double check the notice
Mine pops up in a red bar
“Sorry, we’re not able to make a reservation. Either the event is full, or you have a ticket/pass that isn’t eligible for this event. Please double check your details. For assistance call 407-224-4233”
i know I’m eligible and know the ticket numbers are right. That’s the message when it’s full
if that’s not your message maybe call?
You do have an AP that’s active and valid for admission during the event?