Kohl's return question

[MickeyP]

I think I will write a letter to the Board of Directors and attach copies of this Dis postings to let them know what's going on at the lower level operations of the company. If the stock is gonna perform someone has got to take some action and revisit the policy.


Let's give Kohl's an opportunity to make the shareholders as "happy" as they are try to make the customers.

If they don't do anything bout the policy , then, maybe it's time to sell. I would have to start a thread to ask where do the Kohl's shoppers that return things 1 year to 10 years later shop cause I don't want to buy that stock either LOL .

I will gladly buy your stock. I think Kohl's is one of the last companys around who pride themselves in customer satisfaction.
As for writing a letter, .

 

[MickeyP]

You've been a member for 24 hours. Nice first impression.

 

[GJM]

I love Kohls and their customer service. I don't know if I would take something back after 4 years!

At the start of summer and fall I take my DS and we get most of his clothes from Kohls. As we get into the season some things he may not wear, the tags are on them and I do have the receipt, no problem taking anything back.

Right now I have a pair of shorts I got my DS in April, not sure why he never wore them, but I will take them back, they will credit my account. I will then buy him all his fall clothes.

 

[MOMTOMOOTOO]

I'm curious to know what happens as well.. I have a jogging suit that I never wore, tags still on, and I have the reciept.. I'm too chicken to try to bring it back myself.

Similar thing happend to me at Lord & Taylor. I found some clothes still in a bag. I still had the receipt and returned them without a problem. Of course I was embarassed, but the woman was so nice about it.

 

[casjen]

I ask a simple question and some people start bashing. Honestly, I was cleaning in our spare bedroom and found the bra, dust free, unworn, in a bag I thought was empty. I keep a bag of empty store bags so I can use them if I need to make a return, or to carry something. I am not trying to cheat Kohl's or the system. I simply asked if anyone knew if they'd take it back because I have heard they have a very open return policy.

If you feel it is morally wrong, hop on your soapbox or moral high horse and ride on out of here. I asked a simple question and I do not need stock holders threatening to sell and letters being written because of one simple question.

 

[Avonlady1001]

I ask a simple question and some people start bashing. Honestly, I was cleaning in our spare bedroom and found the bra, dust free, unworn, in a bag I thought was empty. I keep a bag of empty store bags so I can use them if I need to make a return, or to carry something. I am not trying to cheat Kohl's or the system. I simply asked if anyone knew if they'd take it back because I have heard they have a very open return policy.

If you feel it is morally wrong, hop on your soapbox or moral high horse and ride on out of here. I asked a simple question and I do not need stock holders threatening to sell and letters being written because of one simple question.

I really wouldn't worry about that PP...he/she's blowing smoke & like another PP said, not making very good impressions for a newbie on the Dis. No one else is bashing you. It was a good question. Kohl's certainly isn't going to change their policies based on one letter from one alleged stock holder. LOL You go return your bra!!

 

[Debbie7452]

To the OP...I don't think there's anything wrong with asking for the return.

I have a related sort of funny return story. I purchased a wedding guest sign in book at Wal-mart for my In-Laws 50th Anniversary party. It was in a box and everything. Imagine my surprise when I got home and found it had been used for someone's event and then returned!! There were several pages of names and addresses where guests had signed in I was so mortified, but there was no time to get a replacement so I carefully tore out those pages. Later I took them to Wal-mart to show them that they needed to CHECK inside guest books for use before they took them back and put them back on the shelf. They were as shocked as me. I did not ask for compensation or anything, but the Manager heard what happened and told them to give me a full refund

I joked that I was going to write to those guests and let them know that their private information was so casually abused by the party giver.

 

[Chancedabowsa]

I'm not bashin anyone and peeps saying I ain't nice just breaks my heart.

All I'm saying is I've become aware of a "liberal open return policy" and heard stories about returns that I think needs to be revisited. My shock / horror was that it was that knowledge of the open / liberal return policy was so widespread among a majority of the PP's.

I could say it's not very "nice" of some of the peeps here to return things they have had for several years. It impacts the stores performance which is taking money out of the shareholders pockets. That's not very "nice" . I respectfully suggest that anyone who has a problem with that should spend 54 dollars and buy a whole share of the stock and see if you are still encouraging ladies to return their old bras.

There is a need to keep customers "happy" as it's been expressed here. But losing a few "happy" customers and their old shoes, old bras and old appliances, and kid clothes might be a good idea. Not sure if you just start a database and only allow one such return a year. I support happy and satisfied customers which is why I hate to see the return policy changed but I think they need to be aware and look into the actual numbers. If it is being as abused as it appears by the masses , someting might need to be done.

Maybe rewrite the whole policy and give three months no exceptions except warranty issues. Not my job to figure out. My job is to escalate the issue to senior management for review and consideration.

If anyone else is interested you may write to
Kohl's Board of Directors or Lead Director Steven Burd:
Kohl's Board of Directors
c/o Brian Miller, Senior Vice President — Corporate Governance
N56 W17000 Ridgewood Drive
Menomonee Falls, WI 53051
E-mail the Kohl's Board of Directors or Lead Director Steven Burd: directors@kohls.com

I'm sorry if my candid responses were not viewed as "nice" and that my first impression was not "good" . I'm more concerned about my bottom line than my impression though I'm sure you understand.

 

[dawson5]

I don't know, don't want to add about return of bra but curious how the elastic held up. I bought shorts for DS last year and he went to put them on this year and the elastic dried out/disintegrated--he started yelling "who wore my shorts and stretched them out?!?!" He wore them all last summer, he got his use out of them. On the other hand, my oldest DS had a pair of shorts that we bought toward the end of last summer, wore them twice and the zipper broke. I called, explained what happened, didn't have the receipt and was able to exchange them. I like Kohl's they've always been fair with us on returns and for the most part the products are pretty good.

Good luck with the return.

 

[stitchlovestink]

I'm not bashin anyone and peeps saying I ain't nice just breaks my heart.

All I'm saying is I've become aware of a "liberal open return policy" and heard stories about returns that I think needs to be revisited. My shock / horror was that it was that knowledge of the open / liberal return policy was so widespread among a majority of the PP's.

I could say it's not very "nice" of some of the peeps here to return things they have had for several years. It impacts the stores performance which is taking money out of the shareholders pockets. That's not very "nice" . I respectfully suggest that anyone who has a problem with that should spend 54 dollars and buy a whole share of the stock and see if you are still encouraging ladies to return their old bras.

There is a need to keep customers "happy" as it's been expressed here. But losing a few "happy" customers and their old shoes, old bras and old appliances, and kid clothes might be a good idea. Not sure if you just start a database and only allow one such return a year. I support happy and satisfied customers which is why I hate to see the return policy changed but I think they need to be aware and look into the actual numbers. If it is being as abused as it appears by the masses , someting might need to be done.

Maybe rewrite the whole policy and give three months no exceptions except warranty issues. Not my job to figure out. My job is to escalate the issue to senior management for review and consideration.

If anyone else is interested you may write to
Kohl's Board of Directors or Lead Director Steven Burd:
Kohl's Board of Directors
c/o Brian Miller, Senior Vice President — Corporate Governance
N56 W17000 Ridgewood Drive
Menomonee Falls, WI 53051
E-mail the Kohl's Board of Directors or Lead Director Steven Burd: directors@kohls.com

I'm sorry if my candid responses were not viewed as "nice" and that my first impression was not "good" . I'm more concerned about my bottom line than my impression though I'm sure you understand.

I think Kohl's upper mgt is smart enough that they have thought these things thru very carefully. I'm sure you letter will go far.
If you're so worried about your bottom line, why don't you investigate the corporation's policies before you buy their stock?

Expecting them to conform to your standards and beliefs is unrealistic and just plan ridiculous. Maybe you should pick a company that has beliefs/practices similiar to yours instead of picking one and then wanting them to change.

 

[kimnvbva]

4 years is a little too long for a return. But, as a Kohl's Associate myself, we always make the customer happy! You can always try. They will more than likely take it back. Make sure you have your receipt. If not they will give you the lowest price and a merchandise credit. Hope this helps!

 

[maxiesmom]

I've been ridiculed, as have some of my co-workers for asking if they have a military discount as most stores in our town do. Simple qestion asked politely, nothing further, no big deal. Well apparently it was a bid deal to the guy that I talked to and some woment that a friend talked to at a different time. Apparenlty Kohl's employees stance is that military members don't need a discount for doing thier job, but oh wait, Kohls employees get a discount for working there.

While I think that any manager or assoicate was way out of line for ridiculing you, Kohl's does not HAVE to offer you a military discount. Every store I can think of does offer an asssociate discount, but very few around here have a military discount.

The employees at any Kohls don't have a stance on whatever disounts are offered, that is decided by the home office. So if you think your local store should offer one, then that is who you need to contact. But please stop acting like you should get a discount wherever you go, because you are in the military. That just puts military people in a bad light.

And I do have family members in the military, btw.

 

[Avonlady1001]

I think Kohl's upper mgt is smart enough that they have thought these things thru very carefully. I'm sure you letter will go far.
If you're so worried about your bottom line, why don't you investigate the corporation's policies before you buy their stock?

Expecting them to conform to your standards and beliefs is unrealistic and just plan ridiculous. Maybe you should pick a company that has beliefs/practices similiar to yours instead of picking one and then wanting them to change.

My thoughts exactly! Well said. Their return policy is one of the reasons I keep going back to Kohls instead of my old faves such as Target...that & their 30% off coupons. They know exactly what they're doing...creating repeat customers, happy customers who spend much much much more than they could possibly return!

 

[tinyrip]

I'm not bashin anyone and peeps saying I ain't nice just breaks my heart.

All I'm saying is I've become aware of a "liberal open return policy" and heard stories about returns that I think needs to be revisited. My shock / horror was that it was that knowledge of the open / liberal return policy was so widespread among a majority of the PP's.

I could say it's not very "nice" of some of the peeps here to return things they have had for several years. It impacts the stores performance which is taking money out of the shareholders pockets. That's not very "nice" . I respectfully suggest that anyone who has a problem with that should spend 54 dollars and buy a whole share of the stock and see if you are still encouraging ladies to return their old bras.

There is a need to keep customers "happy" as it's been expressed here. But losing a few "happy" customers and their old shoes, old bras and old appliances, and kid clothes might be a good idea. Not sure if you just start a database and only allow one such return a year. I support happy and satisfied customers which is why I hate to see the return policy changed but I think they need to be aware and look into the actual numbers. If it is being as abused as it appears by the masses , someting might need to be done.

Maybe rewrite the whole policy and give three months no exceptions except warranty issues. Not my job to figure out. My job is to escalate the issue to senior management for review and consideration.

If anyone else is interested you may write to
Kohl's Board of Directors or Lead Director Steven Burd:
Kohl's Board of Directors
c/o Brian Miller, Senior Vice President — Corporate Governance
N56 W17000 Ridgewood Drive
Menomonee Falls, WI 53051
E-mail the Kohl's Board of Directors or Lead Director Steven Burd: directors@kohls.com

I'm sorry if my candid responses were not viewed as "nice" and that my first impression was not "good" . I'm more concerned about my bottom line than my impression though I'm sure you understand.

hey chance. i'm sure you understand my bottomline. I BUY at khols for 3 reasons. reason number 1 being the liberal return policy. i dont take advantage of it. i buy what i want in the sizes i think i need and then i take it home. where i can where it for an hour and decide if i really like it. and then i take back what i dont want or exchange it for a size i need. if kohls changes the return policy I wont be shopping there. I think you for the addresses of people to right to. it tells be exactly who to contact in order thank them for really going for the wow with the customers. and believe me i will be writing to them

 

[stitchlovestink]

hey chance. i'm sure you understand my bottomline. I BUY at khols for 3 reasons. reason number 1 being the liberal return policy. i dont take advantage of it. i buy what i want in the sizes i think i need and then i take it home. where i can where it for an hour and decide if i really like it. and then i take back what i dont want or exchange it for a size i need. if kohls changes the return policy I wont be shopping there. I think you for the addresses of people to right to. it tells be exactly who to contact in order thank them for really going for the wow with the customers. and believe me i will be writing to them

bolding is mine....
That is an awesome response to such a ridiculous post.
BTW, you didn't mention the other 2 reasons you shop there?

 

[zumbergc]

I had a friend who worked at kohl's. They really like the liberal return policy too. At one point someone returned one of those expense couple hundred dollar mixers. It had sat in the box, and never been used.

So the person taking the return promptly bought the item at the clearanced out price. I believe at the time, things that went out of the system were like clearanced down to some riduculous number below $10, so she got the mixer for a wedding gift for dirt cheap. I believe she said that changed that rule for some return items, as things weren't s much a steal!!!

Some of the employees are happy to take these unused returns for the gold mine they are. of course the other end of the spectrum is the worn out things, all they can do is follow orders!

 

[Disney_Freak56]

Most stores start out with a liberal return policy. Eventually, that goes away I'd be curious to know if Koh's does take it back because if they do I'm gonna sell da stock ! I'll consider it grossly mismanaged. LOL

As a Disney stockholder, you'll never find me belittling others who try to find ways to get a better deal on a visit to WDW or DL. If somone wants to say their child is 2 when they're really 3 to get that child into the Parks for free or say their 10 year old is really 9, who am I to judge them? Etc., etc.

The OP asked a simple question and you had to make this a shareholder issue. Seriously? You may want to visit another forum instead of the budget board as most of us are looking for a way to save a few bucks and not be judged for asking a simple question.

 

[ktkerber]

I think I will write a letter to the Board of Directors and attach copies of this Dis postings to let them know what's going on at the lower level operations of the company. If the stock is gonna perform someone has got to take some action and revisit the policy.


Let's give Kohl's an opportunity to make the shareholders as "happy" as they are try to make the customers.

If they don't do anything bout the policy , then, maybe it's time to sell. I would have to start a thread to ask where do the Kohl's shoppers that return things 1 year to 10 years later shop cause I don't want to buy that stock either LOL .

I wouldn't bother writing a letter to the BOD of Kohls because they will laugh at it. Kohls is one of very few retail companies right now who have a positive bottom line. One of the main reasons they are so profitable and popular with customers is due their excellent customer service and "Yes, We Can" policy. The liberal return policy is what keeps customers coming back over and over again. This is not a lower level management policy. This comes from the highest levels of management. Their main concern is keeping the customer happy. Believe me, they know some people are taking advantage of their return policy. Happy customers come back and spend more $$-over and over. Have you seen the beatings Target has taken over their return policy? How many people on the Dis board alone have vented about Target? Target has lost many potential sales to other retailers because of their return policy.

I'm pretty sure the shareholders are already happy because their dividends are being paid because Kohls has a postive bottom line to pay them with. You would be foolish to sell stock in a company who has weathered and continues to weather a terrible economy with a profit when so many other retalers are not. Many retailers out there are in big trouble. Many of them because they don't appreciate their customers. Kohls is doing it right, they cater to their customers, which gives them a positive bottom line. A positive bottom line is what makes shareholders happy. Why should they fix what isn't broken?

 

[addicted2mickey]

You can attempt to return the item but please don't get upset with the customer service rep if they cannot return or are required to pro-rate the price to a lower return amount.

I work customer service for a major "Outdoor" store and we have made DRASTIC changes to our return policies. We actually returned items that were 10 years old but now the company has a 365 for our brand and less for electronics. We at Customer Service Returns get screamed at on a daily basis, have merchandise thrown at us, we are cussed at, but I have to say that when we call a manager to our department they escort the customer out of the building (without the return being done).

Always remember that the person at the desk or counter is the middle man and are required to follow procedures and if you really want to return something that old....show them respect and never raise your voice because the nicer you are the more a customer service rep will work for you.

Trust me, I can deny any return that I want or give you back any amount that I want, especially when the item is used (with or without a receipt). One family called a manager and compained about a co-worker and after we did some research, we found that they had returned over 300 pairs of boots and shoes within 5 years. Yes, 300 pairs, we were like a rental center for the family. Our corporate office sent certified letter to family saying they should purchase their footwear items somewhere else and they were never permitted to return any footwear to any of our locations.

 

[Disney_Freak56]

As long as you have the receipt, you will receive a credit - a credit card refund, a cash refund, or a store credit - in the amount the receipt reflects.

As far as a 4 year old return, the OP should receive a store credit for the item.

If you return an item to Kohl's without a receipt, you will receive a store credit in the amount equal to the least expensive price the item was sold for within a certain time period.