Missing reservation

[tweenie]

I'm feeling a bit stupid so hoping someone can help. Yesterday I booked a couple of nights which I'd been given as complimentary due to issues on our February trip. I had to ring 407 939 4997 and the CM was superb during the booking and extremely helpful. As we're DVC members I wrongly assumed that the reservation would appear in our DVC account and I'd receive the normal email confirmation.
As nothing arrived I did online chat where the CM explained that this wasn't the case as it was a different type of reservation. Stupidly I didn't make a note of the reservation number. Today I've tried numerous times to contact Disney reservation centre on the same number but with a repeated message that the number is unavailable. Any help would be gratefully received as I've got no confirmation that I've actually got the booking.
Thanks

 

[Marrila]

Have you checked your MDE account? It's possible the reservation is there.

 

[tweenie]

Have you checked your MDE account? It's possible the reservation is there.

Yes, I checked but it's not in there.

 

[Mrs.AMC]

So the number you dialed to book only worked that one time? Now it's an invalid phone number?
That's odd
Other than to continue to try and verify you have dialed the correct number, I'm not sure what else to do.
Or, call the regular reservation line? Maybe they can see it?

 

[tweenie]

So the number you dialed to book only worked that one time? Now it's an invalid phone number?
That's odd
Other than to continue to try and verify you have dialed the correct number, I'm not sure what else to do.
Or, call the regular reservation line? Maybe they can see it?

It was the number which was on the email which was sent to me. I've used the number a few times.
I'm ringing from the UK so don't know whether there's an issue today?
I'll ring the regular reservation line now and see what happens.

 

[Mrs.AMC]

It was the number which was on the email which was sent to me. I've used the number a few times.
I'm ringing from the UK so don't know whether there's an issue today?
I'll ring the regular reservation line now and see what happens.

Ah. understood. Missed the UK part
who knows what’s up with those phone lines
I hope one of those 2 can help out
may even give email a try if you’ve got an email contact
so you don’t pay any long distance charges

 

[tweenie]

I will do,
We're actually in WDW next week so if all else fails I'll sort it when we're there as the reservation is for a trip next year!

 

[gottalovepluto]

Try when the holiday is over on Mon. Lots of folks take the day before thanksgiving off.