Just returned...wow!

[reddog21]

e's a huge difference between being able to refill your own water bottle with cold filtered water vs having to find & ask someone to fill it for you with maybe-cold water. No interaction wins any day of the week, even aside from water quality/temp.

Given the choice between self-service and interaction, I’m all about self-service. I must be picking the right Disney kiosks, because every time I get a water refill, it’s perfectly cold. At the end of the day, especially in the summer, just stay hydrated—whether it’s cold or warm, it’s all the same to your body. We use Brita bottles so the water tastes the same no matter where we get it from.

The Coke Freestyle machines will dispense ice and water at no charge, which I suspect (without being sure) a lot of guests don't know about.

During the hotter months, ice runs out by lunchtime, and once it’s gone, that’s it. The machines don’t make ice fast enough, and I’ve never seen a team member refill it manually. I do enjoy the freestyle program especially since you can refill with icee's!!!

Beats the Disney version of getting a tray full of food then going in search of an empty table with tired kids in tow by a million miles. and again

I really wish they would bring back the Covid rule that only allowed people with a mobile order to sit at a table. There are just way too many people taking up tables without even eating.

 

[Minnie1222]

I think the biggest standout to me for UO qs is the convenient and relaxing way you order...Beats the Disney version of getting a tray full of food then going in search of an empty table with tired kids in tow by a million miles.

It really depends on the timing of your meals. It can be very difficult to find a table at a Universal QS during certain hours due to non-diners resting everywhere. In those moments, it makes you wish it would be more like Disney, where only guests with a paid order can enter the seating area during busier hours.

Both methods are good and should be adopted and administered accordingly by Disney and Universal. I don't think one way is better than the other. A guest should not jump to a conclusion until they've experienced the best and worst of each scenario.