Just had LONG talk with supervisor about codes

[NewJersey]

I heard Disney is taking away everyone's reservations, regardless of the discount, and making EVERYONE rebook...to show the 'sneaky' people who are trying to save some $$.

....point in tow...we should just stop all the speculating about the "OMG THEY ARE GOING TO CANCEL MY TRIP.." and see what happens when anything does actually happen (if something does).

 

[eeyoreforever]

I just called (first time to call) and asked if I could use a code that I had read about on the internet. She checked and said she couldn't get it to apply to my dates. Then she realized that there is a 14 day maximum stay allowed using the code. My reservation was for 16 days. She then rechecked using a 14 day ressie. Still no luck. She asked me to hold while she consulted a supervisor. Came back and said the code can be used by anyone (per the supervisor), but the only days coming up available during my time period (not even the whole 16 days) was for 5/28 - 6/3 and they were only available for AKL or POFQ (neither of which I was interested in)

So, I guess it not only depend on which CM you speak to, but also which supervisor.

I'm gonna hold my breath and hope for an AP discount.

 

[boomhauer]

But, honestly, how many people, outside of the Dis and a few other internet communities, even know this is going on? While the number of people who have tried to get the discount and can not may seem large to us here on the DIS (especially if you are one of those people) how many is it really and how many of those will pitch a fit loud enough for Disney to do something about it? It's not going to rock Disney's world to let things stand as they are and chalk it up to bad CM training. They put a certain number of rooms out there to be booked at the discounted rate, once they are gone they are gone...

I agree with that to an extent. But as "little" as this online community of ours is, we are a key ingredient to Disney's success.

 

[NewJersey]

I just called (first time to call) and asked if I could use a code that I had read about on the internet. She checked and said she couldn't get it to apply to my dates. Then she realized that there is a 14 day maximum stay allowed using the code. My reservation was for 16 days. She then rechecked using a 14 day ressie. Still no luck. She asked me to hold while she consulted a supervisor. Came back and said the code can be used by anyone (per the supervisor), but the only days coming up available during my time period (not even the whole 16 days) was for 5/28 - 6/3 and they were only available for AKL or POFQ (neither of which I was interested in)

So, I guess it not only depend on which CM you speak to, but also which supervisor.

I'm gonna hold my breath and hope for an AP discount.

My point exactly about the different stories from different people!

On the other hand, I hope you get a good discount!!!!!!!!

 

[LglBlonde]

I made a total of 3 room only reservations:

one 11 days at CBR for us; one 11 days CBR for friends, then 2 nts end of stay for us at Poly.

I originally made the 2 day stay at Beach Club. I called to change it to Poly and I was on my cell phone. She was looking up the reservation and noted it was under my husband's name and said, "because he has the pin code attached," and then the phone died. The CBR ressies are in my name, but we still got the 40% off.

I called back later and talked to a CM and mentioned it was under my husband's name b/c of the pin, and he said no problem, and switched us from BC to Poly. Incidentally, in my first call yesterday, I asked if I had any codes and was told no, but apparently my husband did!

 

[Padric]

How exactly would they go about doing this?

As a former programmer who worked daily with huge databases, I can tell you that finding who made reservations using the code without a PIN is a very simple thing to do and depending on how good their computer system is can take anywhere from a few minutes to 12 hours.

That said, I'm willing to bet that Disney is going to honor these. If my math is right, the deals that most people got for booking moderates and values were only slightly better than if they had offered freee dining. I believe the numbers work out to less than a total of a hundred dollars difference between this 40% and free dining.

Now the deluxe resorts are a different story. Those they may take a hit on. However, if enough people booked moderates and values to offset that than they may just forget it.

And in truth, we may have just saved them from having to run the free ddp again if enough people booked during that time frame.

Just my 2 cents worth.

 

[ribbot]

Well, like I said---the same situation came out in 2005 and I know a TON of people on here that went without problem. I don't think Disney cares who gets a pin or a code, or a pincode---they just want to fill up the rooms, sell the park tickets, sell their dining plan and make their money no matter how they get it.

If a car salesman is at the end of the month and below his quota---won't he drop his price some because he needs to sell that car? Disney makes so much money from people that pay rack rate that don't visit these boards, and have NO CLUE whatsover about a code or pincode that the few of us here aren't going to break their bank with a few dollars discount. JMHO

I really don't foresee them doing anything about giving out a few codes to people that really didn't get them. Maybe their supervisors said today we need to sell so many packages--give the people whatever code they mention?

It's Disney's end of the month too ya know.

 

[traci]

Has anyone had their 40% rate taken away yet

 

[deelam]

I still have to believe that Disney's system would not let them book an invalid code. You would think if we were not entitled, their computer would not let them book it.
I booked this code over a week ago and everything is fine. Maybe we are all entitled to the promo. Maybe no one has "cheated" Disney. But I don't doubt for a minute that Disney would cancel reservations if they found an error. I do believe that they would have stopped all the bookings by now and we would be seeing cancelations. And for the most part there are no reports of cancelations. Just to be sure, I'm paying my package in full tonight.

On cheating Disney, I know that if I get a great deal on a room, that means that I will tip the maid better, buy more stuff & leave extra tip money at TS dinners. I'm sure Disney knows that most people spend more if they get a deal.

 

[sneadae]

and I did not need to know the code. I am guessing that there's no way Disney would cancel a reservation just because someone didn't have a code associated with their name. It's a business - they will not turn away money. If you've made a reservation, then I am guessing it's safe to assume that you will get what you've booked. If Disney sees fault in this, they will change the process for the future, not for the current promotion.

 

[boomhauer]

I don't think Disney cares who gets a pin or a code, or a pincode---they just want to fill up the rooms, sell the park tickets, sell their dining plan and make their money no matter how they get it.

If that were true, it would be a general discount code, and those who didn't have the pin (like me) wouldn't have been denied.

 

[Microcell]

Thanks for the info, but I would be SHOCKED if they "undo" what anyone has already confirmed.

Of course they are gong to say they are looking into it, but undoing confirmations is not good for public relations, especially for all the folks that didn't use the "I lost my pin" routine but instead were offered the deal by a CM. I'll believe there are reversals/adjustments happening when I hear it.

Me too. I just booked (I started another thread about that) and I NEVER said I had a code, it was offered to me. I cannot believe that they would call and tell me they wouldn't honor my reservation. I personally went the right way about it. Maybe I had the PIN but I didn't last Friday when I checked.

 

[Angela Kay]

I just called (first time to call) and asked if I could use a code that I had read about on the internet. She checked and said she couldn't get it to apply to my dates. Then she realized that there is a 14 day maximum stay allowed using the code. My reservation was for 16 days. She then rechecked using a 14 day ressie. Still no luck. She asked me to hold while she consulted a supervisor. Came back and said the code can be used by anyone (per the supervisor), but the only days coming up available during my time period (not even the whole 16 days) was for 5/28 - 6/3 and they were only available for AKL or POFQ (neither of which I was interested in)

So, I guess it not only depend on which CM you speak to, but also which supervisor.

I'm gonna hold my breath and hope for an AP discount.

My DH was told the code was good without a pin as long as it's not peak season. I think that has to be the case or surely the system wouldn't allow it to go through. I even questioned my reservation before I booked it, telling the CM that I wanted to be sure that the reservation would stand. He assured me that it would stand...per the supervisor.

 

[CF'er]

My TA who called to ask about applying the code wants to call back and fess up as it were.
She said she told them I didn't have a pin at that time and they still applied the code. I already had the ressies just trying to get the discount applied. She's the one who told me that Disney is looking at all the code ressies.

I don't know what to do. I don't want to get her into any trouble as she is a Certified? Disney TA. I also don't want to loose the discount if I don't have too.

I don't know what to do.

 

[goofydad621]

but a Cm told me that the sky was falling so I am busy running in circles yelling "The Sky is falling the Sky is falling" I have to face it I am OCD Disney and if i didn't have this to fret over then I would be worrying if there was going to be a huricane while I was there or a blizzard for my flight or what ever.

Man I need to learn to chill and let things play out, I idin't worry this much before they cut the tumor out of my neck last year (no really that was not a joke)

 

[smokeydiamond]

They make more profit off their overpriced food, beverages and souvenirs than they do on resort stays and admission prices, so I am sure everything will be fine with the 40% discount. They are at least breaking even if not even most likely still profitting from the 60% that is being paid. We are emptying our pockets on everything aelse, we might as well get a small break on the room. I know that we personally will be splurging a little more in the gift shps/restaurants *because* of this discount. We just save an additional $91 using our PIN than just our FL resident discount so we decided to book another character meal, so they are getting their money either way from us.

 

[Bride In The Attic]

My TA who called to ask about applying the code wants to call back and fess up as it were.
She said she told them I didn't have a pin at that time and they still applied the code. I already had the ressies just trying to get the discount applied. She's the one who told me that Disney is looking at all the code ressies.

I don't know what to do. I don't want to get her into any trouble as she is a Certified? Disney TA. I also don't want to loose the discount if I don't have too.

I don't know what to do.

Your TA did nothing wrong - just as those of us who told the CM that we didn't have a PIN did nothing wrong. I would just let it stand...we'll all find out soon enough if Disney is not going to honor it...

 

[CF'er]

Your TA did nothing wrong - just as those of us who told the CM that we didn't have a PIN did nothing wrong. I would just let it stand...we'll all find out soon enough if Disney is not going to honor it...

That's just what I wrote her and said. It's her reputation that may suffer though. I'll see what she replies.

K

 

[LglBlonde]

People - the 40% off is for the typically SLOWEST times of the entire year! They've booked 1000's of reservations now for these SLOW times. It doesn't seem to me it would make much financial sense because I'll go out on a limb and guess that many people will actually cancel and may or may not rebook another time of year. I know that the code is what pushed me into going ahead and making a reservation for 10 months out.

I'd think Disney would be more concerned about filling empty rooms than worried about who has a pin and who doesn't.

(for the record, apparently my DH had a pin!)

 

[lucincia]

When I booked my reservation over the phone, it showed up on the web site within 5 minutes. When I made modification ot the reservation, it showed up on the web site within 5 minutes. I just paid off the balance of the vacation package, and it showed up on the web site within 5 minutes.

There is a central database that is tracking all this information - it's not like every travel agent and CM runs their own little MS Access application on their standalone desktop.

All they have to do is pull all the reservation where pincode = xyz and reservation's name, address and phone. Then do a dup check against the list from marketing of those people with PIN. Anyone who's not dup'ed out is a potential "suspect" that will require more digging into (i.e. slight mispelled name, address, etc). But, like everyone is saying, it's not rocket science.

Then again, I wouldn't be surprised it is rocket science to Disney considering how backward and bad its web site has been for last few years