Mass confusion

[disnee9]

Originally due to a cancelled Alaskan cruise in 2020 we received an additional 25% credit to be used on a future cruise. We booked for May 2022 but are still reluctant to go, so are considering cancelling. My understanding is that we can rebook another cruise as long as we sail by Sept 30, 2022.

Is this correct ?
Would we keep our 25% additional credit ?

When we cancel the 2022 Alaskan cruise, would we have to immediately chose which future cruise we want to go on, or can we have time to consider.

Latest conflicting email from Disney says we have to rebook or cancel by March 30, 2022.

Can anyone put all this confusion to rest ?

 

[Calantha]

Originally due to a cancelled Alaskan cruise in 2020 we received an additional 25% credit to be used on a future cruise. We booked for May 2022 but are still reluctant to go, so are considering cancelling. My understanding is that we can rebook another cruise as long as we sail by Sept 30, 2022.

Is this correct ?
Would we keep our 25% additional credit ?

When we cancel the 2022 Alaskan cruise, would we have to immediately chose which future cruise we want to go on, or can we have time to consider.

Latest conflicting email from Disney says we have to rebook or cancel by March 30, 2022.

Can anyone put all this confusion to rest ?

To your first 2 questions - as long as you are on a boat by 30 September 2022 (the cruise can end after that) you will keep your 25% credit.

The latest email about Alaska is a different situation - and I think multiple people are confused about what it means. I see at it as an out for Concierge guests who would normally be stuck with their deposits being non-refundable. Otherwise, I would say the current 60 day applies to everyone else (so if you are going in May and are already inside the 60 days, this helps you out) AND if you haven't used part of your FCC on anything else, you should be able to cancel and then wait to rebook (again, as long as you depart before 30 September). The only time I've heard someone might have lost their FCC was because they had already used part of it on another cruise.

Do you have a TA? Mine has helped me enormously figuring out the FCC from our cancelled 2020 cruise.

 

[disnee9]

I'm sorry to say this so bluntly, but my travel agent has been pretty much worthless ,but we are stuck using her at this point in time because that's where the booking resides. I have to tell her what's going on, and she wants me to forward her emails from Disney that explain what I perceive as the current information because Disney sent it to me. There have been several extensions over the last couple of years of this originally booked cruise in 2020.

I feel like I'm the travel agent.

She told us that we needed to cancel by March 30 or we couldn't get our money back ??

 

[lanejudy]

Latest conflicting email from Disney says we have to rebook or cancel by March 30, 2022.

I answered in your other thread. The March 30th allows concierge bookings to cancel without penalty.

 

[Disneyland_emily]

As long as you are on a boat by end of September you’ll keep the 25%.
You can wait to rebook but you don’t have much time to wait as capacity is filling the further out from now it goes so you may not have as many choices the more people decide to cruise this summer..

For Alaska I feel most of the new information was for those who were holding out on Canada not requiring vax as it’s the same policies that were offered each time they adjusted the vax policy.