Legoland Florida - Updated Post 52 (September 2012)

[Talking Hands]

The 2 week notice for sign language interpreting is pretty standard. Disney requests a 2 week notice is you need interpreting for anything not regularly scheduled like dinner shows, talks, and special events. It is not always easy to schedule sign language interpreters at the last minute and it can be costly.

 

[Michigan]

Yesterday my very independent (small for her age) 14 year old daughter with spina bifida and I spent the afternoon at Legoland and to my suprise was very disappointed with their ride access. The disability guide says you need a helper and I now understand why. I had to lift her into everything except Lost Kingdom Adventure. That ride had a door that opened on it so she could slide from her chair to the seat however a key was required to open the door and the person putting people on the rides came over to me and said we can't find the key. My response was you only have one truly accessible ride and you can't find the key well I suggest you find it now and guess what they found it. On their version of test track she had to get out on the concrete and then get up into her chair because you can't get a chair close enough to the ride without the front wheels falling down into the open space between. Safari ride also had to much space between where her chair could be and the car so I had to lift her onto the ride and that pretty much summed up all the rides you need to lift the person and they know this that's why their guide says helper needed. They do have elevators to get you to rides that have stairs but again unless you can stand to enter the ride or have someone to lift you onto it you are out of luck. The ski show has a ramp to go up and they also have an elevator but they don't have specific wheelchair seating so the wheelchair just sits on the top row behind the bar and there are no companion seats so you can sit next to someone in a chair. I forgot the Island In the Sky is accessible.

To me it was very disappointing that the only thought to wheelchair access was to add elevators where stairs were and not to provide access once you reach the ride platform. Also that there was were some rides that if you were unable to stand were off limits with no sitting option.

Oh I almost forgot one of the skiers used a sit ski.

 

[shelby101301]

Thanks for the reviews. We were planning a day in aug and dec when we visit the world but will cancel now. If I can't bring allergen safe food for my family to say safe, we have to skip. We have gotten sick too many times from restaurants that swear there was no cross contamination.

 

[Michigan]

Thanks for the reviews. We were planning a day in aug and dec when we visit the world but will cancel now. If I can't bring allergen safe food for my family to say safe, we have to skip. We have gotten sick too many times from restaurants that swear there was no cross contamination.

The parking lot is very small so it would be possible for you to walk back to your car to eat food that you packed.

 

[livndisney]

The parking lot is very small so it would be possible for you to walk back to your car to eat food that you packed.

I don't think we should have to walk out to a hot car to eat safely. Plus anyone who rides the shuttle would not have a car to walk out to. Legoland really needs to adjust this policy.

 

[Michigan]

I don't think we should have to walk out to a hot car to eat safely. Plus anyone who rides the shuttle would not have a car to walk out to. Legoland really needs to adjust this policy.

You also would have thought that being a new park that the rides would be wheelchair accessible but they only have 2 and one isn't as accessible as it could be.

 

[livndisney]

You also would have thought that being a new park that the rides would be wheelchair accessible but they only have 2 and one isn't as accessible as it could be.

I have wondered how they have gotten around that "legally". I am not impressed by they way they handle needs. It almost seems as if they have gone out of their way to keep the disabled out.

 

[WDWJonasGirl]

I'm not a huge fan of the not enough wheelchair access rides. I haven't even been before. Good reviews though.

 

[lovethattink]

Thanks for the reviews. We were planning a day in aug and dec when we visit the world but will cancel now. If I can't bring allergen safe food for my family to say safe, we have to skip. We have gotten sick too many times from restaurants that swear there was no cross contamination.

The parking lot is very small so it would be possible for you to walk back to your car to eat food that you packed.

I don't think we should have to walk out to a hot car to eat safely. Plus anyone who rides the shuttle would not have a car to walk out to. Legoland really needs to adjust this policy.

When we went with a homeschool group back in the fall, we were allowed to bring lunches in a cooler bag. They provided the group with a place to store the coolers outside. I would call before going and see if there is anything available like this to put your food.

We have been to Legoland several times since. We bring a cooler bag and keep it hanging over the handles of the w/c. We have to bring frozen water bottles to cool ds, because there really isn't much shade or air conditioning. The addition of the agriculture exhibit inside the old Butterfly garden is a great airconditioned addition to escape the heat for a bit.

 

[shelby101301]

The parking lot is very small so it would be possible for you to walk back to your car to eat food that you packed.

While a hassle, my husband and I could certainly deal. However, I can't imagine telling my 3 year old " hold on while I run out to the car" LOL!

I did email Legoland, and they responded that they have never heard of someone being turned away food wise for "special diets" so the rule may be less black and white then it appears.

 

[Cheshire Figment]

These are in no particular order.

The door to First Aid now has a button for automatic opening. So does Guest Services. But I still saw no other automatic doors.

The main restaurant still has Peanut Butter Cookies in the pastry case., Cross-contamination exits.

Coming out of Guest Services I was stopped by a manager who wanted to know if everything was OK. He appeared to be an senior operations manager. I pointed out a few problems.

A, One was the Service Dog Policy. He agreed that the brochure was misleading. It is correct that a Model Citizen (employe) cannot hold or be responsible for a Service Dog. However the part relating to "another Guest" is for a random Guest and not another member of the party. He said that when they reprint the brochure later this year they will clarify that.

B. I pointed out the potential ADA violation of requiring a helper for certain attractions. He said that it is allowed according to their legal department. I don't think so, but possibly someone could get the Department of Justice involved.

C. A pointed out the seating problems, and a couple of the items from one of my earlier posts concerning safety devices on a couple of the coasters which precluded me from riding. His response was their safety rules anhd procedures are stricter than those of the manufacturers.

I also went to their new water park. Working at Typhoon Lagoon I was definitely not impressed. It costs $12 per person per day to go to their water park. However it does not have a separate entrance so you have to get a regular Legoland ticket (or a Legoland AP). The Premium AP, which is the one I have, does include entry to the water park.

The water park has no landscaping. All ground surfaces are concrete; there is no sand and no grass. The lazy river is a concrete canal. The entire water park is about the size of the wave pool at TL. They do have what they refer to as a wave pool. However it has ten minutes of no waves alternating with five minutes of bobby waves, which makes the bobbing waves at BB seem like breakers in comparison.

However, the lazy river and the pool are both zero entry.

They do have cabanas for rent, pricing is $159 or $199 depending on location. They do have three sizes of lockers for rent at the water park, depending on size are $7, $10, or !2. They will rent towels at two for $3.00, plus a $2.00 refundable deposit.

 

[Cheshire Figment]

Legoland has now posted http://florida.legoland.com/Documents/pdf/Gluten Allergy Menu.pdf their "allergy safe" menu with locations. But note this at the bottom of their list:

While we take every care to preserve the integrity of our dishes, we must advise the dishes are prepared in multi-kitchen environment. All dishes are prepared alongside other foods, so may contain traces of any of known allergens.

So the word is Beware of Cross-Contamination!