L and M car rental?

[joanb]

Has anyone used this company located at the Orlando (MCO) airport? And if so how was it?

 

[SnackyStacky]

We were stranded due to a canceled flight, and all the other major carriers were sold out, so we gave L&M a shot. The car was the crappiest piece of junk I've ever driven (A Daewoo Lanos), but I did ask for the cheapest they had!!!

All of the agents were friendly, no hard sells (a little scare tactic to try to get us to get the insurance though), and a very smooth check in.

Taking the car back was also very easy. In fact, some old man tried to cut us in line, and the agent very politely told him that we were next! She was friendly, courteous, and very efficient.

Once again, I didn't have a reservation, but my dealings with them were just fine.

 

[DVC-Don]

We used them once a couple of years ago. Nice price, but dirty car and they were kind of low tech then compared to the others.

 

[zurgswife]

We used them a few times a couple of years ago no problems cars were fine for us....but hard sell on the insurance....remember to bring the first page of your insurance papers...insurance cards don't count with them...

 

[seashoreCM]

Hearsay about L&M and EZ-Rent car rental agencies

Isolated instances of refusal to honor reservations but offering a car at a much higher rate.

Isolated instances of insisting you buy their collision coverage if you don't have proof of owning a car and having collision on that. (Credit card coverage isn[t good enough).

But their rules (pollices) say they can expect proof of insurance or not rent to you (A few other rental agencies are that way too).

Not sure whether the refusal to honor resevations occurred only when the customer did not have proof of insurance.

Have a backup plan.

Disney hints:
http://members.aol.com/ajaynejr/disney.htm

With any rental agency you have a right to a car that is roadworthy and not in need of constant attention. If it needs oil or antifreeze continually it is not acceptable. If the agent says the engine isn't strong enough to go on the freeway it is not acceptable. (You might tell them you are going to take it on the freeway anyway and that is normal use and not abuse and let him comment or switch cars.)

 

[jctwizzer]

Actual experience:

Have used L & M four times in the last 12 months.

Have never been asked for proof of insurance.

All cars were fine, except one had a handling problems because the prior renter had damaged a front wheel. Returned before leaving the airport complex and was upgraded without question.

Last two cars were Kia Optimas. I was surprised at how well they drove---Consumer Reports had a very favorable review.

Prices were substantially under the others I reviewed.

Have never been asked or enticed to upgrade.

Has never been a question about honoring a reservation---and I do them all by internet.

As info, I have used all the other car rental agencies in the terminal, and a few outside, and belong to all the "quicky" clubs
like Fastlane and Emerald Aisle. So I have a basis for comparison.

As long as L & M maintains a cost advantage, and stays on site, I will continue to use them.

 

[tjmw2727]

We have rented from L&M 2-4x per year for the past three years. Always had a brand new, clean, low mileage car, always had pleasant courteous service, never been pushed for an upgrade or to purchase insurance. Prices are great!

We do remember to bring written confirmation of our price quote and reservation as well as a copy of our insurance.

Renting again from L&M in April - can't wait to get there!

TJ

 

[joanb]

thanks for all the info!!!!!!!!!!

 

[KBFinFan]

I used L&M last March because I was under 21, and they would rent a car to me (with a fee of course). For the group that went down we got a Mercury Villager which was clean and drove well. Very nice customer service, short line, overall great experience!