Bartleby1-- I can't help but wonder if you were put in rooms not intended to be in use, after you had to fight to get connecting rooms. It sounds like you got a room that was in need of some major cleaning, and maybe they finally gave them to you just to appease your request for connecting rooms. Not that that excuses the shoddy maid service the rest of the week, but if you had to argue for those rooms, maybe there was a reason the did not want to give them to you to start with.![]()
Remember that connecting rooms are just a request, as is room location. Even with someone having a bad leg, location is not guaranteed. I know, my mom has bad knees, and even if I request a location close to the front, sometimes we end up in the boonies. You have to remember that it is only a request.
I suppose it is possible that those rooms were not intended to be in use, but the carpets had to be that filthy the last time they used those rooms no matter when it was. This was ground in dirt from not being cleaned in a very long time. It could not have been in acceptable shape no matter when they were used last. And worn towels, almost to the point of holes? That too has nothing to do with our room. Paint peeling and cobwebs on the OUTSIDE of the door is visible to anyone who walks by, not just those people staying in the room. Our housekeeper not making one of our beds again is not room specific. No coffee being left, again not room specific. Oh, our room also had not a single hanger. Apparently in 12 nights, housekeeping didn't notice. No dusting went on in the 12 nights we were there. This leads me to believe that this housekeeper just doesn't dust, or not very often that's for sure. I know I have to dust my house at least once in 12 days!
So, maybe the inital dust could be blamed on the room being taken out of inventory, but the fact that it remained through our entire stay has nothing to do with that.
We do realize that connecting rooms are not a guarantee, and neither is location which is why we didn't complain about the condition of the room like we probably should have. We chose to suck it up in order to keep the location to make things easier on my mom. We chose to place her handicap before the cleanliness of our room, but I don't feel we should have had to make that choice at all. And since it took them an hour to check us in, they could have had someone dust both rooms 10 times during that hour! I really don't see any excuse for the condition of the room inside or out.
Someone else posted on another board that they went to check into POR on 8/17 and were told by the front desk that housekeeping had decided not to clean some of the rooms and they wanted to switch them to another moderate. After some arguing, they upgraded them to Grand Floridian. Great upgrade but again, it was blamed on housekeeping which I wouldn't doubt after my experience.
I'm leaning more toward bad housekeeping as the problem. I'm sure there are many terrific housekeepers, but they aren't weeding out the bad ones.