lost confirmation number

kbkids

<font color=cc0066>Loves the World in February<br>
Joined
Jan 30, 2003
Messages
4,662
I called this morning to book a March reservation and was given a confirmation number. I keep everything on my computer and keyed in the confirmation number while the CM was talking to me, but before I was able to save the document, my computer shut down on me, and yes, lost the confirmation number. I called back to see if they could give it to me, and she wasn't able to find it. She found my February reservations, but not the ones for March that I had just booked. She didn't act like it was a big deal, since they had been made that day (maybe hadn't downloaded down into the system?), but after hearing about all of the computer problems today, I'm a little concerned. I know I will get my confirmation letter in the mail, but should they show up on the CRO system before then - just to give me peace of mind. I checked my credit card statement, and there was a hold processed today for the exact amount of the deposit. Should I be worried? Should I call back tomorrow to re-check it again - I really do want to add a room request onto it - or am I just going to have to wait until I get my confirmation letter and cross my fingers? I'm a worry wart/control freak, can you tell? :rolleyes:
 
It should be in the system immediately after the reservation number is processed. It is possible they spelled your name wrong which is why they can't find it. If the credit card shows the deposit was processed, I wouldn't worry about it.

I always worry about stuff like that, too. I would probably call again just to ease my mind. :)
 
I too had problems with Disney being able to retrieve one of my reservations for February. It took 10 minutes and a supervisor to locate them. Scarey! Luckily I got the paper confirmation in the mail today, so I feel alittle better. LOL
 
They found it!! Yeah!! I called again tonight, and she still wasn't able to pull it up by my name. She then asked what the dates were, and it finally came up. I was so relieved!! She wasn't sure why it didn't work the normal way either, as everything was spelled correctly, etc. - but anyway, I can sleep tonight now! :D
 


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