Laura's Shuttle Anyone?

Discussion in 'Disney Cruise Line Forum' started by Mom2Eli, Feb 9, 2009.

  1. Mom2Eli

    Mom2Eli Earning My Ears

    Feb 8, 2009
    We are getting in late to Orlando the night before our cruise and are staying at the Sleep Inn, they have a shuttle they utlize to the port. Laura's Shuttle price is good and they are willing to take up to the Pop post cruise as well. Total was 150 for the tree of us, so I booked. Of course now I have nightmare that they will not show up or something. When I spoek to them on the phone they have been extremely friendly... Anyone ever use them???
  2. buyerbeware14

    buyerbeware14 Earning My Ears

    Nov 7, 2010
    Called Mike at 407-851-8730 to reserve a spot on Laura's Shuttle. He was helpful and considerate. We had special travel plans that would require my girlfriend and I to travel alone, apart from a large group of other shuttle users, and Mike of Laura's shuttle was willing to accomadate us. The charge would for this individual shuttle service would cost more, or course, so Mike and I agreed to a total round trip charge of $150 ($75 per person). After this agreement, we changed our special travel plans to something more usual, that would allow us to travel with a group of other shuttle travelers, and we called Mike back to get the rate lowered to the usual $35 per person round trip ($70 total) since we would no longer require traveling alone. Mike agreed. This was in early to mid July 2010. We used the service, and it got us to and from where we needed to go, no frills, but no problems, so for $35 per person round trip, their normal charge, I would have been happy. When my credit card statement arrived a month later, the charge was $150. I called Laura's Shuttle to explain the error and get the charge adjusted, and spoke with Mike. He said he recalled dealing with us on this and would credit $80 back to my card, no problem. The following month, I received a credit card statement, and still no credit was made to me by Laura's Shuttle. So I called Mike again. He said one of the "Billing ladies" must have made an error, and that he would personally look into it and take care of it. I thanked him for his assistance with this, after all, mistakes happen. The next month my statement came and still no credit from Laura's Shuttle. I called Mike again. He said he would take care of it. Next month's credit statement, no credit. You get the picture. I gave up on Mike being a man of his word, so I took the issue up with my credit card company. Unfortunantly, too much time had passed at this point for me to successfully dispute the charge with the credit card company's assistance, so I was forced to pay the extra $80 to Laura's Shuttle for services I did not agree to and did not receive. If you have taken the time to read this review, I hope that you choose not to do business with Laura's Shuttle. If you choose to do business with Laura's Shuttle anyway, please make sure you get everything from them in writing, especially billing changes, and please do not expect anything except bare bones trasportation from this business. It is clear to me from my expereince that Mike, and anyone may be in a supervisory position above him who is aware of my dispute, are clearly unethincal. As a business man myself, I know that the apple does not fall far from the tree, and I would expect Laura's Shuttle ability to sustain it's business will get worse over time. If they are willing to gain $80 in the short term at the long term risk of having reviews like this posted all over on the web, then their business judgment is fundamentally flawed. Once the Laura's Shuttle brand name is tarnished, please beware of anyone named Mike in this business. He sounds like an older man, and be especially wary of any shuttle business using the 407-851-8730 phone number. Wish I could do more to help. Whatever you choose to do, enjoy your trip, and good luck finding a good shuttle company to use.
  3. HallsofVA

    HallsofVA DIS Veteran

    Feb 24, 2005
    Please note this is a very old post (2009) and not a new request for feedback. The prior poster resurrected both this post and an even older one from 2006 in the transportation section as a place to make their first and only two posts.
  4. goofy4tink

    goofy4tink No tags...not needed! Transportation moderator Moderator

    May 2, 2002
    This has been noticed over on Transportation.

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