MDE mess, best number to call?

[patfan1972]

All ready for our trip in mid-September including all ADR and FP+ reservations. Got our Magicbands this weekend and now just need to wait for the trip. I was reviewing everything last night and realized I may have a jumbled mess in my MDE. I didn't notice it before, but I seem to have duplicated myself in my Family and Friend section, and have different things applied to both instances.

For some reason I linked my Magicband and my hotel reservation under my Friend account for myself, while I linked my dining reservations and FP+ under my main account. I can move my park passes and MNSSHP passes around, but I really want to link all of this (including my Magicband) under my main account. Is there a direct contact number I should call? I have called the main number but don't get the option to select "Man I screwed this up". Can a Magicband assignment be changed after they have been delivered? Or does it even matter as everything else is linked? My wife's account has everything on hers.

 

[Mikie]

I don't know if there is a DIY fix, but the number I called for MDE/FP+ problems was the IT desk at 407-939-7765. They were very helpful and easily understood my very "non-tech" description of my problem. Good luck!

 

[luvpooh]

I don't know if it applies post-magic band generation, but I did the same thing, and I called the MDE tech support line and got a very helpful CM who walked me through resolving the issue. For all of us non-technical folks, she said we were 'smooshing' me. IIRC, you have to invite your 'friend' self to join your MDE or something to that effect, then accept, and your accounts are combined. Again, IDK if that is applicable after the MB's have been sent or not.

 

[patfan1972]

I don't know if there is a DIY fix, but the number I called for MDE/FP+ problems was the IT desk at 407-939-7765. They were very helpful and easily understood my very "non-tech" description of my problem. Good luck!

This worked well and in only 5 minutes. Even decide to do the survey.....

 

[kyle0629]

Is there a toll free number to call? I'm in Canada and long distance would add up quite quickly.

 

[Mikie]

Is there a toll free number to call? I'm in Canada and long distance would add up quite quickly.

unfortunately, I've never found a toll free number for any of the WDW booking or problems or anything. Maybe another international guest will come along and save the day - I don't know if there's one exclusive for international folks, but I'm pretty sure there's not one for US calls.

 

[kyle0629]

Thanks. Maybe I'll see if I can get assistance via email first.