Lost & Found Experience

[HopperFan]

We are lucky that this is only our second time "losing" something and the other was probably 20 years ago when a kid lost their phone at EPCOT. Fortunately someone turned it in and it was waiting at the front of the park at the end of the day.

Posting here because our current situation was "lost" in our All Star Sports room. We are usually very diligent about items in the room. DS#1 brings personal blankets and plush that we remove from bed, fold up and tuck away before leaving the room each day to avoid the laundry abyss. I keep a very neat room, keeping things put away. In something like 160 stays at a Disney hotel we have never had anything disappear. We take computers, we have purchases and I've even left "valuable" medication out by accident. NEVER has anything disappeared.

WELL two weeks ago took a quick 3 night trip with both DS (I was a third wheel). Our first park day we went to Beak & Barrel where DS#2 got the pirate drink and so the mug to keep which they give you a new one like Trader Sam's in a box. When we left we went to Pirate gift shop and he bought a Beak & Barrel shirt, cool one ~ not Disneyfied. Both were in a Disney bag and we took back to room at our break. We had housekeeping the next day, then the day after that we left. When we got home we realized the bag with both was not in the car. He was so upset. Honestly being new items in a bag ... we didn't expect to see again and I planned on replacing for him on my December trip.

As soon as I got home, 16th, I submitted the official LOST item form. The form is pretty detailed allowing me to very much describe the items (you can list multiple), I think I could add a photo (helpful with personal items) and I said they were in our room, with room number, dates etc. I immediately got the no reply we'll look email. I got emails on the 17th and 21st they had not found yet. On the 23rd they emailed they had found it and did I want it returned, pick it up or didn't want. I proceeded to fill out the return form. Today the 28th they arrived here.

I have to say I was shocked, and impressed with the structure of the system to process it. I would have bet against getting it back, especially since new items. Kudos to housekeeping to get it in to the L&F Process.

 

[dansdad]

We are lucky that this is only our second time "losing" something and the other was probably 20 years ago when a kid lost their phone at EPCOT. Fortunately someone turned it in and it was waiting at the front of the park at the end of the day.

Posting here because our current situation was "lost" in our All Star Sports room. We are usually very diligent about items in the room. DS#1 brings personal blankets and plush that we remove from bed, fold up and tuck away before leaving the room each day to avoid the laundry abyss. I keep a very neat room, keeping things put away. In something like 160 stays at a Disney hotel we have never had anything disappear. We take computers, we have purchases and I've even accidently left "valuable" medication out by accident. NEVER has anything disappeared.

WELL two weeks ago took a quick 3 night trip with both DS (I was a third wheel). Our first park day we went to Beak & Barrel where DS#2 got the pirate drink and so the mug to keep which they give you a new one like Trader Sam's in a box. When we left we went to Pirate gift shop and he bought a Beak & Barrel shirt, cool one ~ not Disneyfied. Both were in a Disney bag and we took back to room at our break. We had housekeeping the next day, then the day after that we left. When we got home we realized the bag with both was not in the car. He was so upset. Honestly being new items in a bag ... we didn't expect to see again and I planned on replacing for him on my December trip.

As soon as I got home, 16th, I submitted the official LOST item form. The form is pretty detailed allowing me to very much describe the items (you can list multiple), I think I could add a photo (helpful with personal items) and I said they were in our room, with room number, dates etc. I immediately got the no reply we'll look email. I got emails on the 17th and 21st they had not found yet. On the 23rd they emailed they had found it and did I want it returned, pick it up or didn't want. I proceeded to fill out the return form. Today the 28th they arrived here.

I have to say I was shocked, and impressed with the structure of the system to process it. I would have bet against getting it back, especially since new items. Kudos to housekeeping to get it in to the L&F Process.

We are 5 for 5 in getting a "lost" item back. Two lost in the parks and 3 in our room.

 

[HopperFan]

We are 5 for 5 in getting a "lost" item back. Two lost in the parks and 3 in our room.

Impressive. I really thought I was wasting my time with it being new items. I will always try if it happens again.

I just remembered I also lost some Ray Bans on ........... Tower of Terror. Didn't even bother, odds they were wearable again was low.

 

[BrianL]

Disney is the best at it. I had my phone fall out on Space Mountain once. I filed the report and within 24 hours they had found it. I was able to pick it up from Disney Springs before we left, though I also had the option to have it shipped back to me at no charge.