We were just at the Caribbean Resort for six days and had a Mickey wake up call every morning. I used odd times the first few days and than I tried even times and we still got Mickey every morning. It was so special and a great way to start the day. I am so sorry that you didn't get to hear Mickey wake you up. If and when you go again and Mickey doesn't wake you up call the lobby and ask them how you get a wake up call from Mickey. One night I pushed the wrong button on the phone and got housekeeping instead. I told them I was sorry that I wasn't paying attention and pressed the wrong button. She asked who I was tring to call and I told her Mickey's wake up. She said I will do it for you and sure enough the next morning Mickey woke us up.