Just left the Wonder, a little disappointed

[swooshbear]

Well we are on that cruise as well. For all of those that are on this cruise, have you said hi on the meets thread? I don't think I recognize some of the people who said they are going on our cruise.
https://www.disboards.com/threads/disney-wonder-7-night-mexican-riviera-october-15th-2017.3523328

I haven't been on the meet up thread on these boards, but will definitely check up on the thread. Sunday can't come soon enough!

 

[apple9117]

That's a bummer, I wouldn't expect construction to happen during the cruise!

 

[mevelandry]

That's a bummer, I wouldn't expect construction to happen during the cruise!

Construction and repair can happen. I've seen or heard construction or repair on every sailing I have been on so far (4)...

 

[Shanti]

Construction and repair can happen. I've seen or heard construction or repair on every sailing I have been on so far (4)...

Repairs and maintenance are very different from out-and-out construction, which is much more time-consuming and disruptive, and imo should be reserved for times when no passengers are onboard.

 

[closetmickey]

Construction and repair can happen. I've seen or heard construction or repair on every sailing I have been on so far (4)...

....as have I. Unfortunately, the work on the pool deck should be classified as more refurbishment than repair. Two entire sections were closed off with barriers. This wasn't just a one day fix/unforeseen repair.

 

[mevelandry]

Repairs and maintenance are very different from out-and-out construction, which is much more time-consuming and disruptive, and imo should be reserved for times when no passengers are onboard.

I remember hearing about the term "wet dock" to describe refurbishments happening while people are sailing.

It happens on other cruise lines too.

 

[mevelandry]

....as have I. Unfortunately, the work on the pool deck should be classified as more refurbishment than repair. Two entire sections were closed off with barriers. This wasn't just a one day fix/unforeseen repair.

Construction=refurbishment

Like I mentionned in my last comment, it can happen on any cruise line.

 

[KashasMom]

Also, I have never received a print out of my account the night before (or any other time) unless I have gone to guest services to ask for one.

We never ask and always get one - most recent end of August on the Fantasy.

 

[cruiser21]

On the Fantasy and Dream you can pull up your account on the TV. I would assume this would be possible on all new ships.

 

[ivanp91]

Here is another sloppy work. I did the $250 deposit for the next cruise, I didn't get a single confirmation print out on my door. I only learned it was in via my email. I also didnt get a preliminary final bill the night before I disembark, I had to go fight them on a charge the morning of. Not fun

The email for the placeholder is standard, you don't receive a confirmation print-out regardless of the ship. Also, it isn't standard to receive an account balance the night before, it's usually around 7am on the final morning that Disney states they should be delivered by.

We never ask and always get one - most recent end of August on the Fantasy.

Do you just mean you've received your final account, or that you've received it the night before? The post you quoted specifically refers to receiving it the final night, which has never been standard. If you mean on disembarkation morning, that's correct.

 

[JW9DVC]

Um, perhaps you responded to the wrong post?
Hope you have a great cruise coming up!

How so?

 

[JW9DVC]

I hope they get their act together soon if it's truly becoming a pattern. I'm really looking forward to my WBPC. Though maybe since it's not a standard itinerary things will run different than the usual anyway.

I’m hoping it’s the best cruise we go on. I have heard great things about all WBPC cruises.

 

[JW9DVC]

We just had the opposite experience on Carnival. My DH went down and stood in line the night before for a final print out, only to discover the next morning that they slipped them under everyone's doors anyway. I do like the fact that some cruise lines have machines you can go to to check your room charges throughout the cruise.

I think it can also be done on the TV?

 

[bwvBound]

How so?

I think you were intending to respond to the Original Post ... as your question asked if the slow service had been reported. Instead, you replied to one of my posts where I said I'll soon be boarding the Wonder. We aren't on her yet and hope to not have issues ...

As for the slow service, did you say anything? From what I saw on our last cruise, a lot of people are tending to want to take meals a bit slower than they used to and it seems the servers are adjusting accordingly, so if you want them to pick up the pace a little, you just have to ask.

 

[jetskigrl]

We never ask and always get one - most recent end of August on the Fantasy.

Did you receive it the night before or the final morning? I'm wondering if I don't receive them in the morning because they can tell that I already came down and requested the print out the night before. Or I just never paid attention to the one in the morning since I had already settled it the night before

But I know that I have always had to go down the night before for the printout. I was hoping on the recent refurbs of the Wonder and Magic that would change their system so that we can see the statement on the TV. That would definitely save some paper (and me a couple of trips to GS), LOL.

 

[scgustafson]

I disembarked from the Wonder today, I was left a little disappointed in the whole experience. Perhaps it is because I had such a great time on the Magic a few months back, but I found the crew to be a little sloppy and a little disorganize to my liking. Here are couple things I experienced on the Wonder this trip that I didn't encounter in the past.

#1 No welcome gifts upon checking into the room, I have been on several cruises prior. I later learned that it was because my Castaway number was not entered into the system. It took TWO tries to get guest services to take care of it. The first time I went, the male castmember said he would take care of it. Of course nothing happened. I had to go back in the second time, but the second castmember took care of it very quickly.

#2 While the stateroom was clean, but I found the stateroom host to be a little sloppy. There were missing toiletry, missing toilet paper and even some left over candies that were left from the previous guests. Nice guy, but I expected a little more.

#3 I think there were two spots on the deck that were under "construction", it didn't bother me, but I didn't expect to see that on a Disney ship.

#4 The food servers were nice, but I thought they were a bit slow. It's probably not their fault as they had a lot of people to serve, but it was definitely slower than the time I was on the Magic or the Wonder before. It was the worst at Trident.

#5 I don't know if it has to do with the shorter trips, but I didn't feel the same energy from the kids club compare to the 7 day trip I took on the Magic.

#6 I was hoping for a little more activities during the morning/early afternoon, maybe I expected too much. I figured Ensenada isn't a popular spot, I was thinking they might add more activities on the ship. It didn't help that the middle pool had to be shut down during prime hours due to someone's accidental discharge, ruining another spot on the ship kids/adults can spend time in.

With everything said, I still prefer the Wonder/Magic over the Dream. I was just hoping for a little more heading in, but it was good fun nontheless. I might just throw all my money into the summer 7 day cruises instead of these short October ones.

I was on this cruise with the OP as well as the 4-night before it. We had no problem with the welcome gifts being in our cabins for either of our cruise. And for all of the items, we went to Guests Services for were always handled promptly. Sorry you did not experience the same.
As for our stateroom hostess, she could not have been more terrific. Always attentive and kept us in a constant supply of bath products and then some.
The construction on the 4-night was in the Cove area as well but it was on the outboard starboard side and was completed for this 3-night. On the 3-night, the construction had moved to just outside the forward doors of the Cove area. Sadly, some items need to be attended to while at sea.
Our service our 4-night was slow and we had to have a replacement server as ours was incapacitated by an injury mid-cruise. He had the injury when we boarded, but tried to continue to work with it until he could do no more. Sadly, this impacted our service the entire time, but we did not know of the injury until after he was replace by assistant server. While our assistant server did his best to fill in as a server, he was not given adequate assistant server help. Our head server was very non-existent (normally we deal with the head server often due to my wife's numerous food allergies). On the 3-night, we had a new server with the same assistant server, and our service was incredible. In fact, we have requested the new server as our server for our Disney Wonder cruise in December.
It is much harder on all of the CMs to give the same level of attention/service on the shorter cruises due to the high number of items packed into the few days, but on both cruises, it was the Youth Activities team assisting the Cruise Staff Team with the Mouse-querade parties by running the trick-or-treat stations. This may have explained some of their energy-issues. From our discussions with the CMs on both cruises, they find it much harder to bond with the guests on the short cruises like they do on the week and longer itineraries, as it normally takes at least two days to make that connection.
The number of onboard activities on the Ensenada day were actually more than normal due to the combined Halloween and Pirate Night events. As for the pool shut-down, blame the rule-breakers on that and not the CMs or ship.
Our cruise experience was very different than the OP's, as we were essentially on a 7-night due to the back-to-back, but even looking at the two cruises as separate entities, they were both outstanding for us (save the server issues on the 4-night). I hope any one with doubts about Disney Wonder will give it a fair try.

 

[Dug720]

I was on this cruise with the OP as well as the 4-night before it. We had no problem with the welcome gifts being in our cabins for either of our cruise. And for all of the items, we went to Guests Services for were always handled promptly. Sorry you did not experience the same.
As for our stateroom hostess, she could not have been more terrific. Always attentive and kept us in a constant supply of bath products and then some.
The construction on the 4-night was in the Cove area as well but it was on the outboard starboard side and was completed for this 3-night. On the 3-night, the construction had moved to just outside the forward doors of the Cove area. Sadly, some items need to be attended to while at sea.
Our service our 4-night was slow and we had to have a replacement server as ours was incapacitated by an injury mid-cruise. He had the injury when we boarded, but tried to continue to work with it until he could do no more. Sadly, this impacted our service the entire time, but we did not know of the injury until after he was replace by assistant server. While our assistant server did his best to fill in as a server, he was not given adequate assistant server help. Our head server was very non-existent (normally we deal with the head server often due to my wife's numerous food allergies). On the 3-night, we had a new server with the same assistant server, and our service was incredible. In fact, we have requested the new server as our server for our Disney Wonder cruise in December.
It is much harder on all of the CMs to give the same level of attention/service on the shorter cruises due to the high number of items packed into the few days, but on both cruises, it was the Youth Activities team assisting the Cruise Staff Team with the Mouse-querade parties by running the trick-or-treat stations. This may have explained some of their energy-issues. From our discussions with the CMs on both cruises, they find it much harder to bond with the guests on the short cruises like they do on the week and longer itineraries, as it normally takes at least two days to make that connection.
The number of onboard activities on the Ensenada day were actually more than normal due to the combined Halloween and Pirate Night events. As for the pool shut-down, blame the rule-breakers on that and not the CMs or ship.
Our cruise experience was very different than the OP's, as we were essentially on a 7-night due to the back-to-back, but even looking at the two cruises as separate entities, they were both outstanding for us (save the server issues on the 4-night). I hope any one with doubts about Disney Wonder will give it a fair try.

Thank you!

 

[Jennifer777]

I remember hearing about the term "wet dock" to describe refurbishments happening while people are sailing.

It happens on other cruise lines too.

True, and it happens at hotels but I strongly believe passengers should receive notice at the time of booking or as soon as possible about planned construction/refurbishments that will be taking place during the sailing and details about what amenities or areas will not be available to guests during that time so guests can make an informed decision whether or not to sail while this is taking place. WDW does this and I have chosen not to book hotels based on this disclosure knowing the disruption would not be worth it for me, even at a discounted rate. Is it not reasonable to expect the same disclosure from DCL?

 

[closetmickey]

Construction=refurbishment

Like I mentionned in my last comment, it can happen on any cruise line.

Where's your dog in this fight? Were you even on this cruise? If you reread my original post, I had a wonderful cruise- and didn't even mention to anyone onboard about the disturbances. Doesn't mean they weren't disturbances. And that I can't note them as such. Let it go.....

I've taken 8 cruises on DCL now, and this is the first time something like this has taken place on a cruise. That's part of what makes it notable to ME.

 

[Minnie & Daisy]

We never ask and always get one - most recent end of August on the Fantasy.

This is the one problem that I had on our past two cruises on the Wonder. We did not receive our onboard bill on debarkation morning. Both times, I had to go to GS to request my copy. This should not be the case. They are supposed to be delivered by the early morning of debarkation. I noted it on both onboard surveys, as well as the online surveys that I received in my email after these same cruises. It appeared to me that someone was not doing their job of delivering the onboard bills/statements, and I made sure that I let them know about it.