Just had LONG talk with supervisor about codes

[Eeyore2142]

I find it interesting that virtually all of the people here who have tried to get the discount have received it. The ones who are ranting and raving seem to be the only ones having difficulty

I know, Disney is watching this board and being entertained too much by the ranting and raving - why give those people the discount and lose their entertainment

 

[Alicnwondrln]

i called disney today and was able to use the code with dining no one ever said anything about a pineta i didnt end up booking anything

 

[n2mm]

Call me crazy, I have the pin codes and can't get the discount, because I didn't select any of the "target" dates for my vacations this year. I seem to be a dollar short on all of them: (since most of mine involve DVC stays, I would only be looking at adding on a couple of days at the beginning of each).

April 28-May 11
Aug 15-24
Oct. 14-26

How did I miss not choosing the target dates--bad planning on my part and I've got 3 different pin codes sitting here and can't use them. Mind you each has a different family member's name on them all to my address and all to my adult kids. I tried for the Aug 15 trip and had a wonderful grand gathering CM who tried every code that she knew and nothing would change my rate. I believe good things come to those who wait...and wait...for the free dining.
I think it's great that everyone is getting great rates.

 

[CanadianGuy]

BoomH:

Seriously - have you tried starting from scratch with a new reservation under your wife's name - let's say ... ?

There's something about your existing package that is not allowing a code to be booked against it.

J

 

[traci]

Boom, are you acting like Grumpy or Happy when you call

 

[DznyDreams]

We are in the same boat--I was denied too. But through the years, I've learned to just sit tight. Just because this code wasn't good for our certain times, does not mean there won't be another. . . .

Ribbot is right, boomhaur. Just sit tight.

Historically, a discount for December can be released to the general public anytime from the end of August through early October. I will be watching diligently for these discounts myself.

I know....I know....It would be really nice to just get it over with and secure a nice discount NOW, but it has never worked that way in the past. This is way too early to be stressing over it, so just don't do it.

I won't be so bold as to guarantee you a discount for December, but I'd be willing to bet that we'll both get one if we just "stay tuned."

 

[Belle0101]

I will agree that Disney doesn't have to offer a code to every person on the planet but at the same time if the code being offered is touted as a "General Code" then it should be given to every person who calls.

I believe some of what being expressed is this:

My best friend and I call Disney for the same category resort with the same dates ...

CM "Minnie" lets me apply the general code.

CM "Goofy" does not let my best friend apply the general code.

Call it what you will - unfair, not equal - but something is not on the up and up with that scenario.

And that is what is playing out here in front of us. George, Ralph and Henry are calling, trying to budget in a trip this year, changing dates and resorts around to fit within the parameters of the supposed general code and they are consistently being told no. While Tom, Dick and Harry are getting told yes. Somethin's wacky somewhere.

And for the record, no I haven't called myself. I haven't decided when I can go yet this year, if at all, but I really feel bad for the people being told no to a general code.

I don't understand how general isn't equivalent to unconfined, unbiased or not particular.

 

[boomhauer]

Boom, are you acting like Grumpy or Happy when you call

I'm always BEYOND polite when I call Disney.

Makes me sick.

 

[boomhauer]

I will agree that Disney doesn't have to offer a code to every person on the planet but at the same time if the code being offered is touted as a "General Code" then it should be given to every person who calls.

I believe some of what being expressed is this:

My best friend and I call Disney for the same category resort with the same dates ...

CM "Minnie" lets me apply the general code.

CM "Goofy" does not let my best friend apply the general code.

Call it what you will - unfair, not equal - but something is not on the up and up with that scenario.

And that is what is playing out here in front of us. George, Ralph and Henry are calling, trying to budget in a trip this year, changing dates and resorts around to fit within the parameters of the supposed general code and they are consistently being told no. While Tom, Dick and Harry are getting told yes. Somethin's wacky somewhere.

And for the record, no I haven't called myself. I haven't decided when I can go yet this year, if at all, but I really feel bad for the people being told no to a general code.

I don't understand how general isn't equivalent to unconfined, unbiased or not particular.

I couldn't have said it any better than that.

The thing is, it's not about the money anymore. I mean, sure - It'd be great to save the money, but to me, this is about what's right and what's wrong.
If people who don't have the pin or the code are getting this discount, it is 100% totally unfair of Disney not to give it to everyone.

That being said, I do understand that they only have so many rooms to give out with ANY discount. But again, as most of you know, I've been calling since day 1 and have been denied every time, yet people as of today are still getting the code.

 

[boomhauer]

Ribbot is right, boomhaur. Just sit tight.

Historically, a discount for December can be released to the general public anytime from the end of August through early October. I will be watching diligently for these discounts myself.

I know....I know....It would be really nice to just get it over with and secure a nice discount NOW, but it has never worked that way in the past. This is way too early to be stressing over it, so just don't do it.

I won't be so bold as to guarantee you a discount for December, but I'd be willing to bet that we'll both get one if we just "stay tuned."

I have no doubts. And I have an AP, and with the beginning of December being slow, I'm certain there will be an AP discount.

As I said though, it's more than that to me. It's about what's right or wrong. If this were Six Flags, I could care less. But I've invested way too much time, energy, and money into all things Disney throughout the years, Disney World in particular, to accept being treated unfairly by them.

To reiterate, I HAVE NO PROBLEM with not getting the pins or codes. I don't like it, but understand that is the way Disney does things. But I outright REFUSE to accept that some are being allowed this "general" code, and I am being denied it. Nothing anyone can say will make me believe that is fair.

 

[rie'smom]

That would be fine - But again, why are some of us NOT getting the discount when we call???
I just don't understand.

Try calling from a different phone number-your cell,your wife's cell,the office. Disney knows where you're calling from even if you don't punch in your phone number. Not only that but they can see how many times you've called w/in a certain time frame.
Also,do what another poster suggested and either have your wife call or you call for your wife.
Another thing for AP holders-Disney has your number in that you are in the data base. They are trying to pull in people. If you have an AP,they know you're coming back. If you only have 1 AP in your family,then call in the spouse or significant other's name-if they have an AP,try booking in your child's name and just give your credit card to pay for "their" trip.
There are ways around this if you want to try. However,as I stated in the other thread,WDW is at present checking reservations against pin codes,according to my friend. I really hope that everyone can get the rate!! Good Luck y'all!

 

[natenapril]

Well said!!

I find it interesting that virtually all of the people here who have tried to get the discount have received it. The ones who are ranting and raving seem to be the only ones having difficulty

Disney doesn't have to offer a discount to everyone. It is a business and they have the right to offer discounts to certain customers and also to refuse service to others. They don't have to explain themselves!!! You may think they do but guess what they don't! Boo hoo - life isn't fair!

I'm positive if by some off the wall chance, Disney changes my reservation that there will be another offer for my dates (as well as the other ones listed) They are off times and almost always have special deals.

 

[taximomfor4]

I have no doubts. And I have an AP, and with the beginning of December being slow, I'm certain there will be an AP discount.

As I said though, it's more than that to me. It's about what's right or wrong. If this were Six Flags, I could care less. But I've invested way too much time, energy, and money into all things Disney throughout the years, Disney World in particular, to accept being treated unfairly by them.

To reiterate, I HAVE NO PROBLEM with not getting the pins or codes. I don't like it, but understand that is the way Disney does things. But I outright REFUSE to accept that some are being allowed this "general" code, and I am being denied it. Nothing anyone can say will make me believe that is fair.

I have been unable to get it either. 10 calls since the second day, btw. I have tried every suggested approach DISers have posted, and no go. I even had a travel agent try for me, since she'd been able to book for customers as late as yesterday...but today, no go.


Tried all kinds of dates that are within the posted ones, tried with and without dining, and tried all different hotels on each phone call. Not a single cm has been the least ambiguous that this is for pincode recipients only. I tried from different phone numbers, with different family members' names, etc.

Boomhauer, I know ... I know! I, too, was an AP holder. (currently just have a voucher) I just really, really hope that since apparently CRO allowed too many people to book this offer that WDW doesn't decide that the rest of the rooms must be non-discounted!!

Beth

 

[HACAM]

Thanks for the info, but I would be SHOCKED if they "undo" what anyone has already confirmed.

Of course they are gong to say they are looking into it, but undoing confirmations is not good for public relations, especially for all the folks that didn't use the "I lost my pin" routine but instead were offered the deal by a CM. I'll believe there are reversals/adjustments happening when I hear it.

Tell that to the people who booked BWI last year and had their reservations revoked or had to pay full rack rate!!! Good Luck, if I were one of those who booked when they shouldn't have, I'd be worried, but I am not!!!!

 

[rhiannonwales]

You cant compare apples to oranges... that was a computer glitch in the case of BWI - mechanical failure is almost always considered an out to change a ressie... however CM's giving out faulty info is not.

 

[taximomfor4]

You cant compare apples to oranges... that was a computer glitch in the case of BWI - mechanical failure is almost always considered an out to change a ressie... however CM's giving out faulty info is not.

It could be a computer glitch that allowed this current code to work without the popup askign for the pincode. And in the case of the BWI thing, a computer glitch allowed people to book it, but at least a few people who booked it called CRO to check on the rate before paying it in full and booking airfare, were placed on hold, then were assured it was legit. I must add, however, that several who called were told that this was a mistake and was being looked into.

Just wanted to clarify things a bit. (And yes, I was one who booked the BWI thing and called to clarify before getting airfare.)

Beth

 

[boomhauer]

Disney doesn't have to offer a discount to everyone. It is a business and they have the right to offer discounts to certain customers and also to refuse service to others. They don't have to explain themselves!!! You may think they do but guess what they don't! Boo hoo - life isn't fair!

Sorry - But that's wrong.

Disney doesn't have to offer the pins and codes to everyone - THAT is their right. But if they are going to release a "general" code, you better believe they have to honor anyone who wants to use it if it's still available.

Sure, they can tell the ones (myself included) who are being denied that the discounted rooms are sold out, and if that was the case, fine. That isn't the case though. People have been using the code all day today.

And you can bet your last dollar, with all the money I've spent at Disney World over the years, Disney DOES have to explain themselves as to why I'm not being treated the same way everyone else in the "general" public is.

Again, to reiterate, this isn't about the pin code that I didn't receive. This about the apparent general discount that is being booked left and right that I am being denied.

 

[Alicnwondrln]

Boom
are your dates within the time frame for the discount ?

 

[boomhauer]

Boom
are your dates within the time frame for the discount ?

December 7-16. From my understanding, the time frame is December 9th on.

So, I could go 2 ways. Tell them to check from December 9, and then add 2 nights without the code. Or, I could see if they'd do for me what others claim they've had done for them - Give them the 2 extra nights with the code.

The CM I was speaking with promised he'd call me back when the computers came back up. They came back up 20 minutes ago. I'll be surprised if he calls.

 

[Alicnwondrln]

i would call them again flex your dates alittle
you want a room only right
i dont know what luck people are having with that
i have seen dining packages but not many rooms