"Late" check out for DVC members at BWV

[CR Resort Fan 4 Life]

We also discovered our keys did not work.

I thought at all WDW Resorts the keys are not de-activated until 12:00 AM on the day you check-out, incase you wanted to purchase something last minute and used it as a method of payment.

 

[CarolMN]

I thought at all WDW Resorts the keys are not de-activated until 12:00 AM on the day you check-out, incase you wanted to purchase something last minute and used it as a method of payment.

The ability to charge is almost certainly separate from the ability to get into the room. If it wasn't, how could the room be turned over to the next guests?

 

[dis-happy]

Whenever we check in to a room, the cast member circles the check-out time, reminds us verbally, then gives us the paper to sign. Seems pretty clear to me that we agree to check out by 11:00 am.

I was running about 10 mintues past 11:00 while vacating the room last year (a bunch of us had come down with a tummy virus during the trip which made getting packed up and out a little difficult) and I was profusely apologizing to the housekeeper on my way out. I felt SO BAD about it.

Usually we check out early and call to let them know, as others have said.

 

[dcfromva]

My guess is that someone checked out earlier that morning at the front desk and the CM processing it made a typo when entering the room number.

I can see a typo being made on check out, but I thought mousekeeping would also have to say the room was clean and ready for guests before they released the room number to the new guests...

 

[LindaBabe]

We had a DAY left on our reservation at AKL, and I was gone to the laundry room when a couple walked in on my husband (who was fortunately NOT in the bathroom with the door open.) When I got back from the laundry room, I passed them in the hall, discussing the situation, and then discovered I couldn't get in to my own room!

Obviously, we hadn't checked out! It took the next 24 hours to get the key situation and my dining plan straightened out, causing us embarressment at Artist point, multiple trips to the front desk, and so forth, basically putting paid to any fun in our last day.

Back in 1999, 2000, Boardwalk was notorious for the random 'hangup' phone calls very early on checkout day. Guess they wanted to make sure people weren't sleeping in.

 

[Dean]

I can see a typo being made on check out, but I thought mousekeeping would also have to say the room was clean and ready for guests before they released the room number to the new guests...

More likely a typo on info from housekeeping explaining the entire issue with one honest mistake.

 

[CR Resort Fan 4 Life]

The ability to charge is almost certainly separate from the ability to get into the room. If it wasn't, how could the room be turned over to the next guests?

I thought both were connected because one time my family and I had checked out of our room at the Contemporary at 11:00 AM and just for fun we wanted to see if our cards still worked which they did. So the way they expire at 12:00 AM for charging privileges I thought it was the same for entering your room. Also Club Level guests would have access to their lounge until 12:00 AM on their check-out day, so if they had a later flight or something. That means if they wanted to eat something in the lounge and the cards would still need to be activated so they can work in the elevators or doors to the Club Level buildings, so shouldn't those cards expire at 12:00 AM and not after the guests check-out of their rooms?

 

[vicki_c]

The room access part is different from charging as another poster said. I never tried to get back into the Poly Hawaii building after check-out time when we were there, so I don't know if the KTTW card would have worked on the door there or not - I wouldn't be surprised if it didn't at that point and someone would have to let you in.

 

[CR Resort Fan 4 Life]

The room access part is different from charging as another poster said. I never tried to get back into the Poly Hawaii building after check-out time when we were there, so I don't know if the KTTW card would have worked on the door there or not - I wouldn't be surprised if it didn't at that point and someone would have to let you in.

Well you your allowed lounge access until 12:00 AM the day you check-out, I would assume the key should still work in the door or elevator.

 

[manning]

I only had late check-out twice and they were under unusual circumstances

once when we were packing the car around 10am and the computer accidently locked out our keys. We were given new ones close to 11am. Told them we were almost done and would like to shower before we left. We were gone before noon.

The other time before we could begin to pack the car a whopper of a thunder storm came thru. Front desk told us to wait until it passed. We were out by 11:30. That was OKW.

 

[dcfromva]

More likely a typo on info from housekeeping explaining the entire issue with one honest mistake.

Except that the front desk had asked me hadn't we checked out at the front desk earlier in the morning..... I would like to think that more than one thing went wrong in this situation because I would hope it wouldn't be that easy for someone else to get access to our room on check out day.

 

[Dean]

Except that the front desk had asked me hadn't we checked out at the front desk earlier in the morning..... I would like to think that more than one thing went wrong in this situation because I would hope it wouldn't be that easy for someone else to get access to our room on check out day.

They have check out for most people as an automatic and ultimately do so on info from housekeeping. Unless you had charges on your room without a CC, I'd think the possibility I listed is by far the most likely as a single event.

 

[dcfromva]

They have check out for most people as an automatic and ultimately do so on info from housekeeping. Unless you had charges on your room without a CC, I'd think the possibility I listed is by far the most likely as a single event.

If housekeeping had checked us out then it is all the more baffling why the front desk would have asked me about checking out at the front desk earlier in the morning... (and why the front desk would have called us twice in the span of 15 mins asking us the same thing)

 

[snowbunny]

I don't know why someone would find it odd to follow the written rules of a timeshare they purchase.

The snarkiness would be totally appropriate if DVC consistently honored its stated check-in time.

Reminds me of a physician's office...cool your heels in the waiting room for an hour or more with barely a word of explanation, your time means nothing, yet 10 minutes late arriving means losing the appointment and being charged as a no-show.

 

[crisi]

The snarkiness would be totally appropriate if DVC consistently honored its stated check-in time.

Reminds me of a physician's office...cool your heels in the waiting room for an hour or more with barely a word of explanation, your time means nothing, yet 10 minutes late arriving means losing the appointment and being charged as a no-show.

I've always consistently had my room "after 4:00" just like they've promised on their stated check in time.

 

[fishermouse]

Just don't get all the complaining about check in/out. We know what time check out is and plan accordingly. Usually get the latest flight out available and either hang at the pool after checking out or go to a park. You can check your bags at the resort and keep a carry on with a change of cloths if needed.
As far as check in we get in as early as we can, our room is usually ready but if not we leave our bags with bell services and go play, either at the pool or a park. My expectations are not low, we go on vacation to relax and have a good time. Stressing over little things is not for me, it's WDW just go with it. Waiting for a bus gives us a chance to meet new people. Checking out on time gives some one else a chance to get checked in. Guess it's all in your attitude.

 

[fishermouse]

The room access part is different from charging as another poster said. I never tried to get back into the Poly Hawaii building after check-out time when we were there, so I don't know if the KTTW card would have worked on the door there or not - I wouldn't be surprised if it didn't at that point and someone would have to let you in.

You may continue to use your KTTW card for access to lounges, pools, park admission and purchases on your check out day. Should work for everything except your room.

 

[vicki_c]

The snarkiness would be totally appropriate if DVC consistently honored its stated check-in time.

The stated check in time is AFTER 4 PM. Not AT 4 PM. So I don't think your comment is valid at all. No one might like it -- but basically all DVC is promising is a room before midnight but their language (since at midnight it would become a new day, by the clock anyway).

 

[Dean]

If housekeeping had checked us out then it is all the more baffling why the front desk would have asked me about checking out at the front desk earlier in the morning... (and why the front desk would have called us twice in the span of 15 mins asking us the same thing)

Not to me, here's my best guess. A mousekeeper makes note of a clean room they just completed and writes the wrong room number down then passes that along to the front desk type people who list the room as empty AND ready for check in. The occupants are then "checked out" as part of the process. It's the only way I can think of that would account for both issues with one mistake but it's simply a guess on my part.

 

[DisDaydreamer]

Looks like mistakes happen all the time.

I am not critical of the OP, but we're ones who understand the system and we always pack-up as much as possible the night before our last morning and we try to leave early. Sometimes it is only 15 minutes and sometimes it is a couple hours. We know that getting a room early is such a bonus and we try to do what we can to make that possible for the next arrival. Especially when we get a room early we want to "pass-it-on". We always call mousekeeping and notify them the room is vacant regardless of what time.

We have had the occasional early knock and inquiry about when we are leaving and we always give a specific time.