lilpooh108
DIS Veteran
- Joined
- Apr 17, 2010
- Messages
- 4,359
A little about us:
Hello! Come join us on this trip report! Our family members for this trip consists of DH, Me, DD (2YO) w/egg, dairy & peanut allergies, my mom & my dad. We bought into DVC since I’ve been Disney obsessed since childhood. The Disney bug struck the day I was 6, on my first trip to Disneyland. Fast forward years later, I started getting APs to Disneyland at age 16 and would drive there with friends after school. Once DD came along, we realized that we needed to stay in places w/kitchens to accommodate her food allergies, so DVC fit the bill. My parents love Disney also, and this past summer they traveled on the Disney Wonder to Alaska on DVC points. They had a great time.
When DVC announced Aulani, DH and I were super excited. We both have loved Hawaii since our 20's. We were married on the Big Island and would love to retire some day in Hawaii (well I would, anyway, DH says he’d be fine moving to San Clemente for retirement). On this trip, we stayed 3 nights in Maui and 4 nights in a 2 bedroom Island View at Aulani. We left Aulani on 12/24, so it was almost Christmas.
There will be LOTS & LOTS & LOTS of pictures in my trip report. DH and my dad are both DSLR fans so most of these pics were taken by them (and some by me).
Since we’re all Disney-philes, I thought I’d point out some highlights & lowlights of our Aulani stay before the trip report begins:
Highlights at Aulani:
--Starlit Hui—do not miss this show! The production and the choreography in the show is some of the best that I’ve seen! The show (IMO) was better than most performances I've seen at luaus!
--Hawaiian Cultural Experiences—we attended the daily “classes” in the Pau Hana activity room. The directors of this program, Marcus & Mikey, were really enthusiastic and led the classes with great energy. Each program was worthwhile to attend. We did the: (1) Ukelele class; (2) Hawaiian language/pendant making class; (3) Aloha Fun w/Disney & Friends; and (4) Keiki Hula. There were some Orlando big wigs in town the week we were there (week of Christmas) and it seemed that they were paying special attention to these classes. Chip & Dale showed up at the end of the Aloha Fun class and Minnie showed up at the end of Keiki Hula to dance with the kids. What a nice surprise for the children!
--Good soundproofing in the rooms. Although the villas were full, I hardly ever heard noise from our neighbors (unlike at other DVC resorts). It was great.
--Courteous Housekeeping staff—unlike any other DVC resort we’ve ever stayed at. They would turn off the vacuum if you walked by them in the hallway, they knocked on T&T day to offer toiletries, replenish laundry detergent, replenish towels. We received “turndown” service (on accident) after asking them to reclean our fridge after check in (it smelled of rotten food, but we bought Oxy at Target and spray cleaned everything ourselves anyway). No one ever bothered us on check out day to see when we were leaving.
--Aunty’s Beach House—the staff was very very careful with checking who was going in and out of the beach house. All guests have to sign in and show room keys. Kids wore bracelets (like on Disney cruises). The beach house is HUGE. There is a movie room, video game room, princess room, crafts room, hangout room and even a backyard with a jungle gym. Lots of fun for the kids!
--Awesome bedding—unlike the older DVC resorts, Aulani has great sheets, a great duvet with a duvet cover, and a great bed. Goodbye gross old comforters, hello beautiful white sheets & Mickey Hawaiian quilts!
Wish List/Room for Improvement at Aulani:
--Scheduling/Announcement of the Starlit Hui-- Although we were “lucky” enough to catch this show, I wish that Aulani would actually play this show more frequently. For example, our stay was Tues through Sat and we caught the show on a Wednesday. Had we checked in Thurs and stayed through Sunday, we would have missed this show completely. Also, upon check in, no one told us about the show and when it would start or details regarding the show. I only learned of the show through the Disboards and through a CM who encouraged us to go.
--Better announcements regarding the classes/activities—Although class sizes are limited, it seems that most of the guests (for better or worse) were not aware of the various activities going on. For example, Hawaiian Santa was available for pictures in the Kaiona ballroom on 12/23. It seemed that Aulani placed him in the ballroom, expecting a large turnout…instead…the event was sparsely attended. I hope this does not lead to cancellation of events, as even those events which were offered were few and far between.
--More activities—although we took advantage of daily classes and events, there were really only 1 or 2 which occurred in the afternoons. With a full staff of activities directors/CMs, I’m not sure why only 30 minute classes are offered about twice a day.
--More experienced staff—it was very clear that interactions with CM varied depending on their level of experience and enthusiasm. The “quality” of the staff was uneven across the board. I think more training is necessary. The week we were there, there was tons of managers & higher ups monitoring the various programs and general guest interaction. My guess is that there will be lots of feedback on the CMs after the busy season and things will improve.
--More meet & greets—Aulani only offered 4 meet & greets a day (12pm to 2pm), and some characters were not repeated throughout the week, such as Goofy & Donald. Why? It’s just people in costume…I mean? More staff is necessary? I can’t imagine what the schedule will look like in low season if this was the offering for the week of Christmas. Also, the meet & greets were always in the same spot. For a family staying a week, this might get boring. I think an “Epcot” approach might be more successful, for example, if characters pop up in different areas throughout the day, etc.
--Better ventilation for the bathroom/shower—I can already anticipate mold/mildew growing in the shower a few months from now. In our unit, there was no vent for the bathroom and no vent in the shower. The shower looked new, but already had that damp moldy smell to it. Unless Housekeeping really keeps up w/maintenance of the shower, mildew will be a problem.
--Categorization of the rooms—As I’ll explain (and as you’ll see from our pics), our “Island View” 2 bdrm should really be re-categorized as a standard view 2 bdrm. Although we were assigned the 9th floor, the lobby and the parking structure starts on the 3rd floor. So our room faced the valet parking structure (only 2 floors below us) and we “enjoyed” all the lights/noise/sound that came with the parking structure.
--More seating in the lobby or lounge areas—As you will see, pool chairs and tables & chairs by the pool were hard to come by. We got take out for lunch one day, and literally had no place to sit. Since our “Island View” looked into the parking structure, we wanted a nice outdoor place to sit. There is nowhere to sit. The lobby only has two couch sections with tables. The seating off to the side only consisted of long lounge chairs. The lobby is beautiful, but there just was not enough seating for people looking to relax without: (1) ordering a drink; or (2) grabbing a chair by the pool.
--More dining options--There are 2 upscale dining options at Aulani: (1) Ama Ama and (2) the Makahiki Buffet. Both are upwards of $35/$40 pp or so. There is poolside dining for "casual" dining. We tried the poolside dining for DD on our first night, and the food was pretty lame and the service was slow and lacking. I really wished Aulani had counterservice with seating areas for familes to dine in at the resort w/o spending a fortune. We bought take out and cooked in the villa on all of our nights there.
That said, here are 2 beautiful pictures of Aulani to start.
For now, we travel to Maui…
Hello! Come join us on this trip report! Our family members for this trip consists of DH, Me, DD (2YO) w/egg, dairy & peanut allergies, my mom & my dad. We bought into DVC since I’ve been Disney obsessed since childhood. The Disney bug struck the day I was 6, on my first trip to Disneyland. Fast forward years later, I started getting APs to Disneyland at age 16 and would drive there with friends after school. Once DD came along, we realized that we needed to stay in places w/kitchens to accommodate her food allergies, so DVC fit the bill. My parents love Disney also, and this past summer they traveled on the Disney Wonder to Alaska on DVC points. They had a great time.
When DVC announced Aulani, DH and I were super excited. We both have loved Hawaii since our 20's. We were married on the Big Island and would love to retire some day in Hawaii (well I would, anyway, DH says he’d be fine moving to San Clemente for retirement). On this trip, we stayed 3 nights in Maui and 4 nights in a 2 bedroom Island View at Aulani. We left Aulani on 12/24, so it was almost Christmas.
There will be LOTS & LOTS & LOTS of pictures in my trip report. DH and my dad are both DSLR fans so most of these pics were taken by them (and some by me).
Since we’re all Disney-philes, I thought I’d point out some highlights & lowlights of our Aulani stay before the trip report begins:
Highlights at Aulani:
--Starlit Hui—do not miss this show! The production and the choreography in the show is some of the best that I’ve seen! The show (IMO) was better than most performances I've seen at luaus!
--Hawaiian Cultural Experiences—we attended the daily “classes” in the Pau Hana activity room. The directors of this program, Marcus & Mikey, were really enthusiastic and led the classes with great energy. Each program was worthwhile to attend. We did the: (1) Ukelele class; (2) Hawaiian language/pendant making class; (3) Aloha Fun w/Disney & Friends; and (4) Keiki Hula. There were some Orlando big wigs in town the week we were there (week of Christmas) and it seemed that they were paying special attention to these classes. Chip & Dale showed up at the end of the Aloha Fun class and Minnie showed up at the end of Keiki Hula to dance with the kids. What a nice surprise for the children!
--Good soundproofing in the rooms. Although the villas were full, I hardly ever heard noise from our neighbors (unlike at other DVC resorts). It was great.
--Courteous Housekeeping staff—unlike any other DVC resort we’ve ever stayed at. They would turn off the vacuum if you walked by them in the hallway, they knocked on T&T day to offer toiletries, replenish laundry detergent, replenish towels. We received “turndown” service (on accident) after asking them to reclean our fridge after check in (it smelled of rotten food, but we bought Oxy at Target and spray cleaned everything ourselves anyway). No one ever bothered us on check out day to see when we were leaving.
--Aunty’s Beach House—the staff was very very careful with checking who was going in and out of the beach house. All guests have to sign in and show room keys. Kids wore bracelets (like on Disney cruises). The beach house is HUGE. There is a movie room, video game room, princess room, crafts room, hangout room and even a backyard with a jungle gym. Lots of fun for the kids!
--Awesome bedding—unlike the older DVC resorts, Aulani has great sheets, a great duvet with a duvet cover, and a great bed. Goodbye gross old comforters, hello beautiful white sheets & Mickey Hawaiian quilts!
Wish List/Room for Improvement at Aulani:
--Scheduling/Announcement of the Starlit Hui-- Although we were “lucky” enough to catch this show, I wish that Aulani would actually play this show more frequently. For example, our stay was Tues through Sat and we caught the show on a Wednesday. Had we checked in Thurs and stayed through Sunday, we would have missed this show completely. Also, upon check in, no one told us about the show and when it would start or details regarding the show. I only learned of the show through the Disboards and through a CM who encouraged us to go.
--Better announcements regarding the classes/activities—Although class sizes are limited, it seems that most of the guests (for better or worse) were not aware of the various activities going on. For example, Hawaiian Santa was available for pictures in the Kaiona ballroom on 12/23. It seemed that Aulani placed him in the ballroom, expecting a large turnout…instead…the event was sparsely attended. I hope this does not lead to cancellation of events, as even those events which were offered were few and far between.
--More activities—although we took advantage of daily classes and events, there were really only 1 or 2 which occurred in the afternoons. With a full staff of activities directors/CMs, I’m not sure why only 30 minute classes are offered about twice a day.
--More experienced staff—it was very clear that interactions with CM varied depending on their level of experience and enthusiasm. The “quality” of the staff was uneven across the board. I think more training is necessary. The week we were there, there was tons of managers & higher ups monitoring the various programs and general guest interaction. My guess is that there will be lots of feedback on the CMs after the busy season and things will improve.
--More meet & greets—Aulani only offered 4 meet & greets a day (12pm to 2pm), and some characters were not repeated throughout the week, such as Goofy & Donald. Why? It’s just people in costume…I mean? More staff is necessary? I can’t imagine what the schedule will look like in low season if this was the offering for the week of Christmas. Also, the meet & greets were always in the same spot. For a family staying a week, this might get boring. I think an “Epcot” approach might be more successful, for example, if characters pop up in different areas throughout the day, etc.
--Better ventilation for the bathroom/shower—I can already anticipate mold/mildew growing in the shower a few months from now. In our unit, there was no vent for the bathroom and no vent in the shower. The shower looked new, but already had that damp moldy smell to it. Unless Housekeeping really keeps up w/maintenance of the shower, mildew will be a problem.
--Categorization of the rooms—As I’ll explain (and as you’ll see from our pics), our “Island View” 2 bdrm should really be re-categorized as a standard view 2 bdrm. Although we were assigned the 9th floor, the lobby and the parking structure starts on the 3rd floor. So our room faced the valet parking structure (only 2 floors below us) and we “enjoyed” all the lights/noise/sound that came with the parking structure.
--More seating in the lobby or lounge areas—As you will see, pool chairs and tables & chairs by the pool were hard to come by. We got take out for lunch one day, and literally had no place to sit. Since our “Island View” looked into the parking structure, we wanted a nice outdoor place to sit. There is nowhere to sit. The lobby only has two couch sections with tables. The seating off to the side only consisted of long lounge chairs. The lobby is beautiful, but there just was not enough seating for people looking to relax without: (1) ordering a drink; or (2) grabbing a chair by the pool.
--More dining options--There are 2 upscale dining options at Aulani: (1) Ama Ama and (2) the Makahiki Buffet. Both are upwards of $35/$40 pp or so. There is poolside dining for "casual" dining. We tried the poolside dining for DD on our first night, and the food was pretty lame and the service was slow and lacking. I really wished Aulani had counterservice with seating areas for familes to dine in at the resort w/o spending a fortune. We bought take out and cooked in the villa on all of our nights there.
That said, here are 2 beautiful pictures of Aulani to start.


For now, we travel to Maui…
