Magic Express ressie dilemma.....

[Henlady]

I made our November resort reservations in February '11. In June, I contacted Disney to add Magic Express for my Son and his Fiance and my DD and DGS, they are all staying in the same room, but have different flights.

I called a month later, because things didn't look right on the online reservation that I could view. They had DS and DD on one flight and Fiance and DGS on other flight. At the end of that conversation they assured me that they had it "fixed".
I looked at our ressies yesterday and the ME ressies are not fixed, and it still had our "old" pre-911 address listed. I contacted reservations last evening and was on the line with them for 31 minutes getting this straightened out. This morning, I checked the online reservation and it still shows that old address, and now only my DS and DD are listed for ME, but not the fiance or DGS. Is there a number I can call to reach Magic Express directly to try to get this straightened out?

 

[seashoreCM]

Magical Express hot line number: toll free 866-599-0951

When ordering, booking, reserving anything over the phone anytime, try to get the name and city of the person you talk to, and write that down.

Hour of arrival on the DME records does not have to be accurate, and (before 10 PM) you can dilly dally on your way from the plane to the DME welcoming area to get something to eat, etc. if you wish.

 

[dudspizza]

as long as all people have a reservation for DME, their arrival airline info doesn't matter. If they are all listed, I would wait to correct the info when I arrive at the welcome desk at MCO. They will take the correct info at that time, which will avoid any confusion.

The online stuff can get a bit wacky, I agree with Seashore that a call to the DME number is in order to make sure they have all people listed on the reservation...

duds

 

[goofy4tink]

Is everyone listed for the correct room/resort??? If so, stop worrying. Flights have little to do with anything when dealing with MCO arrivals. The flights only matter when it's your day to leave your resort.
As long as everyone has a voucher with the correct resort on it, as well as a luggage tag with the correct resort on it, and subsequent correct reservation number, you're all good to go.
My only concern would be if DME has an old address. Call DME today and see that they have the correct address in their system. They need that address to send out the DME packet. By the way, only the lead person on a reservation will get that packet...if guests are living in different households, the lead person will have to get the vouchers/tags to them on their own....DME/Disney does not sent out several packets to one reservation.

 

[Henlady]

UPDATE:
I called Magic Express directly. They have no information on our ressie since it is more than 30 days out. She suggested I call Central Reservations which I did, also I can call back after the 30 day mark and check to see that they have the correct info. Central Reservations still had the incorrect address, even though I corrected it with them last evening. And they only had two people listed for ME, one correct and one incorrect. Did the address change again and corrected the ME information. The CM assured me it is now changed in their system. However, it is still showing up the "old" way online. Guess I'll wait a day or two to see if it updates.

Another small item: I asked that the ME info be mailed to my address because this is a surprise birthday trip for my son's 30th birthday. They say they cannot mail it to me even though I am paying for the trip. DS's fiance will just have to be on the lookout for it when the mail comes in mid October.