kudos to WDW merchandising!

[VA_mouseman]

I wanted to share with all a great experience (actually, my second) I recently had with WDW merchandising.

On a trip last summer, I got a Mickey polo shirt, which unfortunately after numerous washings has shrunk (mostly vertically). I was down at WDW recently for a conference, and bought another one (one size larger). Since I had both receipts (keep them!!!), I e-mailed the address on the receipt and explained the situation. After an exchange of e-mails (mostly about credit card account info), I got my credit posted to my account yesterday. No hassle!

Back in 2001, we got a Pooh hooded towel for our son at the MK... after we got home and washed it, the 'ear' hemline became noticeably frayed. We called the number on the receipt, explained the situation, and they mailed us a new one.

Point to all -- KEEP YOUR RECEIPTS!

 

[scoutsmom99]

Point to all -- KEEP YOUR RECEIPTS!

Good idea for any product you purchase! I'm glad things worked out so well..it is good to hear about them sticking by thier products.

 

[anewvance]

On our trip back in Sept of 2003, so 18 months ago.. I had bought my girls the tinkerbell wands where the star lights up. I brought it with us for my daughter to use 2 weeks ago. When we were waiting for the night parade to start, I noticed that the same wand were SO BRIGHT, the ones we had were never that bright, almost quite dull and they never shut off from the moment we bought them. We've been through so many batteries because they are always on. I had changed the batteries right before the trip and it chose right before the parade to die.

So I figured why not give it a shot. Went to one of the carts and told the lady the situation, also explained we had bought them 18 months ago. She took the wand from my daughter and said "well we can't have this little princess" and handed her a new wand. So sweet of her!

When we got home I put the new wand up to the old one that also had new batteries and the difference was amazing... I might just have to buy a new one for my older dd when we go in April because I already felt like I was cheating disney in getting the 1st new one. But still really nice of her.