I find getting late check out to be a PIA.
They typically want you to call the morning of check out to see if it's available. I have never received anything but a 'tude when I tried to call the night before. And I usually get a 'tude when I call the morning of as well, like they're doing me some great favor giving me till noon or one.
Why is that? Anyone else have the same problem? We are platinum, pay a qualifying rate, and I don't "demand" anything. Just wondering if it's just us.