Kohl's return question

[stitchlovestink]

I wouldn't bother writing a letter to the BOD of Kohls because they will laugh at it. Kohls is one of very few retail companies right now who have a positive bottom line. One of the main reasons they are so profitable and popular with customers is due their excellent customer service and "Yes, We Can" policy. The liberal return policy is what keeps customers coming back over and over again. This is not a lower level management policy. This comes from the highest levels of management. Their main concern is keeping the customer happy. Believe me, they know some people are taking advantage of their return policy. Happy customers come back and spend more $$-over and over. Have you seen the beatings Target has taken over their return policy? How many people on the Dis board alone have vented about Target? Target has lost many potential sales to other retailers because of their return policy.

I'm pretty sure the shareholders are already happy because their dividends are being paid because Kohls has a postive bottom line to pay them with. You would be foolish to sell stock in a company who has weathered and continues to weather a terrible economy with a profit when so many other retalers are not. Many retailers out there are in big trouble. Many of them because they don't appreciate their customers. Kohls is doing it right, they cater to their customers, which gives them a positive bottom line. A positive bottom line is what makes shareholders happy. Why should they fix what isn't broken?

 

[Imzadi]

I think I will write a letter to the Board of Directors and attach copies of this Dis postings to let them know what's going on at the lower level operations of the company. If the stock is gonna perform someone has got to take some action and revisit the policy.


Let's give Kohl's an opportunity to make the shareholders as "happy" as they are try to make the customers.

If they don't do anything bout the policy , then, maybe it's time to sell. I would have to start a thread to ask where do the Kohl's shoppers that return things 1 year to 10 years later shop cause I don't want to buy that stock either LOL .

Perhaps you should have researched their return policy before buying Kohl's stocks. BTW, it has been in effect for years. So whatever dividends you made from your shares were with the current policy already in place.


OP, I've returned things that were about a year old. I bought online that I ended up not liking once I saw it in person. I planned on returning them directly at the store. But, I don't have a car. I had to wait till the next time I rented a car for business. I thought it would be sooner than a year. They had no problem taking them back. When I went through the racks of clearanced clothes, many of the same styles were still there. If the bra is in good condition, it is probably still resellable.


ETA: Actually Kohl's stocks are on a steep RISE!
http://moneycentral.msn.com/investor/charts/chartdl.aspx?CP
According to their financials and various news reports & speculation, it should continue to do well. I'll have to research this one a bit more. This stock may actually be a BUY. I hadn't thought of it before. Thanks Chancedabowsa, I never would have thought to look at this stock if it hadn't been for you.

 

[tinyrip]

bolding is mine....
That is an awesome response to such a ridiculous post.
BTW, you didn't mention the other 2 reasons you shop there?

i didnt think it nessessary to mention my other 2 reasons. but since you asked. i also like how cheap it is, with the coupons. and i like the selection. I find that i have a hard time finding clothes at alot of places. i'm 29 years old and find that while i'm not a teenager anymore i'm also not ready for the older woman clothes that my mother wears. so its nice to be able to shop at a place that has clothes for me.

 

[stitchlovestink]

i didnt think it nessessary to mention my other 2 reasons. but since you asked. i also like how cheap it is, with the coupons. and i like the selection. I find that i have a hard time finding clothes at alot of places. i'm 29 years old and find that while i'm not a teenager anymore i'm also not ready for the older woman clothes that my mother wears. so its nice to be able to shop at a place that has clothes for me.

I'm sorry if I came across as being rude, I wasn't trying to be. I was just curious since you mentioned there were 3 reasons. Well, they are the same 3 reasons I shop there (although, I'm a little older than 29 ), but I still like their variety of styles for different ages/sizes. That's kinda funny that we both have pretty much the same reasons.

 

[LilyWDW]

If you are within the companies posted return policy... then who the heck cares what anyone thinks...

Though I do have to say... I feel ya addicted2mickey. I used to work for a home furnishings store as a manager and people can be ridicules about returns. Our policy is posted at the cash wrap AND on the back of our receipts. Yet at least once a week we had someone who thought we should bend our policy for them. Ah, no, not gonna happen.

 

[Princess April]

OP... I really son;t have an opinion either way... I was just wondering #1 Did ya do it? and #2 What happened?????

 

[kimsuenew]

I checked three different times before returning a large bag of returns (from various online orders) I had but never seemed to have the time (or health at times)to return. All three calls (one to a manager, two to the return area staff) received the same reply... with a receipt Kohl's will accept returns... period! I had all of my receipts and returned a huge bag of items (some dating back as far as three years, some as new as a month, and several in between) and all were returned without issue. Those that were not still in the system required assistance from a manager type person to "key in" but still all were returned without batting an eye by Kohl's! I was actually thrilled... the returns almost paid my entire Kohl's CC balance off!

 

[TinaMcTeer]

Kohls will accept returns without a reciept. It doesn't matter if it was 2 weeks ago or 2 years ago. The only thing is without a reciept they will only refund you the lowest sale price which may not be what you paid for it. I worked there while I was in College three years ago. They want to show respect for all of their customers old or new.

 

[ExPirateShopGirl]

I would feel a lot more respected as a customer if they just had decent non-sale prices. This whole $90 cotton sheath dress at 40% off with the extra 15% for 3 hours only! annoys me. Just make the dress $45 and be done with it. I don't need the hype to feel special or that I am somehow getting this amazing deal by spending $45 for a dress that is probably worth about $25 all while they collect detailed marketing data about me and my spending habits by only offering specials to cardholders. Crimony.

Will kohl's take back the bra? Probably? Is it tacky? More than probably. But if they take it back, so be it. Right now I should probably go gather up the bathing suits I bought and used this summer for a full refund. Saleswoman, "Can I ask why you're returning these?" Me, "Why yes. I don't look as young and thin as I ought to in them. Please credit my Visa card."

 

[Disney_Freak56]

I would feel a lot more respected as a customer if they just had decent non-sale prices. This whole $90 cotton sheath dress at 40% off with the extra 15% for 3 hours only! annoys me. Just make the dress $45 and be done with it. I don't need the hype to feel special or that I am somehow getting this amazing deal by spending $45 for a dress that is probably worth about $25 all while they collect detailed marketing data about me and my spending habits by only offering specials to cardholders. Crimony.

Will kohl's take back the bra? Probably? Is it tacky? More than probably. But if they take it back, so be it. Right now I should probably go gather up the bathing suits I bought and used this summer for a full refund. Saleswoman, "Can I ask why you're returning these?" Me, "Why yes. I don't look as young and thin as I ought to in them. Please credit my Visa card."

Meow! If you dislike Kohl's so much, why shop there?

I like Kohl's just for the various reasons you stated. I would never pay full price for anything -- I know it will eventually go on sale -- if not this week, within the next week or two.

 

[richmond282]

Wow! This thread is vicious. To the OP, I personally wouldn't return something I had for 4 years w/ or w/o tags and receipt (I probably wouldn't still have the receipt), but if you're comfortable with it, Go for it!

I worked retail several years ago for a similar type clothing store. We had a fairly liberal return policy too. As long as you had the receipt, you got your $ back. If you didn't have the receipt, you got an in-store credit for the lowest price in the register. If the item wasn't still in the reigster, then it got a little hairy, but basically we had to look up the last known price.

I had a little old man and his DD bring in like 35 items one time. His wife had recently passed away and he found all these clothes in her closet unworn w/ tags and receipts still attached. Some of them were a couple of years old. We refunded him $ for the ones he had receipts for and gave him in-store credit for those that he didn't. He was so grateful.

There are always people that will try to take advantage of the system. The honest, loyal shoppers outweighed the dishonest ones, though.

 

[ExPirateShopGirl]

Who says I shop there? I'm just returning stuff I bought elsewhere for a refund.... A policy is a policy... yes?

That's just it... the sale price IS the full price. Hellooooo. If you want to believe it's the sale price... I'm not stopping you. Such a deal!

Meow! If you dislike Kohl's so much, why shop there?

I like Kohl's just for the various reasons you stated. I would never pay full price for anything -- I know it will eventually go on sale -- if not this week, within the next week or two.

 

[maxiesmom]

That's just it... the sale price IS the full price. Hellooooo. If you want to believe it's the sale price... I'm not stopping you. Such a deal!

That is so not true! In Michigan we have a state law that merchandise cannot be on sale all of the time. It has to be sold at the original price a set percentage of time. So you can buy things at Kohls (and every other retailor) at full price.

 

[stitchlovestink]

I would feel a lot more respected as a customer if they just had decent non-sale prices. This whole $90 cotton sheath dress at 40% off with the extra 15% for 3 hours only! annoys me. Just make the dress $45 and be done with it. I don't need the hype to feel special or that I am somehow getting this amazing deal by spending $45 for a dress that is probably worth about $25 all while they collect detailed marketing data about me and my spending habits by only offering specials to cardholders. Crimony.

Will kohl's take back the bra? Probably? Is it tacky? More than probably. But if they take it back, so be it. Right now I should probably go gather up the bathing suits I bought and used this summer for a full refund. Saleswoman, "Can I ask why you're returning these?" Me, "Why yes. I don't look as young and thin as I ought to in them. Please credit my Visa card."

Hmmmm... Interesting....winky face....
Isn't this YOUR post regarding the usage of winky faces for the American Eagle thread back in June?
And people wonder where the mysterious 'restocking' fee was born....
In the interest of kittens and disingenuous posters everywhere... adding a wink at the end of a serious post serves what purpose, exactly? It's like those people who begin their sentences with, "No offense, but...." and end their sentences with something offensive.
__________________


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Last edited by ExPirateShopGirl; 06-03-2009 at 06:32 PM

Meow! If you dislike Kohl's so much, why shop there?

I like Kohl's just for the various reasons you stated. I would never pay full price for anything -- I know it will eventually go on sale -- if not this week, within the next week or two.

Exactly! no one says you HAVE to shop there. If you feel that they are disrespecting you with the way they run their sales, then shop someplace that doesn't disrespect your shopping pattern. Problem solved.

Wow! This thread is vicious. To the OP, I personally wouldn't return something I had for 4 years w/ or w/o tags and receipt (I probably wouldn't still have the receipt), but if you're comfortable with it, Go for it!

I worked retail several years ago for a similar type clothing store. We had a fairly liberal return policy too. As long as you had the receipt, you got your $ back. If you didn't have the receipt, you got an in-store credit for the lowest price in the register. If the item wasn't still in the reigster, then it got a little hairy, but basically we had to look up the last known price.

I had a little old man and his DD bring in like 35 items one time. His wife had recently passed away and he found all these clothes in her closet unworn w/ tags and receipts still attached. Some of them were a couple of years old. We refunded him $ for the ones he had receipts for and gave him in-store credit for those that he didn't. He was so grateful.

There are always people that will try to take advantage of the system. The honest, loyal shoppers outweighed the dishonest ones, though.

bolding is mine...
I agree wholeheartedly with you on that statement.
And regarding the little old man situation...
Maybe he had a million $$ stuffed in his mattress at home, but maybe he didn't and was scraping together every last cent he could to pay for his wife's funeral. Something we'll never know. Sometimes people need to return stuff for reasons unknown to us and really at that point it is between the retailer and the customer.

Who says I shop there? I'm just returning stuff I bought elsewhere for a refund.... A policy is a policy... yes?

That's just it... the sale price IS the full price. Hellooooo. If you want to believe it's the sale price... I'm not stopping you. Such a deal!

Boy for someone who was criticizing the inappropriate use of the winky face, you sure are putting it to good use here.
Your comments are getting ruder every time you post to this thread. You're trying to make it sound like the OP was trying to return a used item (by referring to taking your used swimwear back for a refund because it didn't make you look thin/young) or that OP was trying to return something acquired at another store.
If you don't like or shop at Kohl's why did you even open the thread? Just to come on and try and make trouble? It appears so.

 

[casjen]

How do you get a thread locked or deleted? I asked a simple question. I am not scamming Kohl's, or anyone else. The bra is still in the bag up in the extra room. I am not out to ruin your stock, cause a reason for a restocking fee, try to return an old bra I wore all season because it shockingly didn't make my breasts bigger (that I apparently bought somewhere else not on sale) or look for a way to corrupt all of corporate America and retail as we know it.

I suppose, I should say something like "no offense...." and "If it were me...." and "how could you even ask that question" and

I asked a question. All I wanted was an answer. I got it. Thank you.

 

[lchez]

Kohl's takes things back forever. Just bring your receipt, and they'll take it back. I've done it before with things that are a few years old. No problem, Kohl's is great.

 

[ExPirateShopGirl]

Of course it's my post... do you truly think I would take used swimsuits back to a store where I had not purchased them, or at all? Hence, the wink!

Congratulations on making the link between a facetious sentence and the wink that follows!

Hmmmm... Interesting....winky face....
Isn't this YOUR post regarding the usage of winky faces for the American Eagle thread back in June?

 

[ccgirl]

I'm not sure if this is posted elsewhere in the thread as I didn't read every entry. I just wanted to add that stores can tell what year/season an item was purchased by scanning the tag. The UPC is coded with a year and season - which is why they don't always ask for a receipt, they can tell when it was purchased.

 

[Nom]

I think I will write a letter to the Board of Directors and attach copies of this Dis postings to let them know what's going on at the lower level operations of the company. If the stock is gonna perform someone has got to take some action and revisit the policy.


Let's give Kohl's an opportunity to make the shareholders as "happy" as they are try to make the customers.

If they don't do anything bout the policy , then, maybe it's time to sell. I would have to start a thread to ask where do the Kohl's shoppers that return things 1 year to 10 years later shop cause I don't want to buy that stock either LOL .

this has got to be a joke....doesn't it???? I hope?????

this has always been their policy, and it's the reason why they have a lot of loyal customers. First off, I am sure they will put the bra on one of their huge clearance wracks. If they can't sell it and have to eat the cost, they probably paid <$1 cost for that bra, and they will gain it back many times over by the OP's continuing to shop there due to their policy.

Give me a break!!!!!!!

 

[Ava]

I had a little old man and his DD bring in like 35 items one time. His wife had recently passed away and he found all these clothes in her closet unworn w/ tags and receipts still attached. Some of them were a couple of years old. We refunded him $ for the ones he had receipts for and gave him in-store credit for those that he didn't. He was so grateful.

There are always people that will try to take advantage of the system. The honest, loyal shoppers outweighed the dishonest ones, though.

I also whole-heartedly agree with the bolded statement. I worked in a department store for a few years; we had a few regulars who abused our liberal return/exchange policy, but we also had plenty of regular shoppers who bought & kept much more than they returned.

I also once had a situation similar to yours - two women came in with a large box full of clothes to return, all new with the tags/receipts still attached. Their mother had passed away and when they were going through her belongings they found all of these clothes from our store that she had bought & never worn. Some of the items were a few years old but we gave them money back for everything with a receipt and store credit for things without a receipt.