Max Pass “refund”?

[cindy17]

Hi sorry if this has been posted before but I couldn’t find anything on it. I hv 3 four day park hoppers with max pass. New expire date 12/16/21. We’ll be going on a quick last minute trip 9/30-10/5. I thought I read something about getting an email gift card as reimbursement for the Max Pass purchased. I purchased through a third party, not sure if that matters. I loaded up our tickets today and made park reservations. Just wondering if I can get anything back for the extra cost of max pass. And if so, how do I go about it? Thx!

 

[Utah_Disnerds]

We got a refund in the form of a gift card at the ticket window back in June. We had also purchased from a third party so that shouldn’t matter.

 

[22Tink]

We got a refund. I emailed Disney through the website and they emailed an e-gift card about 6-8 weeks later for the MaxPass portion. We’d purchased our tickets directly through Disney though. I’m not sure how it would work with tickets purchased via a third party.

 

[cindy17]

Thanks … did u just bring your hard copy E Ticket to the window, I’m assuming?

 

[Utah_Disnerds]

Thanks … did u just bring your hard copy E Ticket to the window, I’m assuming?

Yes. We did it the day before we went into the park for the first time. I was worried it would mess with our reservations but it did not.

 

[VandVsmama]

Go to https://disneyland.disney.go.com/help/email/ and in the "Subject" drop-down menu, select Disney MaxPass Refunds.

Up to a day later, you'll get an email reply back. The email will probably say this:

Thank you for contacting the Disneyland Resort in Southern California!

We’ve received your request for more information on your options for your ticket with Disney MaxPass. As a result of the impact of COVID-19 on operations, FASTPASS and Disney MaxPass services are suspended .

Due to this unprecedented situation, Guests with an existing ticket with Disney MaxPass that was unused and valid at the time of theme park closure on March 14, 2020, may request a refund in the form of a Disney Gift Card eGift for the full value of the Disney MaxPass entitlement on their ticket. Tickets that were partially used but still valid and unexpired at the time of theme park closure, may request a refund for the value of the Disney MaxPass entitlement on the unused days remaining on the ticket.

To request a refund, please reply to this email the following information for each ticket you are holding and that you would like to request a refund for:
Order number

• Ticket Barcode Number(s):
• Your email address:

Upon verification, we will refund the applicable value of the Disney MaxPass entitlement for each valid ticket to the ticket holder. The refund will be issued as a Disney Gift Card eGift sent to the email address provided. Please note that any applicable refund may take up to 6-8 weeks to process. If you would like your refund right away please request this in person on our visit so that you can use your gift card right away.

For any questions, please call (714) 781-4636.

Thanks again,


Disneyland Resort
Online Sales & Service

Then you reply to that email with the requested information and you'll get the following type of response:

Thank you for contacting the Disneyland Resort in Southern California!

Your refund request has been submitted. We will refund the applicable value of the Disney MaxPass entitlement for each valid ticket to the purchaser. The refund will be issued as a Disney Gift Card eGift sent to the purchaser via email. Please note that any applicable refund may take up to 6-8 weeks.

For any questions, please call (714) 781-4636.

Thanks again,


Disneyland Resort
Online Sales & Service

 

[cindy17]

This info is perfect … thanks!!