member guide / member services ???

[kiingor]

hi,

I called my member guide about getting dining package- he said i have to call member services.
Call member guide about changing my reservation- he said call member services...
so, what do i call my member guide for? not sure how to use my member guide. This is my first trip as a DVC member.
Both just as hard to reach anyway. But at least my member guide calls me back and then tells me to call member svcs- and u all know how hard it is to get thru to member services.

 

[castleri]

Your member guide is your salesperson. If you ever want to add on points you call him. Everything else is done through member services. Many people seem to think the guide should be their best buddy, help with reservations etc. but the truth is he/she is a salesperson and that is it. Some guides do keep in touch and call when you are at WDW to see how your trip is going but the majority never call and the only time anyone hears from them is when there is a new resort or special offers and that is usually by mail.

 

[kiingor]

Your member guide is your salesperson. If you ever want to add on points you call him. Everything else is done through member services. Many people seem to think the guide should be their best buddy, help with reservations etc. but the truth is he/she is a salesperson and that is it. Some guides do keep in touch and call when you are at WDW to see how your trip is going but the majority never call and the only time anyone hears from them is when there is a new resort or special offers and that is usually by mail.

no way... i always thought member guide was like out own customer service. i bought my dvc thru timesharestore and didn't use my member guide for that. Although he did call me before I went to timeshare store. And after the purchase, he called me back and introduce himself and said to call him if I ever need anything. He never told me otherwise. I feel so bad for calling him on everything. Didnt know that