Just Back - ***TOUR GROUP RANT!!**

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We just got back. I too have been to Disney in July many times. I have had to deal with huge crowds and Tour groups before. They have gotten worse every time we have gone in July. I used to agree with what Tiger 926 said earlier about not having a great deal of trouble out of these groups. They did not seem to be extremely rude in the past. The only noticeable thing was the chanting and that never bothered me. We generally were able to steer around them and miss them. Fast passes were not affected.

Something has changed here. This trip there were no less than 11 different and VERY large tour groups. All but one was from Brazil. They rendered fast pass virtually useless to most other guests. They broke in line but there was an epidemic of that by all types of guests this trip. They were EXTREMELY rude and arrogant. One nearly assaulted my daughter to get to a counter to view a ride picture. The CM present at the counter attempted to get this girl to wait in line. The girl simply refused by continuing to push all others out of her way and stuck a $10 bill out in the CM's face while leaning over the counter. The CM just waited on her first simply to get her out of the way. Two boys with the same group laid down in the store of Space Mountain blocking anyone else from getting to items on the shelf. They fell asleep on the floor. The CM's did nothing. The tour group leaders came in and out and saw them. They did nothing. Many other group members just plopped down wherever they felt like it blocking off doorways and shelves. I saw a tour groups leader with two huge stacks of tickets running fast passes for group members for Space Mountain. The fast pass times went WAYYYY quick. Again I have seen tour groups before but this was out of control. These incidents were only a few examples of the horrible behavior and troubles in dealing with these groups. We will not be going back to WDW in July as a result of this.

Sorry you experienced this. That is very problematic and unsafe. I'm wondering why supervisors weren't there or called in? Guests on the floor, is against the fire safety rules, so that's a major problem in and of itself.

Not sure what the heck was going on, but as I also mentioned, if Disney is dropping the ball in reacting or putting proper safety procedures in place for large groups, then I have to imagine their lawyers can't be too happy about that at all.

Tiger
 
Sorry you experienced this. That is very problematic and unsafe. I'm wondering why supervisors weren't there or called in? Guests on the floor, is against the fire safety rules, so that's a major problem in and of itself.

Not sure what the heck was going on, but as I also mentioned, if Disney is dropping the ball in reacting or putting proper safety procedures in place for large groups, then I have to imagine their lawyers can't be too happy about that at all.

Tiger

It happens ALL the time...now do you understand the outrage ? This same thing was at EPCOT this summer too
 
ok I'll bite ....what did you google?

female arrested... I think...:rotfl: I just did it now & cannot even find her...:confused3 there were some raunchy ones that I didn't want to use..
there was one of a guy with an officer (why, don't know when I googled female) but when I put it in the link area it wouldn't print the pic, an x came up.. so I went with Palin..not meaning for her, but just a female being arrested...
 
It happens ALL the time...now do you understand the outrage ? This same thing was at EPCOT this summer too

We do understand the outrage, but what we are saying is that this behavior is not exclusive to Brazilian Tour groups and that no one should ever resort to any type of physical contact to stop a line jumper... do you see what we are saying? I know it happens, I have seen it.. but I have seen it from others too, not just Brazilians.. have you never seen an American doing that?
 

Nope, never said wrong at all. I have said a million times, that if indeed people have been physically accosted or abused, then that is wrong, and needed to be taken up with Disney at that moment. I have said a million times, that not 'all' Brazilan tour groups are horrible and awful. I have also said a million times how just because I haven't experienced any physical altercations, it doesn't mean they haven't happened.

How can I speak for you if I have never interacted with you? If you say you were injured by a Braziliain teen for instance, then that's a problem. I don't generalize at all - I deal with the situations at hand. In my multiple July experiences, neither I, my hubby nor kids have had any problems at all with physical safety. Does it mean I won't in the future? Don't know about that, as my crystal ball isn't working tonight. LOL!

I am not speaking for anyone else but myself - I have been in the thick of the tour groups and not had any problems at all. I also mentioned that I was in the parks from July 1 - 12th, and there weren't many tour groups at all in attendance. A few CMs even commented that it was a bit quieter, based on this thread though, it seems as if they arrived the day we left for Vero, or the next day. So, in fairness to the rest of you who just returned, we didn't have that many tour groups to deal with. Saw way more family reunions/Grand Gatherings the 2 weeks we were there.

That doesn't mean that I am speaking for all July goers, but remember, all of you July goers don't speak for me either.:thumbsup2

Tiger :)

I'm sorry for being too general and over-the-top on that statement. I am letting my frustrations get the better of me so time for me to find something else to do :)

What I meant was you have given some great advice and done very well in relating your personal experiences. My problem (and perhaps its just my problem) is that you seem so dismissive about a lot of other people's experiences:

Honestly, people are so hot and bothered on here about the tour groups, that they go looking for problems.

Tiger

:the perception of problems

Tiger

- When you spend all of your time expecting rude behaviour, and looking out for it, that is exactly what you are going to get.


Tiger

I find it funny when people who have gone 1x to WDW for a total of a few days or a week, have declared the Brazilian tour groups to be the worst thing ever to hit WDW. LOL!

Tiger
 
excerpt--from "other" complaints about the Brazilian Tour Groups.

http://jimhillmedia.com/Guest_Writers/b/cast_member_corner/archive/2004/04/27/1182.aspx


"WHA...WHERE?" "In the middle of HISTA!" "You mean..." "Yeah!" "Right in the middle of the theater?" "Yup!" "He just..." "I know!" "Dude, SICK!"

Had you been a fly on the wall of my Chatham Square apartment one day in the summer of 2002, that exchange is one you probably would have heard between myself and my roommate Mike. Who -- at the time -- was working EPCOT Fastpass, prior to its integration into the attractions rotations at appropriate locations.

(Oh. By the way, the excised beginning sentence -- said by Mike -- was "Dude, some Brazilian dropped trou and took a EXPLETIVE DELETED in the middle of HISTA today!")

To former CMs of the WDW resort -- and employees of Orlando attractions in general -- situations like this are common. The Brazilian tour groups are an infamous and inescapable part of the Disney Cast Member Experience. And anyone who manages to survive the yearly onslaught of these characters deserves a medal, in my opinion.

These individuals have been known to...

Expose themselves in public

Publicly urinate and defecate at attractions

Grope female guests and cast members

Harass costumed characters

Force guests to join conga lines

Attempt to join afternoon parades

And then, there was the FREAKY stuff.

The "Honey, I Shrunk the Audience" incident ended up not being the last confrontation poor Mike had with these characters. One night we went a-clubbin at Pleasure Island on a particularly busy week for the South American Tour Industry. The dance floor was packed at our usually sacred fortress, the Rock & Roll Beach club, where "KABANG", at the time, was the house band. Still, we kept to ourselves until the band cleared the stage and the obnoxiously unusual techno-salsa was turned off (that stuff was even making the poor DJ ill).

After a night of partying, we decided to head to Denny's for an early breakfast. When lo and behold, Mike discovered his wallet missing...said wallet contained his Cast Member ID, his Chatham Square ID, his bank card, drivers' license, insurance cards...in short, most of his most important information. Mike reported the wallet lost, believing it to be nothing more than a tragic accident of neglect. He applied for a new ID at work a few days later.

2 days later, the manager of Denny's called Chatham to let them know he had found his wallet. It was found in a trash can outside the restaurant. Mike picked it up and found everything surprisingly intact. Everything, of course, except for...HIS CAST MEMBER ID.

Now, for those who have never seen a cast member ID, let me explain it. The ID contains 3 methods of transmitting computer data: a magnetic strip on the back for the park turnstiles and fastpass machines, a barcode for checking out our costumes, and a prismatic foil strip for the timeclocks. So, without this card, Mike could not get into the park...nay, he wouldn't even be able to get backstage without a call being placed to his manager.

Few realize exactly how expansive the WDW computer system is. Every time you use a cast member ID, park ticket, or room key, that computer knows exactly where you are and what you are doing. So when Mike went in to EPCOT central to get manually clocked in, he was understandably distressed when the central CM stated "Hmm, this is interesting...apparently you're over at Magic Kingdom right now." They cancelled the ID, and sure enough, it was used again the following morning at Disney-MGM. The culprit, having been greeted with a locked turnstile and a big red "X", was asked to produce a photo ID by security. He could not, and was summarily detained...

...ALONG WITH THE REST OF HIS BRAZILIAN TOUR GROUP. That's right...Mike had been pickpocketed by one of those Brazilians at Pleasure Island, who then ditched the wallet, retaining the ID.

My friend Brian worked an internship with the Sound & Lighting techs for BRITISH INVASION in the UK pavilion at Epcot. One day he was doing a check with his co-CMs when he heard a commotion. Pooh and Eeyore had walked out, being the pavillion's signature characters, and had immediately been confronted by a group of Brazilians. In the time it took for Pooh's handler to run inside a shop and call for security, the group managed to take down a queue rope from the quick-service line and lash Pooh Bear to the sole lamppost in the area. This was the OLD Pooh costume too, mind you.

Quite frankly, I don't understand how Disney allows this stuff to continue. Year after year, summer after summer, overworked and underpaid CMs have to deal with an onslaught of rude, snobbish, invaders from south of the equator.

Do I blame the nation of Brazil? Of course not. I -- in no way -- believe that these ********* are in any way representative of a, from all accounts, beautiful and fun-loving nation (and the girls...hubba hubba!). What *I* have heard is that most of these tourists are from the upper class of Brazilian society, who are used to getting away with anything they choose in their own country.

This problem does not ONLY extend to Brazilians, however...I point to the case of the Saudi princess who nearly beat one of her maids to death at the Dolphin hotel while cast members as well as off-duty members of the Orange County Sheriff's Department did little to intervene...some Disney cast members were even under the impression that the princess had diplomatic immunity.

Conversely, I personally dealt with tourists from European countries, Asia, and Canada who were absolutely wonderful. It seems though that these South American groups are an anomaly, then. Is it something in the hemispherical location? Some mysterious toxin in the food of the wealthy that makes them go nuts at central Florida theme parks? Who knows? But soon, very soon, Disney is going to have to start taking a zero-tolerance stand on this sort of behavior, or one of their CMs is likely to go all "Clerks."
 
It happens ALL the time...now do you understand the outrage ? This same thing was at EPCOT this summer too

I have never seen it, nor been part of it, so I can't comment as a person who has actually been a victim of a physical altercation. Like I said, no matter what group, if they are causing safety issues, they must be addressed. Just because I don't agree with the stereotyping or hypocrisy shown on this thread about how to deal with the problematic behaviour, it doesn't mean I don't understand how you may all be upset about it.

But, the fact of the matter is, that Disney, as the host, must address it as it is happening on their property. Seriously, if people write some well written, non-prejudicial letters about how they are concerned with public safety, I'm pretty certain you'll get a response. Perhaps it will open up a dialogue about park safety issues and large group concerns?

Everyone's tolerance levels are different, but people on the floor is a fire safety hazard, and that must be addressed immediately, IMHO.

Tiger :)
 
We just got back. I too have been to Disney in July many times. I have had to deal with huge crowds and Tour groups before. They have gotten worse every time we have gone in July. I used to agree with what Tiger 926 said earlier about not having a great deal of trouble out of these groups. They did not seem to be extremely rude in the past. The only noticeable thing was the chanting and that never bothered me. We generally were able to steer around them and miss them. Fast passes were not affected.

Something has changed here. This trip there were no less than 11 different and VERY large tour groups. All but one was from Brazil. They rendered fast pass virtually useless to most other guests. They broke in line but there was an epidemic of that by all types of guests this trip. They were EXTREMELY rude and arrogant. One nearly assaulted my daughter to get to a counter to view a ride picture. The CM present at the counter attempted to get this girl to wait in line. The girl simply refused by continuing to push all others out of her way and stuck a $10 bill out in the CM's face while leaning over the counter. The CM just waited on her first simply to get her out of the way. Two boys with the same group laid down in the store of Space Mountain blocking anyone else from getting to items on the shelf. They fell asleep on the floor. The CM's did nothing. The tour group leaders came in and out and saw them. They did nothing. Many other group members just plopped down wherever they felt like it blocking off doorways and shelves. I saw a tour groups leader with two huge stacks of tickets running fast passes for group members for Space Mountain. The fast pass times went WAYYYY quick. Again I have seen tour groups before but this was out of control. These incidents were only a few examples of the horrible behavior and troubles in dealing with these groups. We will not be going back to WDW in July as a result of this.
....and this is a Kodak moment.. A picture should have been taken of these teens all over the floor and taken asap to guest services.. They may have been able to send security our some back up help out for the CM's there. I am sure the group would have been found at some point. You cannot miss them.. that is the plus about them wearing the same shirts. You can direct Guest Services to the proper group.. not just state a Brazilian Tour Group..
 
I have never seen it, nor been part of it, so I can't comment as a person who has actually been a victim of a physical altercation. Like I said, no matter what group, if they are causing safety issues, they must be addressed. Just because I don't agree with the stereotyping or hypocrisy shown on this thread about how to deal with the problematic behaviour, it doesn't mean I don't understand how you may all be upset about it.

But, the fact of the matter is, that Disney, as the host, must address it as it is happening on their property. Seriously, if people write some well written, non-prejudicial letters about how they are concerned with public safety, I'm pretty certain you'll get a response. Perhaps it will open up a dialogue about park safety issues and large group concerns?

Everyone's tolerance levels are different, but people on the floor is a fire safety hazard, and that must be addressed immediately, IMHO.

Tiger :)

....and this is a Kodak moment.. A picture should have been taken of these teens all over the floor and taken asap to guest services.. They may have been able to send security our some back up help out for the CM's there. I am sure the group would have been found at some point. You cannot miss them.. that is the plus about them wearing the same shirts. You can direct Guest Services to the proper group.. not just state a Brazilian Tour Group..

CMs are outnumbered and overwhelmed If I worked for WDW as security that would be one thing but as a guest its not my job I protect my space nothing more..no not in a violent way and can't see how it was interpreted that way

AMickeyfan you asked if I saw no other groups do this no I haven't..none
AP holder for decades and 1000s of trips no never
 
It seems though that these South American groups are an anomaly, then. Is it something in the hemispherical location? Some mysterious toxin in the food of the wealthy that makes them go nuts at central Florida theme parks? Who knows?

And statement like that is exactly why this thread is so long.
 
I'm sorry for being too general and over-the-top on that statement. I am letting my frustrations get the better of me so time for me to find something else to do :)

What I meant was you have given some great advice and done very well in relating your personal experiences. My problem (and perhaps its just my problem) is that you seem so dismissive about a lot of other people's experiences:

No worries at all. I'm sorry if I haven't properly explained my stance on personal safety. If any guest is hurt, that is a problem. People lying on the floor, is a problem. How would I have handled it? Take a photo and march that over to Guest Services and demand to speak to a supervisor, ASAP! I have honestly never seen it that bad though. Doesn't mean it hasn't happened, but as someone who firmly believes that I can't discuss something in a personal manner unless I've been witness to it, I am approaching this a bit differently.

I am being dismissive about the chanting, people getting hot and bothered about the teens wearing the same shirts or holding up flags. None of that is a problem at all. Those are just tolerance levels, and learning to accept other cultures, plain and simple. It's a problem for some on here, as I firmly believe that anything these Brazilian groups do will be considered wrong or horrible.

Like I said, I've been right in the thick of the Brazilian tour groups for 10 years straight. I'm also a highschool teacher, and I stay in DVC resorts, so there are no Brazilian tour groups there (I know some are saying they are problematic at hotels as well). As a highschool teacher, my tolerance level is very high - I teach at-risk kids, so I see crap all day long. For me, most, if not all of my experiences with the Brazilian tour groups have been fine. I am very sorry that others have not had the same experiences. But, I also firmly believe that if you are expecting trouble, you might get it.

There are tons of threads on here expecting trouble in July, so for newbies who have never been, don't you think that is exactly what they are going to get? It's a self-fulfilling prophecy. It's not meaning to trivialize or patronize those of you who have had bad experiences, but to remind people, that if you are going in expecting them to be the worst, than that is most likely what you are going to get. We never knew about the Braziliain tour groups for our 1st trip 10 years ago, and they were very deep! We went the opposite way, to avoid long waits in line, and we were good to go!

Perhaps the situation has gotten worse, of this I can't speak, as my experience 2 weeks ago, was a very quiet July. The quietest we have ever seen it - we walked on rides and attractions for 2 weeks straight, so no crowd problems at all. Tour groups were in low attendance. The largest group we saw, was maybe 20 kids at one time at MK. Only saw 1 group at Epcot, 1 group at AK, and no groups at DHS, the last few days we were there.

Tiger :)
 
CMs are outnumbered and overwhelmed If I worked for WDW as security that would be one thing but as a guest its not my job I protect my space nothing more..no not in a violent way and can't see how it was interpreted that way

Agree but if Disney would get them out of park just couple of times, tour guides would do better job next time.
 
We get it. You have said over and over and over that anyone who thinks the Brazilian tour groups can be a problem are wrong. Based on your infinite experience you are qualified to speak for all in every July situation. We have established your incredible tolerance and omniscence. :worship:
**

LOL! :thumbsup2
 
I read often but post very little and this is exactly why. If someone disagrees with you, you get flamed. It's insane. So OhioDisneyDad defends his rights - good for him. But he doesn't deserve to be bullied by others here. Good Lord, you're engaging in the same behavior you are condemning him for. If I'm pushed by a minor in a tour group and I defend myself the minor could be charged with assault for initiating the action. In an altercation between a minor and an adult, the minor isn't always the victim. Some make it sound like this "big ugly American" is knocking out little kids at the Magic Kingdom. I'm 5'3" and have seen the minors in some of these tour groups and they are much bigger than I am, not to mention my 8 and 10 year old boys.

And I went to Disney once in July and, yes, I had a horrible encounter at Pop with these groups. Long story short, the manager said in no uncertain terms that if she received another complaint from guests, the entire group would be thrown off property. They had to be confronted in order for the issues to stop.

Also, no where in this country are you guilty until proven innocent. It's the prosecutors job to prove guilty with evidence. My 8 yr old son was assaulted by a 40 year old neighbor (no small guy). We called the police but they basically said it wasn't worth it to pursue; it would be a hassel and the charges would probably be knocked down to disorderly conduct and the defendant would get a small fine. We could have went the civil court route, but the attorney fees would have been more than the award; would drag on forever; and collecting any money if a verdict in our favor was reached would probably be next to impossible. So OhioDIsneyDad going to jail and becoming penniless for defending his rights is a bit ridiculous and no where close to the truth.

The next time I'm about to enter a major attraction and 50 members of a tour group wearing neon green shirts are about to push in front of myself and my kids, I hope OhioDisneyDad or someone just like him is nearby.

Ready to be flamed....it's what some of you do best.
 
I hardly post on disboards. I mainly get on hear to find information for my July 2011 trip. That is why I came to this thread. Instead of finding information about a subject that could effect my upcomming trip next year I find the rants from posters that are supposed to be adults but acting like children.

Most of this "bullying" is occurring from those arguing with Ohiodad. I might not agree with his methods but most of the time people spout off their feelings and don't mean them. Therefore, I take alot for face value. I have sat and read through 20 pages of bullying done by a few. Some have even resorted to being the grammar police insulting how Ohiodad used words. 'Im not saying he is without fault, but the way "some" have responded to his post is insulting to his intellengence and that is wrong. And then Ive seen ugly name calling.

I chose disboards because it seemed to be a friendly site. Instead I find children bullying and fighting with eachother. You know who you are and I am reporting abuse to the administators. I may not post as much as some of you but that does not make what your doing right. If this is what I have to look forward to for the next year I'm through with this site and I will let the administrators know that.

I will say there have been a few that have been tactful on here stating their opinions. I hope disboards investigates these thread soon. THIS IS CALLED CYBERBULLYING PEOPLE. STOP NOW.
 
I read often but post very little and this is exactly why. If someone disagrees with you, you get flamed. It's insane. So OhioDisneyDad defends his rights - good for him. But he doesn't deserve to be bullied by others here. Good Lord, you're engaging in the same behavior you are condemning him for. If I'm pushed by a minor in a tour group and I defend myself the minor could be charged with assault for initiating the action. In an altercation between a minor and an adult, the minor isn't always the victim. Some make it sound like this "big ugly American" is knocking out little kids at the Magic Kingdom. I'm 5'3" and have seen the minors in some of these tour groups and they are much bigger than I am, not to mention my 8 and 10 year old boys.

And I went to Disney once in July and, yes, I had a horrible encounter at Pop with these groups. Long story short, the manager said in no uncertain terms that if she received another complaint from guests, the entire group would be thrown off property. They had to be confronted in order for the issues to stop.

Also, no where in this country are you guilty until proven innocent. It's the prosecutors job to prove guilty with evidence. My 8 yr old son was assaulted by a 40 year old neighbor (no small guy). We called the police but they basically said it wasn't worth it to pursue; it would be a hassel and the charges would probably be knocked down to disorderly conduct and the defendant would get a small fine. We could have went the civil court route, but the attorney fees would have been more than the award; would drag on forever; and collecting any money if a verdict in our favor was reached would probably be next to impossible. So OhioDIsneyDad going to jail and becoming penniless for defending his rights is a bit ridiculous and no where close to the truth.

The next time I'm about to enter a major attraction and 50 members of a tour group wearing neon green shirts are about to push in front of myself and my kids, I hope OhioDisneyDad or someone just like him is nearby.

Ready to be flamed....it's what some of you do best.

HI! Welcome to the DIS! Great post! Hope to see your comments/thoughts more often.

Have a Magical Day! B:wizard:
 
CMs are outnumbered and overwhelmed If I worked for WDW as security that would be one thing but as a guest its not my job I protect my space nothing more..no not in a violent way and can't see how it was interpreted that way

AMickeyfan you asked if I saw no other groups do this no I haven't..none
AP holder for decades and 1000s of trips no never

If they were in your way, then you have every right to go to guest services. No, not your job, but you cannot complain about it if you aren't willing to do something constructive about it either ( I don't just mean you, but to all in general). That is why they do what they do, no matter who the group is. If someone had contacted guest services about this, something may have been done. Instead, no one does and people complain that nothing is done. CM's may actually appreciate the help from other guest by going to guest relations.
As far as seeing other guests, have you been there for Pop Warner? The groups may not be as big, but they can be just as annoying.
On the interpretation of violence, some wording that others have used do mean physical confrontation. Using comments such as shut the ****up may not be violent but not appropriate behavior to use either.
 
If they were in your way, then you have every right to go to guest services. No, not your job, but you cannot complain about it if you aren't willing to do something constructive about it either ( I don't just mean you, but to all in general). That is why they do what they do, no matter who the group is. If someone had contacted guest services about this, something may have been done. Instead, no one does and people complain that nothing is done. CM's may actually appreciate the help from other guest by going to guest relations.
As far as seeing other guests, have you been there for Pop Warner? The groups may not be as big, but they can be just as annoying.
On the interpretation of violence, some wording that others have used do mean physical confrontation. Using comments such as shut the ****up may not be violent but not appropriate behavior to use either.


You'll be here in 5 days want to meet for a peaceful drink :)
 
No one is bullying anyone here. By stating that someone can be arrested, it is the truth. Yes, teens may cause problems, but it is against the law for an adult to lay a hand on them. While I agree, some minors may start it, but the law will also pursue the adult and that isn't worth it to anyone. My picture was not geared to ohiodad, had it been, I would have quoted him directly as I did in other posts.
Yes, it is true, when one has a different opinion they get flamed, regardless of the opinion. There were certain words that were used which lead me to think violence. so report any posts that you feel are bulling, a mod can read thru all of it and see there is not cyber bulling. I don't think anyone was doing that. There were no threats made to anyone. On that, I do think this thread will be closed.. as maybe it should since there will never be an agreement other than that Disney has its share of problems... and they as a company seem to be doing nothing about it.. :goodvibes
 
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