Little Missmatched order help!

[thornton0511]

Okay so I made an order online with little missmatched because they are doing a 50% off Disney collection sale.
The first order I made I never received a confirmation email and the charge just dissappeared from my credit card statment. The whole order just vanished, and I wasn't thinking at the time to write down the order number...of course.
So Sunday I decide to try again and make the same order this time writing down the order number. I also received the conf. email this time. Now its Friday and no shipping email yet and everytime I check the status on their website its just sitting there with no activity.
I have not been charged yet on my credit card but I really just want my order. Or some closure of some sort so I can expect it or move on and find something similar from another company.
I sent an email today and its says they will contact within 48hrs but I am a little impatient at this point. Also I tried calling them but when you get to any of the ques it just says that all of the numbers are not longer working!
Please anyone have any more ideas that I can use or should I just wait until next week and see if they respond with an email?

 

[Pamlur]

That's weird. I have bought a lot of stuff from them in the past, and had great luck with their merchandise, but haven't ordered anything in the last couple of months. Have you tried calling one of their retail locations to see if they are still in business?

 

[thornton0511]

That's weird. I have bought a lot of stuff from them in the past, and had great luck with their merchandise, but haven't ordered anything in the last couple of months. Have you tried calling one of their retail locations to see if they are still in business?

Yes I googled a number for them and when I called I was put in a que where you could push 1 to make an order 2 to talk with customer service.....I tried them all and it would ring and then a recording would come on and say that the number is no longer a working number. I am really worried and I don't know what to do. Also I just checked my ccard online and now I have been billed for the first order that magically disappeared over a week ago. And I still have no merchandise to show for it. I am afraid now that I am going to be billed for two orders either receive nothing or now a double order and be stuck. I just really need to speak with someone over the phone and I am afraid that might be impossible

 

[Lintasare]

Their offices are in New Jersey I believe and I know in October they had a major system crash. Then they were hit hard by Sandy. So it may be taking them some time to get up and running fully again. I would try emailing them.

 

[thornton0511]

Their offices are in New Jersey I believe and I know in October they had a major system crash. Then they were hit hard by Sandy. So it may be taking them some time to get up and running fully again. I would try emailing them.

You are probably right and I have emailed them twice now. I did not even think about where they were located. I am sure that it is a miscommunication or something. Mistakes happen. I am just a little nervous about the situation and when I can't get ahold of someone to figure it out I get a little worried too. Hopefully they will be in contact with me early next week and everything will be good to go

 

[mrsheppo]

I recently placed an order at the beginning of November and just received my order this past Thursday. I think because of the hurricane it has taken so long to get caught up on orders. Hopefully yours will show up very soon. I didn't receive a shipping notice either.

 

[ShariVT]

I just got my order and it took a very long time. I also did not recieve a shipping notice. However the packing slip in the box said all sales final so you might want to make sure you don't get a double shipment. The disney soxs are really cute though.

 

[Noaitall]

I placed an order with Little Miss Matched the beginning of December. Their website is now closed, phone numbers don't work, and absolutely no response to e-mails. I am beyond frustrated! I ordered $600 worth of items & have no idea if I will receive them for Christmas. How am I supposed to explain to my devastated 9 year old that "I'm sorry your brother & sister have tons of presents under the tree. You probably won't receive your Christmas gifts until after Christmas". Omg, I feel like the worst mother in the world for crushing her Christmas spirit. Nothing like watching your siblings unwrap presents Christmas morning while you open your 5-6 presents and sulk during their excitement. Ugh, I will NEVER order from Little Miss Matched again!!!

 

[akcire]

I placed an order with Little Miss Matched the beginning of December. Their website is now closed, phone numbers don't work, and absolutely no response to e-mails. I am beyond frustrated! I ordered $600 worth of items & have no idea if I will receive them for Christmas. How am I supposed to explain to my devastated 9 year old that "I'm sorry your brother & sister have tons of presents under the tree. You probably won't receive your Christmas gifts until after Christmas". Omg, I feel like the worst mother in the world for crushing her Christmas spirit. Nothing like watching your siblings unwrap presents Christmas morning while you open your 5-6 presents and sulk during their excitement. Ugh, I will NEVER order from Little Miss Matched again!!!

Well since this is your very first post ever. I will tell you to go out and buy all new Christmas gifts for that 9 year old. You have 5 days left to make her holiday Merry and Bright. If the socks never show up dispute the charge later. Really $600? Don't the sell funny colored socks and underwear, at least that is what I saw at Penny's.

Call American Girl pay for expedited shipping and wrapping Christmas will be saved! Alternatively visit Trolls R'Us. They have a fine selection this time of year.

 

[mommyto2]

Michaels has some LMM 50% on clearance...socks, dolls, sock monkey dolls, bags, etc. I believe I saw them on clearance at Toys R Us too. On another thread, someone also said Tuesday Morning had them some things also.