MDE issues

[Mickeycrazie]

Hoping someone can shed some light on MDE. Ystrdy chatted on-line with a cast member to change a name on 1 of my park passes. According to her and another cast member in a different chat and a DVC cast member on the phone the change was made. Now here is the issue I can not see anything what so ever on the MDE app or online. In future plans it says I have no plans. If I try to add my ressie # or a dining ressie # MDE app says they have already been linked. I removed the app from my phone and deleted my history on both the phone and computer and still nothing. Trip starts Friday so needless to say I'm a lil concerned about Genie plans or not having access to make Genie+ plans. Any ideas anyone?

 

[Disney.Dreamin.Dee]

Honestly I wouldn't be too worried.
Sometimes things get glitchy and they need time.
I realize your trip is fast approaching but give it a day.

 

[Mickeycrazie]

Will do. Thank you.

 

[Mickeycrazie]

Well it's been 48 hours now and I still have nothing on the app or computer. Very frustrating. When I get to WDW who do I speak to about this?

 

[Disney.Dreamin.Dee]

Well it's been 48 hours now and I still have nothing on the app or computer. Very frustrating. When I get to WDW who do I speak to about this?

I'm not sure who at WDW could help with tech issues specifically.
I'd give them another call.

 

[Disney.Dreamin.Dee]

OP another thought I had was if you're trying to access via your phone (meaning you have not tried on a desktop/laptop) maybe your phone just needs to be turned off and back on.
Not necessarily with MDE but just things in general if things get wonky and can't figure it out I turn off my phone for a few minutes and then things seem to work fine again.

 

[Mickeycrazie]

I've tried everything. Phone and computer. I've deleted and reinstalled the app a few times on the cell. I've deleted my browser history in my computer and nothing. I've even logged into WDW website and nothing.

 

[Mickeycrazie]

Call into WDW tech. Fingers crossed

 

[popy]

As long as you pay up , it will be ok , it is all about your money.

 

[MakiraMarlena]

also try signing out and signing back in again. But there is a lot of this happening and I don't recall seeing that anyone's tickets were actually deleted.

 

[Sarco11]

Well it's been 48 hours now and I still have nothing on the app or computer. Very frustrating. When I get to WDW who do I speak to about this?

UPDATE: I updated my phone to Android 12 (may or may not have been necessary) and uninstalled and reinstalled MDE app and all of my plans are showing up again!

I have this same issue with the MDE app and it has been this way for a couple of weeks now. I tried to chat with someone through the app but with the Genie + disasters, no one has ever replied to me. I have logged out and back in several times. I have looked for an update to the app (I have had issues with phone incompatability in the past). Nothing has worked. I still have no info in my future plans despite having multiple trips in various stages of planning. I have until Jan 29 to get this solved. Please keep us posted on your situation.

 

[hmsTigger]

Call into WDW tech. Fingers crossed

Any updates on your MDE APP issues and how to fix? Thanks!

 

[Mickeycrazie]

Apparently they had my email address in their twice and once they deleted that all was good. They did say it has happened a few times so I wasn't alone.