excerpt--from "other" complaints about the Brazilian Tour Groups.
http://jimhillmedia.com/Guest_Writers/b/cast_member_corner/archive/2004/04/27/1182.aspx
"WHA...WHERE?" "In the middle of HISTA!" "You mean..." "Yeah!" "Right in the middle of the theater?" "Yup!" "He just..." "I know!" "Dude, SICK!"
Had you been a fly on the wall of my Chatham Square apartment one day in the summer of 2002, that exchange is one you probably would have heard between myself and my roommate Mike. Who -- at the time -- was working EPCOT Fastpass, prior to its integration into the attractions rotations at appropriate locations.
(Oh. By the way, the excised beginning sentence -- said by Mike -- was "Dude, some Brazilian dropped trou and took a EXPLETIVE DELETED in the middle of HISTA today!")
To former CMs of the WDW resort -- and employees of Orlando attractions in general -- situations like this are common. The Brazilian tour groups are an infamous and inescapable part of the Disney Cast Member Experience. And anyone who manages to survive the yearly onslaught of these characters deserves a medal, in my opinion.
These individuals have been known to...
Expose themselves in public
Publicly urinate and defecate at attractions
Grope female guests and cast members
Harass costumed characters
Force guests to join conga lines
Attempt to join afternoon parades
And then, there was the FREAKY stuff.
The "Honey, I Shrunk the Audience" incident ended up not being the last confrontation poor Mike had with these characters. One night we went a-clubbin at Pleasure Island on a particularly busy week for the South American Tour Industry. The dance floor was packed at our usually sacred fortress, the Rock & Roll Beach club, where "KABANG", at the time, was the house band. Still, we kept to ourselves until the band cleared the stage and the obnoxiously unusual techno-salsa was turned off (that stuff was even making the poor DJ ill).
After a night of partying, we decided to head to Denny's for an early breakfast. When lo and behold, Mike discovered his wallet missing...said wallet contained his Cast Member ID, his Chatham Square ID, his bank card, drivers' license, insurance cards...in short, most of his most important information. Mike reported the wallet lost, believing it to be nothing more than a tragic accident of neglect. He applied for a new ID at work a few days later.
2 days later, the manager of Denny's called Chatham to let them know he had found his wallet. It was found in a trash can outside the restaurant. Mike picked it up and found everything surprisingly intact. Everything, of course, except for...HIS CAST MEMBER ID.
Now, for those who have never seen a cast member ID, let me explain it. The ID contains 3 methods of transmitting computer data: a magnetic strip on the back for the park turnstiles and fastpass machines, a barcode for checking out our costumes, and a prismatic foil strip for the timeclocks. So, without this card, Mike could not get into the park...nay, he wouldn't even be able to get backstage without a call being placed to his manager.
Few realize exactly how expansive the WDW computer system is. Every time you use a cast member ID, park ticket, or room key, that computer knows exactly where you are and what you are doing. So when Mike went in to EPCOT central to get manually clocked in, he was understandably distressed when the central CM stated "Hmm, this is interesting...apparently you're over at Magic Kingdom right now." They cancelled the ID, and sure enough, it was used again the following morning at Disney-MGM. The culprit, having been greeted with a locked turnstile and a big red "X", was asked to produce a photo ID by security. He could not, and was summarily detained...
...ALONG WITH THE REST OF HIS BRAZILIAN TOUR GROUP. That's right...Mike had been pickpocketed by one of those Brazilians at Pleasure Island, who then ditched the wallet, retaining the ID.
My friend Brian worked an internship with the Sound & Lighting techs for BRITISH INVASION in the UK pavilion at Epcot. One day he was doing a check with his co-CMs when he heard a commotion. Pooh and Eeyore had walked out, being the pavillion's signature characters, and had immediately been confronted by a group of Brazilians. In the time it took for Pooh's handler to run inside a shop and call for security, the group managed to take down a queue rope from the quick-service line and lash Pooh Bear to the sole lamppost in the area. This was the OLD Pooh costume too, mind you.
Quite frankly, I don't understand how Disney allows this stuff to continue. Year after year, summer after summer, overworked and underpaid CMs have to deal with an onslaught of rude, snobbish, invaders from south of the equator.
Do I blame the nation of Brazil? Of course not. I -- in no way -- believe that these ********* are in any way representative of a, from all accounts, beautiful and fun-loving nation (and the girls...hubba hubba!). What *I* have heard is that most of these tourists are from the upper class of Brazilian society, who are used to getting away with anything they choose in their own country.
This problem does not ONLY extend to Brazilians, however...I point to the case of the Saudi princess who nearly beat one of her maids to death at the Dolphin hotel while cast members as well as off-duty members of the Orange County Sheriff's Department did little to intervene...some Disney cast members were even under the impression that the princess had diplomatic immunity.
Conversely, I personally dealt with tourists from European countries, Asia, and Canada who were absolutely wonderful. It seems though that these South American groups are an anomaly, then. Is it something in the hemispherical location? Some mysterious toxin in the food of the wealthy that makes them go nuts at central Florida theme parks? Who knows? But soon, very soon, Disney is going to have to start taking a zero-tolerance stand on this sort of behavior, or one of their CMs is likely to go all "Clerks."