So, I just called to see if I had a PIN and the CM sounded annoyed at me for asking. In fact she pretty much refused to check and said "you are already booked for the best deal for your dates" without even checking. When I tried to persist a little, she put me on hold for about 1-3 seconds and then repeated "you are already booked for the best deal for your dates". I am always very polite and cheerful when I call, but I have received similar responses every time I call. I have only called 3 times in the last 2-3 months, so its not like I'm being annoying or anything (like calling daily). I'm sure that they get alot of similar calls, but this tactic seems to work for some people (they have PIN codes that they didn't know about). Should I keep trying or give up? Does anyone else get this type of "attitude" from CM's when asking about discounts/PINS ?