SIL and BIL are in WDW now and have had very inconstant experiences. Sometime all ice must go (especially at EPCOT); sometimes no problem. Security CMs are giving them, inconsistent answers. They asked at QS for cups of ice and were denied at more than one location.
I flew down there Sat and went to guest relations where the CM told me no loose ice, no ice in ziplock bags, and no ice to be given by QS locations.
On our
Travel Agent Disney site, Disney says guests can get cups of ice fro QS to replace dumped out ice. Then the comments section contains no fewer than ten responses from Disney saying the ziplock bags of ice are OK.
They need to all get on the same page.