Lose placeholder benefit with cruise cancelation?

[ironz]

Just confirming with the DIS DCL experts on what happens to a placeholder if you have to cancel a cruise within the penalty phase for a non-covid related reason. DH and I are 99% sure we need to cancel an upcoming cruise due to an injury (we have outside insurance). I spoke to a DCL rep tonight to check our options, and asked what happens to the placeholder. I was told that if we canceled, we lose it... which makes sense, I suppose, but I hate to lose the 10% discount tied to it. We have another placeholder we can use in the future, so it's not a huge deal, but just thought I'd check to see what other people's experience has been.

Thanks!
P.S. Get trip insurance for your cruises and larger trips!

 

[holula]

If you tell them you want to cancel your reservation then yes, you lose the placeholder.

If you move the booking to a new date that’s still within the 24 months, you will keep the 10% discount. If there isn’t a cruise you want right now then I’d just move the booking to the cheapest cruise you can find and then move it again once the dates you want are released.

 

[lanejudy]

I don’t know if you can change the date once you are within the penalty phase. But that would be the only way to preserve the 10% discount.

 

[ironz]

Thanks-- so glad we bought both placeholders when we did b2b earlier this year!

We were offered to change the date for a fee, but the fee outweighs the benefit of how much the placeholder would save us unless we change to a longer, more expensive cruise, which we can't plan for at this time.