We took 12 family members on the Magic for the Cruise of a lifetime. The European sights were fantastic. We did three excursions (Monaco, the Marina and the little Train, Easy Pisa and The Best of Rome) all which were fantastic. We experienced some schedule issues but everything worked out fine. We traveled with 5 kids ages 8,7,6,5 and 4. The food on the ship was good but they didn't have much open after 12 am. With a time zone change coming from the States, we were definitely up after 12 am. The shows were excellent and the characters walking around the ship were such a wonderful sight!
Now to the really unfortunate part. Our room, Stateroom 2648 had sewer smells the entire trip. Disney brought us a portable air purifier, but that only masked the problem. Just a few days later, the sewer lines exploded and there was leaking feces in the hallway to the aft elevators. In order to get from our room to the elevators, we had to pass this area. We had Disney people erecting a tarp over our heads to protect us from leaking sewage. The smell was horrid and all of our family was gagging and ill. The smells perforated into our rooms and there was no escaping the contamination.
We thought clearly they would try to move us because even the Disney people were wearing masks in the halls. They didn't. We asked to be moved and they said no and there was nothing they would do for us. I couldn't believe it. We were stuck on the boat, with no where to go!
We have stayed at WDW multiple times (Polynesian, Bay Lake Towers) and never been treated so poorly. What in the world? Is this just the way Disney is in the European countries....we don't know? We don't recommend traveling on the Magic until Disney addresses the serious customer service issues. Clearly living in these conditions is also a potential health risk.
Better to be safe and stay in the confines of WDW or DL. So sad, but so true. If you want to travel the Mediterranean, do so on a more experienced cruise line. Disney has some work to do.
Now to the really unfortunate part. Our room, Stateroom 2648 had sewer smells the entire trip. Disney brought us a portable air purifier, but that only masked the problem. Just a few days later, the sewer lines exploded and there was leaking feces in the hallway to the aft elevators. In order to get from our room to the elevators, we had to pass this area. We had Disney people erecting a tarp over our heads to protect us from leaking sewage. The smell was horrid and all of our family was gagging and ill. The smells perforated into our rooms and there was no escaping the contamination.
We thought clearly they would try to move us because even the Disney people were wearing masks in the halls. They didn't. We asked to be moved and they said no and there was nothing they would do for us. I couldn't believe it. We were stuck on the boat, with no where to go!
We have stayed at WDW multiple times (Polynesian, Bay Lake Towers) and never been treated so poorly. What in the world? Is this just the way Disney is in the European countries....we don't know? We don't recommend traveling on the Magic until Disney addresses the serious customer service issues. Clearly living in these conditions is also a potential health risk.
Better to be safe and stay in the confines of WDW or DL. So sad, but so true. If you want to travel the Mediterranean, do so on a more experienced cruise line. Disney has some work to do.
very dissapointing as last year they came out for both sittings.
but wouldn't have dried out our carpet). Our attempt to look on the bright side was, if we had to move, we'd be further away from my in-laws on their first cruise, so by staying where we were, we'd still have connecting rooms (because if they didn't have a place to put US, they certainly wouldn't be able to move them). Their experience was more important than ours since we've cruised many times and had great service etc. all of those times. We just didn't want to make a "stink" 
