LIVE from Beach Club Villas!!!

[Cris]

may I be nosey and ask the managers names. Just wondering if I have ever encountered them during my stays.

 

[MermaidsMom]

Wow! I guess it's not safe to rent points then if you can't expect satisfaction of problems like these. The attitude that some have expressed that somehow Tigr must stop expecting so much is very misguided. Tigrlvspooh has presented herself very well and seems to have handled things as best she could. Of course they can complain to the management (and should) no matter how they pay for the room. I have experienced similar problems with the BC (hotel) in the past and they do seem to have management issues there that need to be addressed by someone.

 

[zulaya]

First let me say that I am not ignoring Erika's problems with her stay. I feel that what she has had to deal with is really unacceptable, especially the customer service.

That being said this thread is full of people who all seem to be wringing their hands and wondering if they should try DVC or the BCVs in particular.

Please keep in mind that this in only one incident of the many visits made to WDW every year. I am not excusing what happened to Erika, or blowing it off, but the fact is that her experience is probably one of those very rare really bad ones.

People are more than eager to post on the DIS anything bad that has ever happened to them, any little thing that has made them unhappy . If people are happy, there's usually no need to talk about it because you are alrady happy. It happens in real life too.

If you really want to get a feel for how stays at the DVC resorts go, you also need to read the DVC board, where most of the reviews of these resorts end up.

 

[DeeCeeSW]

I've just had time to read the new posts and I see that Sammie directed the "changing of rooms" issue to me, not the OP. If you had read MY post correctly, you would have seen that I said this is something I would do ("that's just me"). I appreciate your response regarding what you think I would not be "entitled to," however, it might have been more appropriate for you to PM me about it rather than making the OP feel that she needed to be defensive. I am "entitled" to be treated properly when I am paying money to stay somewhere, whether it be through renting points or by making my own ressie at another WDW resort. One way or another, I would have my issues resolved. I'm sick and tired of people on this board, in this case, you, cutting and pasting entire posts and dissecting them. If you want to respond, be nice about it and do it in a respectful manner. Let's move on.

I had plans to stay in a BCV studio, and I still will, despite Erika's experience. It's unfortunate that her vacation did not turn out as well as she'd hoped. I, too, have stayed at the Poly with an infant and know how large those rooms are in comparison to BCV. We did a lot of research, checked out all the photos of the room online and then made a decision about whether this size room would be good for us. If size is a big priority, then a BCV studio is not the answer.

 

[DVC Nut]

You don't have to tell, but out of curiosity...

Who is the manager that suggested you were gold digging for meals?

 

[Terry S]

I also have to say respond when some people are saying it is unacceptable to have a dirty room and no a/c. Give me a break! A/C breaks, if it just broke, how can that be unacceptable? The room that had not yet been cleaned was undoubtedly an error on the housekeepers part. When they are done cleaning a room they need to enter some code to let the front desk computers know that the room is cleaned, so the poor women made a mistake and put the code in for the wrong room. Should we ask that she be fired for this mistake?

I do agree that the response and/or customer service Erika has received because of these problems and other problems is unacceptable, but things breaking down and operator error on a housekeepers part is not unacceptable.

I also wanted to reitterate what someone else said about the fact that Yacht Club, Beach Club and Beach Club Villas all have the same Management staff. If you have had great service at the Yacht Club in the past, it was the same management staff there as at the Beach Club Villas. I am not saying the problems that Ericka has been having are not real or that they shouldn't be addressed, I am just saying I beleive they are the minority, not the majority.

 

[PamOKW]

Just a small solution to one of the many problems this guest is encountering but it might be helpful information for future guests. Laundry detergent is available for sale in the "general store" of every DVC resort. Also, in a case like this, flagging down a housekeeper might get you a box of Tide to at least get one load started.

Many regular DVC guests are also in the habit of bringing along their own detergent. The detergent tablets are especially easy to pack.

 

[jbthi]

Again I don't mean to sound unsympathic or to criticize anyone but I don't think all our facts our straight. First it was not a room that was not CLEAN, it was a room that was not CLEANED. An early check in was received and if I understood right she was still in the room before checkin with a comp. dinner. We are also comparing sizes with the Poly. If we are comparing sizes, wouldn't it be better to compare a 1 BR (complete with full kitchen, washer/dryer, whirlpool tub, etc.) with the Poly room. Renting points from a member, wouldn't the price be more comparable to what you pay at the Poly?

June

 

[luckytso]

I found this thread on DVC board discussing the above

http://www.disboards.com/showthread.php?threadid=364395

 

[BCVOwner2002]

Whether she owns DVC or rents should not be an issue! She paid for her stay and should expect a clean or cleaned room, bed rails as requested, working A/C and laundry detergent in the laundry room. I believe as a BCV/DVC owner, I am paying maintenance which pays for clean rooms and working A/C. I understand the laundry detergent may have run out but she had to call 4 times over an hour period. When she called the first or second time, the person who answered the phone could've given her a timeframe as to when they would refilling the machine. I understand the staff may have been busy preparing rooms since this was technically prior to regular check in but there were other guests also looking for laundry detergent.

The thing that bothers me the most is the attitude of BCV management! That is unacceptable! Annmarie

 

[shelly3girls]

I am so sorry to hear about your problems and like an above post it makes me feel somewhat responsible as the BCV is my home resort. I hope you write a letter about the problems you have had, disney cannot possibly fix what they are not aware of. There is no excuse for rude CM's, but please don't let them ruin your vacation. We had a miserable experience at the WL (not villas) and the GF where we were treated poorly, but we gave these resorts a second chance and had a fabulous experience. It is unfortunate that one rude CM can make you feel so negative about a resort, but please don't rule out BCV. I know we could find people with similar experiences at every resort, but that does not mean that most people don't have a positive experience. I am not trying to make light of the situation, I just don't feel that everyone should avoid a resort because of one experience.

 

[Deb & Bill]

Check-in time at DVC resorts is 4PM. The OP got in way before check-in time. Did she have an alternate plan in mind if she didn't get a room before check-in? This is really pretty lucky that she got in as early as she did. The dirty room was just an error on the part of housekeeping. Believe it or not, they are human, too. And the front desk was only looking at the computer when they second guessed the OP.

There is only one laundry room in the BCV (like BWV and VWL), so only one vending machine. This machine may be stocked by someone other than housekeeping for all we know. Calling housekeeping might not have been the correct place to call to get the machine refilled. If the soda machine is out of your favorite, would you call housekeeping to fill it up? I don't know.

As for the AC unit, it was fixed, wasn't it? Maybe the maintenance man was already working on another problem when they got the call for the AC unit not working. When we stayed at the BCV (about three weeks after it opened), I found our patio door wouldn't lock. I called maintenance and there were two men in my room in about 30 minutes to repair the latches on the patio door. I didn't go to the pool with my husband and son since I didn't want to leave our stuff unsecured in the room with a door that wouldn't lock. I didn't cry hysterically, I just watched TV and read while I waited.

Also, we are only hearing one side of this story. Would the CMs have another version if we asked them? They aren't always wrong you know. Being tired and hot with two cranky kids might color your opinion of what is being said. Just like reading a post might set some people off as they perceive it to be rude and others to find it humerous.

 

[Gillian]

Deb, the OP mainly had issues with what the staff said to her, and not so much with the actual problems at the resort. I think she has made that very clear. And as she is a frequent Disney visitor & renter of points, I'm sure she had a back up plan in place if they were not able to get in right away. I think she even mentioned her surprise at their room being ready so early.

I'm happy that it only took 30 minutes to get your patio door fixed. When we stayed at BCV, about 8 weeks after it opened, it took 3 phone calls & about 5 hours to get someone to our room for the same repair. We didn't cry about it either, but I sure was upset!

 

[sgtdisney]

I think what people are losing touch with here is that the issue is (and should be) with how the OP was spoken to by management. You cannot fault the resort because a dirty room and broken A/C happened. This stuff can and will happen. Computer Glitch, miscommunication, things break, etc. No reason to be upset about these things. Inform management, have them fix it. Now if the management is treating you poorly for asking for these things to be rectified, that is another issue and one that needs to be addressed with a higher level of management..

As for the laundry detergent, well, they do sell it in the store. I can imagine that if someone calls to report a vending machine empty, I wouldn't think it would be on the top list of things to do as the guest has an option to go to the lobby store to buy some. They should have told the OP that it would take a while to be refilled, though.. Think about it. If you went to a soda machine in a hotel and wanted to buy a Coke would you call housekeeping and wait for the machine to be filled or would you walk to the lobby store to buy one. I am really not directing this at the OP, but trying to offer a possible reason why Housekeeping (or whomever) didn't respond immediately.

 

[Gillian]

Originally posted by Deb & Bill
There is only one laundry room in the BCV (like BWV and VWL), so only one vending machine. This machine may be stocked by someone other than housekeeping for all we know. Calling housekeeping might not have been the correct place to call to get the machine refilled. If the soda machine is out of your favorite, would you call housekeeping to fill it up? I don't know.

All of the Disney resorts I've stayed in only have one laundry room, so I don't think your first comment is relevant.

If you called housekeeping asking them to restock your favorite soda and they said, "we'll be right there!" would you think that you had called the right place? If you called 2 more times and not once did they say, "we don't handle soda refills," would you have any reason to think they DIDN'T stock the soda? Of course not! You would think they were on their way with your soda, just like the OP thought she was getting her detergent.

 

[TigrLvsPooh]

I wish they would have told me to go to the lobby and buy detergent, I would have been down there in an instant. This was my first time at the resort and I wasn't aware of the detergent rules and regulations. I made the call, they said they were coming, so that's what I believed to be true. If they would have said something else, like go down to the lobby, or sorry we don't have any, or we'll be there in one hour, that would have been great.

Also, with the room, it was around noon when we arrived and we were NOT expecting to get a room until much later. We were shocked when the girl said it was ready. I am very aware of the check-in time and I at no point requested an early check-in. All I did was walk to the front desk, check-in, and they gave me the keys. Should I have refused them???

I think many of you are only reading parts of my posts and not understanding what I'm trying to say. Would you want to be talked to in a rude manor?? This is our vacation and we pay a heck of a lot of money to come here...... and we expect to be treated with respect. After 14 trips to Disney I think I know what I'm talking about.

Thanks to those of you that understand and sympathize with these problems we are having. I surely hope that this is a one time incident and nobody gets treated like this again.

 

[Connears]

Are you a DVC member? Not sure because you said you rented points from a member. We have been members @OKW since 1994. Tried BWV once and won't return( unfriendly CM and difficulty with room assignment). We are trying BCV this June and am a bit worried we will have the same experience that we did at BWV. My DS and his friend really wanted SAB so we went for BCV this June. I think I'm going to look forward to my return"home" to OKW for our New Year's trip(no small villas there). Hope things get better for you. Hope I don't have any similar issues!
Connears

 

[TigrLvsPooh]

No, we are not DVC members. But if we decided to become members I think we would buy an OKW resale. We have always enjoyed our stays there, and never had a problem. It's a beautiful resort.

 

[BarbOKW]

I mean no offense, but it sounds like you've had some bad luck and perhaps the managers should have been more polite...but it seems to me that you are obsessing over these issues when you really should be enjoying your vacation. It looks to me like you have posted 4 or 5 times and you're on vacation. You're never going to relax and have a good time if you keep checking your post to see what people are saying now.

I've certainly had less than great treatment at resorts. This past March I was very disappointed in my rooms at the Hard Rock for numerious reasons. Funny thing is one of my problems was that my second adjoining room hadn't been cleaned at 4:30 after we got to the hotel at 10:00 in the morning. The HR didn't give me my rooms until after 4:00 (I'm not complaining that's check-in time) but one of my rooms was still not cleaned (not even touched). I complained they cleaned it, end of story....I had other problems as well (primarily relating to lack of follow-up to my concerns about other issues). I waited until I got home and e-mailed the manager. If I'd kept worry about it on vacation it would have certainly put a damper on my trip.

Also, I don't think the manager was checking on your story when she went to review the room. I'm sure they have a procedure to follow-up with their own evaluation of the room condition. A manager came to view my room at the HR before housekeeping got there. They must put an execption report into housekeeping and I'm sure if the manager checks the condition it carries more weight.

Anyway, put your lap top away and start enjoying your trip, the things I've heard would certainly not keep me from having a great time with my family....that's the point of vacation.

Someone made the comment that DVC members may be reconsidering their purchase. And I can tell you that I certainly am not. These problems could and do happen at any resort. Luckly they happen less often at Disney.

 

[TigrLvsPooh]

BarbOKW I would LOVE to get out of this room. I'm sitting here in the pitch dark waiting for the kids to wake up. All of my posting and reading has been done while they are sleeping. They usually are down for about 2-3 hours everyday, and I can't just leave them here alone... so there really isn't anything else to do. I love the DIS and find a lot of happiness here. I've had some really nice PM's and have enjoying making more friends through this post. Even though some people haven't been very nice, it's OK. I can take the good with the bad. And don't worry, we're having a wonderful vacation.