!

Lorealle

 

[cruise cruise cruise]

Hey Everybody!

Brady's Mom:: Will you email me at Lorealle.Bishop@hojoanaheim.com with your confirmation number/last name/arrival date so that I can look into the ET Rate question for you? I can't promise anything, but I definitely want to check and see if we can get you the ET Rates for your stay!

disneyfan4ever54:: I am so sorry to hear about your loss! Would you also do me a favor and email me your confirmation number/last name/arrival date when you get a moment?

Now, about Jessica- I am really sorry and upset to hear about this! That's just not how here at HoJo treat our friends- even if it is an isolated incident or a bad day. I will definitely pass on this information to our Manager so that we can look into this! Vacation planning is supposed to be fun- not short or snippy!

Thank you for letting me know about this! Please know that you can always email me at Lorealle.Bishop@hojoanaheim.com if you have questions or concerns! I am more than happy to help if I can!

Lorealle

And this is one of the reasons I love Hojo (and I have not even been there since the 80's). Even on the odd occasion that someone recieved less then stellar service it always seems to be addressed.