Last minute call for more $$$$$ ?!?Updated with Disney's Response!

[plutofreak]

hope everything works out

 

[Rustysmom]

I mean really, who takes a screenshot of a $0 balance unless they KNOW there might be something wrong.

I do. I take screenshots of EVERY transaction I do online ever since I got burned one time when I ordered something and they tried to charge me a higher price. It's just a habit-open word, hit print screen, paste and save it. Always.

 

[kutchyone]

I could be wrong about those figures - I just found them in a previous post. But for any higher priced resort destination, it is a GREAT deal - unfortunately almost too good to be true. Sometimes that is the tipoff.

WDW advertises 7 days for 2A/2C for about $1,500 at a value resort with no dining, so for twice that to get a concierge level deluxe room with dining would be an incredible price indeed.

Hopefully the OP can still downgrade to a price which suits her needs - best of luck.

Suits her needs and budget!

Good luck to you.

 

[audisight]

The meida gets so many calls from people who feel Disney has cheated them that they don't even care any more. I have been lurking on this thread and the deal the OP got is just to good to be true. I do hope it all works out.

 

[Piglets Mommy]

I've been following this thread as DIS member (not as a moderator) and I'm deeply confused by this.

As noted a 40% off discount would make the package total about $4213. So just losing the 40% off discount doesn't explain what happened.

Very confusing.

Knox

That was my thought too....The $3,000 is such a round number...If the discount wereen't applied, it looks like the difference would be $1270something I'd like to know where Disney's getting the even 3K that they say she owes. That's what's so frustrating with the pin codes is trying to figure out what part of the package is discounted and what is not. It's very hard to figure out the breakdown for A Disneyfreak like me who is on the DISboards and hears these prices all the time, let alone a first time traveller to WDW who is relying on the "expertise" of the CM quoting the price. Yes, the OP may have been quoted a price that was "too good to be true", but didn't that "too good to be true price cross the Cm's mind? They see these prices every day...It would be much more obvious to them that something was off than the consumer. It sounds like it was a computer glitch either way, but the fact that they didn't attempt to contact the OP until 10 days prior to arrival is the most frustrating.

 

[DisneyLover75]

Oh man, how awful. So what has been decided? I see that you have nine days to go til your trip. Are you going to pay it? Are you canceling?

I wish you the best. I'll be thinking of you.

Good luck.

 

[grannyminnie]

Off topic, but could someone please explain the term "screenshot" to me? Sounds like you're just printing out your info to save....

 

[bflynn]

But the real mistake is that this error is costing Disney at least $47,000 in lost revenue, plus whatever they're losing through the bad PR here. What are the odds twinnybelle will every return? I believe at this point, just about zero.

Brian

 

[dburg30]

Off topic, but could someone please explain the term "screenshot" to me? Sounds like you're just printing out your info to save....

On windows, if you press the Prt Scr/Sys Rq key (on mine next to the scroll lock / pause key) It will put a copy of your 'screen' on your clipboard.. If you open up a graphics program and make a 'new document' or just open windows 'paint' program you can then goto the edit menu at the top and select 'paste' and you will see a copy of your screen. Now sadly with the way that people can photoshop stuff (change the look of an image using a program) a lot of times screenshots arent believed. Same way with a printed page, anyone who really wanted to could make a 'copy' of a real invoice / whatever and make it look legit. Now, I am in NO way saying this is what has happened, it sounds like something else here, but that's what making a screenshot is all about..

 

[outlander]

Off topic, but could someone please explain the term "screenshot" to me? Sounds like you're just printing out your info to save....

It means taking a 'picture' of the page on your computer monitor.

 

[lilyv]

On windows, if you press the Prt Scr/Sys Rq key (on mine next to the scroll lock / pause key) It will put a copy of your 'screen' on your clipboard.. If you open up a graphics program and make a 'new document' or just open windows 'paint' program you can then goto the edit menu at the top and select 'paste' and you will see a copy of your screen. Now sadly with the way that people can photoshop stuff (change the look of an image using a program) a lot of times screenshots arent believed. Same way with a printed page, anyone who really wanted to could make a 'copy' of a real invoice / whatever and make it look legit. Now, I am in NO way saying this is what has happened, it sounds like something else here, but that's what making a screenshot is all about..

That was a great tutorial! Thank you!

 

[dburg30]

But the real mistake is that this error is costing Disney at least $47,000 in lost revenue, plus whatever they're losing through the bad PR here. What are the odds twinnybelle will every return? I believe at this point, just about zero.

Brian

Could have missed something but where did $47,000 come from? And hey, it sounds to ME that the OP had an idea this was a way better idea then it would've seemed, and I agree about constantly calling and checking and stuff. While I honestly dont think the OP has done anything wrong here, I just think that WDW 'caught the mistake' finally. Now, granted, it doesnt sound like they found it very early . And as someone else said, I think this is one of those times when the ole 'reserve the right to correct any error' type wording comes into play..

 

[outlander]

That was a great tutorial! Thank you!

Yes, very well done!

 

[bavaria]

Could have missed something but where did $47,000 come from?

someone claimed that a 'new' visitor to WDW will spend $50,000 there in a lifetime. I think that the reference is that WDW will lose all of OP's future business. But why should WDW lose $3,000 in this case?

I personally don't see a lot of people standing behind 'I'll NEVER again fly XYZ airline...' etc. When the price is right, or when they have an urge to go again, they will.

 

[LakeAriel]

They DID NOT honor (even 1 night) during last summer's BW glitch for the garden suites...except for the poster here in the thread (must've fallen thru the cracks lol)

My ressie pkg was paid for, i had confirmation, etc...after 2 months they called me & said it would be cancelled unless i remitted the balance (rack rate)...wouldn't even offer AAA or current promo or a standard room @ the rate

Their reasoning is that pricing errors aren't valid (either made by machine or CM) - and it is stated on website & ressie confirmation...they have dotted their i's & crossed their t's.

Interesting comment that everyone i spoke to referenced: a prudent person would know there's a mistake when they receive an offer that is too good to be true?

FYI, there was a similar situation class-action suit a few years ago filed by a lawyer who had the same experience; it was thrown out.

to the OP, regardless of how this turns out; hope your family gets to enjoy WDW

100% accurate..and this was with a lawyer and the Atty general involved...I wish you better luck..It was not Disney's finest hour...

 

[outlander]

I can see how the OP would be soured on Disney at this point and might not want to continue with the trip but getting another resort at the pricepoint that has already been paid would be a fair solution. If they didn't want the package at all because of this ordeal, getting a full refund would be a reasonable request since Disney didn't catch the error until this late in the game.

Those seem to be the only logical solutions at this point. Getting a concierge level room at a deluxe resort for a value resort price because of a computer glitch (yes, it happens, that's why the disclaimers are there) is not a reasonable request.

As for the Customer Service issues, I know I have had some very unhelpful and sometimes even rude CS people. And those were over very simple matters! I can't imagine what a nightmare it would be to deal with for something out of the ordinary. Not to mention the fact that in their system, by this time, all they showed was that $3000 was owed. That is all they knew! A difficult situation indeed.

Obviously, the old saying still applies: If something sounds too good to be true, it probably is.

 

[scottny]

Let me address some of the statements:
Yes, I take screen prints/copies of everything, save all docs in a binder. I write down names and dates/times/numbers of all conversations, and ask the other party to record the same ( which disney did and confirmed all corresponding conversations exactly). Yes, maybe paranoid, maybe cautious, but I do insurance company reimbursement for a major health system, i have learned from my experience.It usually helps, hope so in this case.
And yes, to answer other posters questions, I had to make a few calls during the Pluto Pin code fiasco, it came out in the system at the same times the 2008 room rates got loaded, and yes, it seemed to me the system had potential to get messed up, so I was cautious.... I did call back after, to confirm the amount 3 times, and all calls were confirmed in their system. I did my part, If WDW tells me this is my amount $$$$$, and I pay that amount in full, and then they have over 2 months to inform me they had made an error, THEN and only then would I consider it a mistake, and concede. A company as large as WDW Travel, should have more effective checks and measures for their system, as well as their personell. It must be someones job to make sure this doesn't happen? Right?
All this being said, in any business environment, to expect an immediate payment of such a large amount of money 10 days before a trip is thoroughly unnaceptable in my book, and poor customer service. I have birthdays, christmas, day care bills, etc. all requiring my upcoming salary at this point, not to mention, whatever else I may have spent onsite when I got there.... My expectation is that WDW would have handled this much differently.
Chasing something to which I am not entitled, taking advantage of a glitch in the system, or having a certain expectation of WDW standards..... call it what you will, but if I am truly the only case, it shouldn't hit them in the pocketbook too badly...However, if their system is a mess ongoing, without correction, and many more people were affected by this.... I pity the poor people who are not enlightened by these boards, then maybe a hit in the pocket book ( by having to honor the "glitches") may be what is in order, to get them to fix their mounting problems/systems and start to have a little more respect for the consumers who are keeping them afloat with these exorbitant prices......

if u record everything then did u tell them the names of who you spoke to. I would want them fired and i would make sure they were. If it was checked 3 times, then it should be out of your hands and the cm's who verified it should be fired and Disney should just write it off as a mistake and maybe do better training.

 

[lilyv]

I think it's less than 10 days till OP's vacation. I think at that point, it really is time to work something out with Disney, even if it means a resort change. While it is possible to wait a few more days, at any given time far more people are making reservations than canceling them.

I remember in OP's siggy that she has 4 yo twins. I'd doubt they'll really care which resort their parents choose, but they will have wonderful memories of their visits to the parks.

I see little likelihood of Disney backing down on this one. They do have explicit disclaimers for computer errors-no real surprises on this.

Sometimes it's just better to decide to gently alter your original plans, and then start getting excited for the wonderful time you will have. The eternal optimist in me really hopes that new plans are made soon, so OP's family will have a great place to stay, and a wonderful vacation with their sweet twins.

 

[grannyminnie]

It means taking a 'picture' of the page on your computer monitor.

Based on the above poster's description (well done, by the way), I may have a heck of a time figuring that out!! But thank you just the same...I'll try.

 

[outlander]

Based on the above poster's description (well done, by the way), I may have a heck of a time figuring that out!! But thank you just the same...I'll try.

I didn't realize you wanted the step by step directions for doing it, I was just answering your question as to what it was. I agree, dburg did a great job explaining the process.