Management Contact Info Needed OKW

[jekjones1558]

WDWsnooper,
Thank you for taking the time to address the terrible condition of your room. You are doing all DVC members a favor by not just letting this slide. I hope that your concerns are taken seriously. If you have time to report back with any response from DVC, it would be great to read. May your next visit be especially magical.

 

[Laneychris]

Sorry to hear you had such a bad room

 

[SwhJess]

I'm sorry to hear you had such a bad room! We're heading to OKW in late January...and I was trying to think of what we'd do in that situation. Something tells me letters would be the least of it. I think DH would've been at the front desk asking for another room...yes I know OKW was 100%...I mean another room ANYWHERE!

Thank you for writing the letters. It takes time, but it's an attempt to get it resolved.

 

[manning]

Just my $.02 but I would try to cut that 3-page letter down to a single page. Sounds like you had a really rotten trip and the comments from your little snippet are justified. But from a practical standpoint, I don't know that you're going to be able to hold your audience's attention through three pages.

The commentary may be therapeutic, but you're asking a lot for people to absorb all of that. Yes, I know it's Disney and we may expect more but you're also fighting against human nature. If you write too much the facts get buried within venom and can be difficult to extract. Even the most conscientious managers have many responsibilities and you want to get your message across.

IMHO, stick to the facts. Use bullet points. I think you can add a personal statement expressing your disappointment, but save it for the end and limit it to a couple of sentences. That's all you need to get the message across. If you want to include photos, put the text all on a single (concise) page and attach the photos behind.

Good luck.

Agreed, short letters are read, long letters are skimmed over and tossed aside.

I know, I used to handle letter complaints.


Handle it in two short paragraphs.

1. state what is wrong.
2. state what you want done.

 

[Maelstrom_]

I feel for you...we just got back from our Holiday trip last week. Was such a good time, but we were a little saddened by our room. Nothing was wrong with it, really...but like you, we went with friend who we thought might be interested in DVC once they saw how cool our room was. We all stayed at the Beach Club...us in the villas, and them in the regular rooms. Well, with the discounts they got, plus their room looked like it had been done over with newer furniture, and a really nice high def LCD TV, and the fact that they got maid service service every day they couldn't understand why they'd bother with DVC...

 

[Deb & Bill]

I feel for you...we just got back from our Holiday trip last week. Was such a good time, but we were a little saddened by our room. Nothing was wrong with it, really...but like you, we went with friend who we thought might be interested in DVC once they saw how cool our room was. We all stayed at the Beach Club...us in the villas, and them in the regular rooms. Well, with the discounts they got, plus their room looked like it had been done over with newer furniture, and a really nice high def LCD TV, and the fact that they got maid service service every day they couldn't understand why they'd bother with DVC...

Sounds like a nice hotel room at a nice price is all they need. Evidently a living room, full kitchen, washer and dryer, jacuzzi tub is not what they need.