maid service at Poly

Kimi313

DIS Veteran
Joined
Apr 2, 2005
Messages
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:flower3: Okay before we left I read some post about the Poly rooms being dirty and the cleaning crew not doing their job. Me being a very easy going person thought people were just being picky cause hey your at disney who cares. Let me share my two unbelievable experiences. One, the first day we had a quick breakfast in the room so we put all the trash on the two trays on top of the desk for her to throw away, came back to room to find trash still on desk, okay maybe she just didn't see it :rolleyes1. After that we would just put it outside like it was room service and someone always picked it up. Two, on our last day we went to the park stayed until around two and the room was not done, no big deal this was the first day we had came back to the room for a mid-day break so I am thinking she probably had us down to clean our room last because we were never there, okay I am fine with that. Well she comes to our room around three, opens the door and says do you need some towels. I said yes and she said "can you grab them while I get the clean ones". Once again I am a nice person so I grab them, hand them to her, and she says is that it. At this point I am in shock and just said sure. She says thank you, bye and leaves. So to all that I thought was just being picky about your room I'm sorry!
 
It's nice to have people be both a guest and an assistant housekeeper.
 
:flower3: Okay before we left I read some post about the Poly rooms being dirty and the cleaning crew not doing their job. Me being a very easy going person thought people were just being picky cause hey your at disney who cares. Let me share my two unbelievable experiences. One, the first day we had a quick breakfast in the room so we put all the trash on the two trays on top of the desk for her to throw away, came back to room to find trash still on desk, okay maybe she just didn't see it :rolleyes1. After that we would just put it outside like it was room service and someone always picked it up. Two, on our last day we went to the park stayed until around two and the room was not done, no big deal this was the first day we had came back to the room for a mid-day break so I am thinking she probably had us down to clean our room last because we were never there, okay I am fine with that. Well she comes to our room around three, opens the door and says do you need some towels. I said yes and she said "can you grab them while I get the clean ones". Once again I am a nice person so I grab them, hand them to her, and she says is that it. At this point I am in shock and just said sure. She says thank you, bye and leaves. So to all that I thought was just being picky about your room I'm sorry!

since i was the one that posted the thread "problem at the poly"..i am thinking you originally thought i was a picky person. No problem. Believe me, i am not at all fussy, and i hate to complain about stuff like that, but it really was just like you explained when we went too. Were you in Arteora by chance? We were so turned off that we booked again in Dec. and are staying at the GF..never going to the Poly again..unless to eat!
 
I could have been the picky person too. I posted about our issues as well.

Were we by any chance all staying in Samoa? It sounds like we shared the same housekeeper. :rolleyes1
 
I hope everyone wrote a letter! Honostly the only way things will get better is if it starts hurting business. We are going to book a trip for next April, I am going to question about the housekeeping issue I keep hearing about, before I book it. (with a supervisor at the poly)
We are not going to pay 600 or 700 a night for subpar service!!!! I will make that clear! I'll let you know what they say.
 
I've never had a problem with housekeeping at the Poly or any disney resort for that matter. However, I'm positive it happens. If I was dissatisfied with my housekeeper, I would bring it to a supervisors attention immediately. Bad employees exist at every company. The housekeeper you had is definitely the exception, not the rule. Things will only improve by bringing these things to the attention of people in management.
 
I've never had a problem with housekeeping at the Poly or any disney resort for that matter. However, I'm positive it happens. If I was dissatisfied with my housekeeper, I would bring it to a supervisors attention immediately. Bad employees exist at every company. The housekeeper you had is definitely the exception, not the rule. Things will only improve by bringing these things to the attention of people in management.

We didn't have a problem either, but that was 2005 and 2006, there have been MANY, MANY threads about this lately. The first few I took w/ a grain of salt, now I'm convinced there is a real problem.
 
We stayed at the Poly last year and found mousekeeping was very good (we were in Samoa). We'll be arriving one week from today for another Poly stay. I'll report back--I'm hoping for a repeat of last year. And I would say that if the service is lousy, I will complain.

In any job, you'll have some good workers and some not-so-good workers. I hope the Poly management weeds out the not-so-good ones quickly.
 
I hope everyone wrote a letter! Honostly the only way things will get better is if it starts hurting business. We are going to book a trip for next April, I am going to question about the housekeeping issue I keep hearing about, before I book it. (with a supervisor at the poly)
We are not going to pay 600 or 700 a night for subpar service!!!! I will make that clear! I'll let you know what they say.

I absolutely wrote a letter! I figure no sense in being upset with something if you don't at least bring it to their attention!!
 
Someone correct me if I'm wrong, but isn't housekeeping now a contracted position, meaning even though they wear "Disney" nametages, they are actually emoplyed by an outside contractor, like what has happened with valet parking at the deluxes? (Since the changeover, I have seen *nothing* but complaints about how valet parking has gone downhill. Haven't seen any posts saying that valet parking is the same or has improved!)

agnes!
 
Someone correct me if I'm wrong, but isn't housekeeping now a contracted position, meaning even though they wear "Disney" nametages, they are actually emoplyed by an outside contractor, like what has happened with valet parking at the deluxes? (Since the changeover, I have seen *nothing* but complaints about how valet parking has gone downhill. Haven't seen any posts saying that valet parking is the same or has improved!)

agnes!

I thought that was only the valet. If it matters, we had excellent service with the valet, and if you didn't know it had happened, you'd never know they weren't still Disney employees.

Of course, we didn't need them to get our car for us while we were there, either.
 
The mouskeepers need to know we don't get these vacations for free we work just as hard to get our week or two vacation as they do and at least we would like to be taken care of in return - after all we do generate their income.
Those rooms at the Poly are not cheap!!! Complain!!!
 
I could have been the picky person too. I posted about our issues as well.

Were we by any chance all staying in Samoa? It sounds like we shared the same housekeeper. :rolleyes1

Ok, we were in Samoa this past Feb. and I noticed a certain piece of toilet paper stuck (I guess...didn't touch it!) the whole time we were there. Being a non-complaining type, I didn't mention it, but maybe I should have...it might have signaled a less than stellar cleaning job in the rest of the room!!!
 
Stayed at poly last fall and the housekeeping was not that great. I made sure to tip $5 a day and we keep the room neat. it didn't help though. yes we were in Samoa. They never vacuumed not even once. There were sand and crumbs on the floor too. I had to write a note for them to even change the sheets over 3 days later. When we arrived the bathroom definately needed a good cleaning. When you spend $350 a night you just expect better.
 
since i was the one that posted the thread "problem at the poly"..i am thinking you originally thought i was a picky person. No problem. Believe me, i am not at all fussy, and i hate to complain about stuff like that, but it really was just like you explained when we went too. Were you in Arteora by chance? We were so turned off that we booked again in Dec. and are staying at the GF..never going to the Poly again..unless to eat!

OMG yes we were in Arteora!
 
During our stay in the Tuvalu longhouse last December our Mousekeeping was EXCELLENT! Everything was cleaned, towels and toiletries re-stocked...no problems whatsoever. We even got a few towel animals and my daughter's toys were posed every night. Our Mousekeeper was so good I wrote a letter (and hand-delivered it) to the manager on duty. She did tell me that some of the Mousekeepers do the bare minimum to get done. I think we all know folks who are like that with their jobs. :rotfl:

And even if there is a problem I get on the phone *immediately*. The issue can't be resolved as well as when you're there in person. I am a real stickler about having my room cleaned...especially when I tip rather well. :thumbsup2
 
This is what I can't understand, you shouldn't have to tip to receive proper service. Its their job. In the late 7-0's till around middle 90's, no such thing as tipping housekeepers. Somehow or someone started this whole process and
"boom", medicore service at its best. The room phamplets stated, tipping or gratuties are not expected but cherished. You tip only for service beyond the norm. I've had bell service look at me with, you don't have to tip" look on their face many a time but they lugged all my bags to the room and deserve recognition for a job well done. Someone opens my car door, gets a thank you and hello, nothing more. I feel the same about housekeeping, you picked your profession, you knew the rate and there was never any tipping before. They never approached us about no tip, I feel they expect none and service should not be judged by how much a tip you leave. We seldom leave anything, service has on the whole been great, from start of trip to the end. If we feel the mousekeep went beyond the norn, I would tip them in person, no envelopes. We're going on our 39th trip this September and I keep reading posts on towel animals, back when ,no such thing, and people tip to receive them, thats balogna, I'm paying huge bucks to stay in a WDW resort and for what I pay, Disney can compensate or boost the rate of mousekeeping, it shouldn't be me that tips the scale. These our my opinions and it just gets tiring reading posts on bad service with tip still being rendered and not complaining to management.
 
Just wanted to offer a possible explanation and another point of view of your experiences:
the first day we had a quick breakfast in the room so we put all the trash on the two trays on top of the desk for her to throw away, came back to room to find trash still on desk, okay maybe she just didn't see it :rolleyes1. After that we would just put it outside like it was room service and someone always picked it up.
I see you are also a seasoned traveler, but in my experience, if "trash" is not in an obvious "trash" place, housekeeping is trained not to take it. If you leave a crumpled up piece of paper on the nightstand, for example, they probably won't take it--even though it may be "obvious" to you that it's "trash". If you want them to remove trash, put it in the trash receptacle or on the floor right next to it so there is no mistake. Housekeepers are trained to err on the side of caution when it comes to throwing things away, and I, for one, am glad! They may not have time to inspect your tray for any leftover food to see if you are saving it (since it's not in the trash bin) or decide for you if you want to throw it away or not. When I eat in the room, I throw the trash in the trash bin and put the tray out in the hall. I think if you had thrown the breakfast garbage away that you left on the tray on the desk, they probably would have taken the tray no matter where you placed it though. Please don't think I am trying to pick on you or anything, just offering another POV on the situation so you may understand where the housekeeper is coming from, how it may be more a function of their training and their desire not to throw something away that you had not placed in the trash area (the hallway is a "trash area" for food trays, for example, once you placed it there, it was removed promptly as you wished.) thereby making a possible mistake!

Well she comes to our room around three, opens the door and says do you need some towels. I said yes and she said "can you grab them while I get the clean ones". Once again I am a nice person so I grab them, hand them to her, and she says is that it. At this point I am in shock and just said sure. She says thank you, bye and leaves.
I believe they are not supposed to be in the room when the guest is present (again, a training issue, and one which I support for safety reasons). I know if I were you, I wouldn't have wanted to gather up the wet towels though, lol! I'm sure if you had asked her to do whatever else it was you wanted done, she would have done so. (vacuum, make beds, whatever), after all, she DID ask you if there was anything else you needed. However, you would have had to vacate the room for her to do so (again, the safety issue, they aren't supposed to clean a room when guests are present in the room--they have to close the doors for security of your stuff, and can't do that with you and them in the room). As I said before, I am not trying to pick on you or anything, I just wanted you to consider where they are coming from, how they are trained, what rules they operate under, etc etc. While it seems your experience was less than ideal for you, it was within normal operating parameters. Basically, trash isn't trash unless it's in the trash bin or hall, and housekeepers can't come in your room with you present.
 
since i was the one that posted the thread "problem at the poly"..i am thinking you originally thought i was a picky person. No problem. Believe me, i am not at all fussy, and i hate to complain about stuff like that, but it really was just like you explained when we went too. Were you in Arteora by chance? We were so turned off that we booked again in Dec. and are staying at the GF..never going to the Poly again..unless to eat!

Good Luck with the GF.. I stayed there once for a week and all that was done was fresh towels and the beds being made. When I checked in there was opened food in the drawers and stuff laying around the room from the previous guest. At this point I had to go to the front desk and request a new room. The second one was a little better to say the least. I was very disappointed with housekeeping service at this hotel. But I think it can happen eventually at any of the hotels, not that it ever should.
 
And Disney claims this is a "deluxe" hotel???:rotfl2:

(I would write and ask for a discount, generally rentals where you do your own cleaning are cheaper!!!!)

Disney's "deluxe" service is sadly lacking and these housekeeping examples are why. Just to give you a hint, I stay almost every week at a Marriott which appears to have MUCH better housekeeping LOL! If I leave "trash" from my dinner or the concerige lounge out, it "disappears"
 





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