Kimi313
DIS Veteran
- Joined
- Apr 2, 2005
- Messages
- 1,834


Okay before we left I read some post about the Poly rooms being dirty and the cleaning crew not doing their job. Me being a very easy going person thought people were just being picky cause hey your at disney who cares. Let me share my two unbelievable experiences. One, the first day we had a quick breakfast in the room so we put all the trash on the two trays on top of the desk for her to throw away, came back to room to find trash still on desk, okay maybe she just didn't see it
. After that we would just put it outside like it was room service and someone always picked it up. Two, on our last day we went to the park stayed until around two and the room was not done, no big deal this was the first day we had came back to the room for a mid-day break so I am thinking she probably had us down to clean our room last because we were never there, okay I am fine with that. Well she comes to our room around three, opens the door and says do you need some towels. I said yes and she said "can you grab them while I get the clean ones". Once again I am a nice person so I grab them, hand them to her, and she says is that it. At this point I am in shock and just said sure. She says thank you, bye and leaves. So to all that I thought was just being picky about your room I'm sorry!
I've never had a problem with housekeeping at the Poly or any disney resort for that matter. However, I'm positive it happens. If I was dissatisfied with my housekeeper, I would bring it to a supervisors attention immediately. Bad employees exist at every company. The housekeeper you had is definitely the exception, not the rule. Things will only improve by bringing these things to the attention of people in management.
I hope everyone wrote a letter! Honostly the only way things will get better is if it starts hurting business. We are going to book a trip for next April, I am going to question about the housekeeping issue I keep hearing about, before I book it. (with a supervisor at the poly)
We are not going to pay 600 or 700 a night for subpar service!!!! I will make that clear! I'll let you know what they say.
Someone correct me if I'm wrong, but isn't housekeeping now a contracted position, meaning even though they wear "Disney" nametages, they are actually emoplyed by an outside contractor, like what has happened with valet parking at the deluxes? (Since the changeover, I have seen *nothing* but complaints about how valet parking has gone downhill. Haven't seen any posts saying that valet parking is the same or has improved!)
agnes!
I could have been the picky person too. I posted about our issues as well.
Were we by any chance all staying in Samoa? It sounds like we shared the same housekeeper.![]()
since i was the one that posted the thread "problem at the poly"..i am thinking you originally thought i was a picky person. No problem. Believe me, i am not at all fussy, and i hate to complain about stuff like that, but it really was just like you explained when we went too. Were you in Arteora by chance? We were so turned off that we booked again in Dec. and are staying at the GF..never going to the Poly again..unless to eat!
I see you are also a seasoned traveler, but in my experience, if "trash" is not in an obvious "trash" place, housekeeping is trained not to take it. If you leave a crumpled up piece of paper on the nightstand, for example, they probably won't take it--even though it may be "obvious" to you that it's "trash". If you want them to remove trash, put it in the trash receptacle or on the floor right next to it so there is no mistake. Housekeepers are trained to err on the side of caution when it comes to throwing things away, and I, for one, am glad! They may not have time to inspect your tray for any leftover food to see if you are saving it (since it's not in the trash bin) or decide for you if you want to throw it away or not. When I eat in the room, I throw the trash in the trash bin and put the tray out in the hall. I think if you had thrown the breakfast garbage away that you left on the tray on the desk, they probably would have taken the tray no matter where you placed it though. Please don't think I am trying to pick on you or anything, just offering another POV on the situation so you may understand where the housekeeper is coming from, how it may be more a function of their training and their desire not to throw something away that you had not placed in the trash area (the hallway is a "trash area" for food trays, for example, once you placed it there, it was removed promptly as you wished.) thereby making a possible mistake!the first day we had a quick breakfast in the room so we put all the trash on the two trays on top of the desk for her to throw away, came back to room to find trash still on desk, okay maybe she just didn't see it. After that we would just put it outside like it was room service and someone always picked it up.
I believe they are not supposed to be in the room when the guest is present (again, a training issue, and one which I support for safety reasons). I know if I were you, I wouldn't have wanted to gather up the wet towels though, lol! I'm sure if you had asked her to do whatever else it was you wanted done, she would have done so. (vacuum, make beds, whatever), after all, she DID ask you if there was anything else you needed. However, you would have had to vacate the room for her to do so (again, the safety issue, they aren't supposed to clean a room when guests are present in the room--they have to close the doors for security of your stuff, and can't do that with you and them in the room). As I said before, I am not trying to pick on you or anything, I just wanted you to consider where they are coming from, how they are trained, what rules they operate under, etc etc. While it seems your experience was less than ideal for you, it was within normal operating parameters. Basically, trash isn't trash unless it's in the trash bin or hall, and housekeepers can't come in your room with you present.Well she comes to our room around three, opens the door and says do you need some towels. I said yes and she said "can you grab them while I get the clean ones". Once again I am a nice person so I grab them, hand them to her, and she says is that it. At this point I am in shock and just said sure. She says thank you, bye and leaves.
since i was the one that posted the thread "problem at the poly"..i am thinking you originally thought i was a picky person. No problem. Believe me, i am not at all fussy, and i hate to complain about stuff like that, but it really was just like you explained when we went too. Were you in Arteora by chance? We were so turned off that we booked again in Dec. and are staying at the GF..never going to the Poly again..unless to eat!