just got my docs, very confused

[snoopy5386]

Ok so our Fed Ex package just came and I am finding myself very confused on several fronts. 1st, they spelled my name wrong on everything, I am assuming that now I will have to wait for them to send the correct docs out again? 2nd, it says everything needs to be done within 7 days, well, we are leaving for vacation tomorrow morning, so obviously that isn't going to happen, is this a big deal or not? 3rd and most importantly I am confused on how much they are charging me....We are buying 100 pts at AKV. We are paying cash. We put $500 down plus paid closing costs of $191, so we have paid $691 so far. The price per point is $104, so $10400 total plus $191 closing costs or $10591 of which we have paid $691 so our outstanding balance is $9900. We are supposed to be getting an $8 per point or $800 discount, so our total should be reduced to $9100. The docs mention something about an $800 gift card that will be applied to our balance, but at the same time they are asking us to send them a check for $9900, not $9100. What is up with that??
And finally I did call QA to get all these answers, but had to leave a message and they haven't called back yet...
Help!

 

[Cricket2]

Ok so our Fed Ex package just came and I am finding myself very confused on several fronts. 1st, they spelled my name wrong on everything, I am assuming that now I will have to wait for them to send the correct docs out again? 2nd, it says everything needs to be done within 7 days, well, we are leaving for vacation tomorrow morning, so obviously that isn't going to happen, is this a big deal or not? 3rd and most importantly I am confused on how much they are charging me....We are buying 100 pts at AKV. We are paying cash. We put $500 down plus paid closing costs of $191, so we have paid $691 so far. The price per point is $104, so $10400 total plus $191 closing costs or $10591 of which we have paid $691 so our outstanding balance is $9900. We are supposed to be getting an $8 per point or $800 discount, so our total should be reduced to $9100. The docs mention something about an $800 gift card that will be applied to our balance, but at the same time they are asking us to send them a check for $9900, not $9100. What is up with that??
And finally I did call QA to get all these answers, but had to leave a message and they haven't called back yet...
Help!

I'm assuming you will have to wait for new paperwork, but i don't know for sure on that one.

7 days is just a tactic they use, I think you have 30 to get everything to them or it becomes invalid, but someone can tell you for sure how many days it is exactly. We just took 19 days to get it all filled out.

It does not reflect the "gift card" so you have to adjust everything for that. It comes out afterwards. You may even get a bill that says you have an amount due in a few days. It's a mistake and i guess a lot of people got them in error.

 

[drusba]

You need to get hold of your guide. Do not sign anything; it is in your own interest not to do so so you don't have to pay for a new deed and another closing after closing this one just to get the deed redone. The name error should be corrected before anything else happens and that means they need to resend the package. The 7 day return is probably not written in stone but simply means they can withdraw the deal if you do not return within seven days (which they won't do unless they change the ongoing deals that are being offered, such as raise all purchase prices). However, since you need the correction, they will simply send a new package and begin the 7 days anew.

If you are going on vacation, you might want to tell them to send the new package late enough so it does not arrive until you return.

As to $800 issue, I do not know how the "gift card" discount is supposed to work, but it sounds foolish to me that if they are going to apply it to purchase price, that it should not be deducted from what you owe. Call and get it clarified.

 

[tecodis]

You need to get hold of your guide. Do not sign anything; it is in your own interest not to do so so you don't have to pay for a new deed and another closing after closing this one just to get the deed redone. The name error should be corrected before anything else happens and that means they need to resend the package. The 7 day return is probably not written in stone but simply means they can withdraw the deal if you do not return within seven days (which they won't do unless they change the ongoing deals that are being offered, such as raise all purchase prices). However, since you need the correction, they will simply send a new package and begin the 7 days anew.

If you are going on vacation, you might want to tell them to send the new package late enough so it does not arrive until you return.

As to $800 issue, I do not know how the "gift card" discount is supposed to work, but it sounds foolish to me that if they are going to apply it to purchase price, that it should not be deducted from what you owe. Call and get it clarified.

For my "gift card", the documents indicated that I owed a final balance that did not take into account my $1280 "gift card" incentive. I paid the full 10% deposit so my $1280 was suppose to be deducted from my balance due.

I contacted my guide about this and she stated many people are confused with that. She also said that their document prep team was working on simplifying that particular items.

That said, the QAM that was overseeing my contract contacted me that the $1280 indeed was to be deducted from my balance due. He gave me the new amount and that is what I paid. I didn't get any revised paperwork so it must have all worked out.

Balance due: You have 30 days to pay the full balance. I also didn't understand why they wanted the documents returned in 7 days. I was on a business trip when my documents came so I didn't make the 7 day deadline. It also stated that I should call them within 48 hours or so, which I did not. None of that made any difference as it all worked out on my time-line. I suspect the 30 days is the absolute final deadline and the 7 days is just a desired deadline for the docs. Bottom line is it will just delay your official closing date.

 

[Moeluv4u7]

Our paperwork was just resent to us due to our house number on our address being wrong - It did confuse me because our guide repated my address to me throughout our 2 hr convo approx 15 times and again before we hung up he verified that he had everything correct- When the fed-ex guy called to say he was in my neighborhood and that the house # didn't exist (thank-goodness, I could just imagine it actually being delivered to a wrong house # & us not knowing) - I called QA- they said they needed to resend paperwork right away- They did! We are still getting things together to sign since I am only off on Sundays and we received the paperwork back Wednesday... It states w/in 7 days in order to prevent closing from taking any longer thn necessary- I have not seen anything about 30 days all contracts are void.. - We plan to sit down Sunday and sign everything w/ QA but my Guide also told us to call him back so he can help us w/ our first ressie for next year- He is off on Sunday and Monday so I am going to have to call him from work- We will definitely get all this worked out- I mean I took the time to call and research and chk out these boards in the wee hours of night when I should have been asleep so I am sure we will get things done in a "timely" manner- & Yes the balance due thing is not to alarm you- they take that out afterwards (after you have signed and sent in paperwork) There is no balance due other than what actual subtotal is after all discounts, closings, dp's, etc- My Guide told us up front that the paperwork would say that and it was not a cause for alarm- the office that applies the gift card discount is different from the business office that prepares paperwork- So I am confident that we are okay- I hate the fact that our address was wrong though- & I spoke to our Guide and he still had it correct in his system-
Well, we are excited and I can't wait to announce our new beginning as a DVC member!!
Good Luck w/ yours- we may be neighbors very soon!