Just returned from HRH and Doubletree Guest Suites - ANY QUESTIONS?

[steelcity5044]

Just back does anyone have any questions?
Stayed in a one bedroom suite at the Doubbletree Guest Suites in Lake Buena Vista. It was a good sized room for me, my husband, any our three daughters(3,4,7). Had bedroom with two double beds and a seperate room with pull out sofa, fridge, microwave and sink. Clean place but little worn. Liked the colors and was very comfortable staying there. Good location to Downtown Disney and the Disney Parks. Would not recommend the onsite restuarant though(STREAMERS?). Food and service very bad.
Stayed at HRH with $160 entertainment rate for deluxe room with view of Woodstock Garden. Room 6101 with good location to elevators, etc. Did get Loews First welcome gift of bottle of white zinfandle(sp?) and had USA Today outside door every day. No upgrades available even with All Access card. Out of A report card promo kits but did get room key good for program to get free soft drinks, free dessert, and free coffee for parents. Requested and received turn down service nightly and kids got cool gifts. Kids received welcome bags with neat toys. Ate at Sunset grill twice for breakfast and once for character dinner. Food good and not badly priced compared to other places. Breakfast buffet was real good. Used pool and also toured other onsite hotels. Swam at Royal Pacific also.
Husband said would have preferred to stay at RP because hotel seemed more kid friendly and kids enjoyed their pool the most. Got a tour of a one bedroom suite at RP and interior really nice. I preferred Portifino. Seemed more like a resort and you didnt feel like you were at an amusement park. Couldnt see a room there because all booked.
Love FOTL access. Best perk ever. Rides had 90+ wait, we were on in less than 10. Ate at Hard Rock Cafe, Margaritaville, Sunset Grill, and Mel's Drive-In.
Be glad to answer any questions.

 

[cpl100]

Thanks for posting a review. We are staying at the PBH in less than a month. It will be our first time there with FOTL access. I booked a night as a birthday surprise for my son.

 

[nicolep91]

Thanks for the report!

Glad to know that your kids like the pool at RPR and that it appeared to be kid-friendly since we are staying there in November (wanted HRH at first, but price difference was too much).

 

[luvdisney14]

Is there a charge for turn down service at HRH. My boys never had that and I thought maybe it would be something different for them. Thank you.

 

[steelcity5044]

There was no problem with receiving turn down service and there was no charge. It was nice to come back to the room with the beds turned down, fresh towels, and low lighting with music playing. When I called they would actually ask what time I would like the service performed.

 

[steelcity5044]

There is one problem that I encountered on this trip that I would like to make everyone aware of because it could have easily resulted in a serious situation. The HRH accounting department leaves alot to be desired. My situation is that our reservations were originally made in September for a kids suite with a fan club rate. A deposit of over $500 was paid and verified by fax. When the entertainment rates came out we switched our existing reservation to a deluxe with the Entertainment rate. Nothing else changed and I was assured by phone that deposit still showing but balance due less. At check-in I come to find out that tha deposit was returned to my credit card when the room type changed because the reservation was in essence "cancelled" and rebooked. We ended up owing more than expected at check-in. Luckily we had a credit card to cover diffence. (deposit refunded to closed credit card so we had no idea it happened. Had to call AMEX from desk at hotel and they sending a check). But was a bad situation. Didnt help that front end manager acted like we were trying to pull a scam. We were caught by suprise. So PLEASE CHECK ON DEPOSITS BEFORE LEAVING FOR TRIP AND GET FAXED CONFIRMATION AS CLOSE TO DEPARTURE AS POSSIBLE!!!