just back, POR review

Bartleby1-- I can't help but wonder if you were put in rooms not intended to be in use, after you had to fight to get connecting rooms. It sounds like you got a room that was in need of some major cleaning, and maybe they finally gave them to you just to appease your request for connecting rooms. Not that that excuses the shoddy maid service the rest of the week, but if you had to argue for those rooms, maybe there was a reason the did not want to give them to you to start with. :confused3

Remember that connecting rooms are just a request, as is room location. Even with someone having a bad leg, location is not guaranteed. I know, my mom has bad knees, and even if I request a location close to the front, sometimes we end up in the boonies. You have to remember that it is only a request.

I suppose it is possible that those rooms were not intended to be in use, but the carpets had to be that filthy the last time they used those rooms no matter when it was. This was ground in dirt from not being cleaned in a very long time. It could not have been in acceptable shape no matter when they were used last. And worn towels, almost to the point of holes? That too has nothing to do with our room. Paint peeling and cobwebs on the OUTSIDE of the door is visible to anyone who walks by, not just those people staying in the room. Our housekeeper not making one of our beds again is not room specific. No coffee being left, again not room specific. Oh, our room also had not a single hanger. Apparently in 12 nights, housekeeping didn't notice. No dusting went on in the 12 nights we were there. This leads me to believe that this housekeeper just doesn't dust, or not very often that's for sure. I know I have to dust my house at least once in 12 days!

So, maybe the inital dust could be blamed on the room being taken out of inventory, but the fact that it remained through our entire stay has nothing to do with that.

We do realize that connecting rooms are not a guarantee, and neither is location which is why we didn't complain about the condition of the room like we probably should have. We chose to suck it up in order to keep the location to make things easier on my mom. We chose to place her handicap before the cleanliness of our room, but I don't feel we should have had to make that choice at all. And since it took them an hour to check us in, they could have had someone dust both rooms 10 times during that hour! I really don't see any excuse for the condition of the room inside or out.

Someone else posted on another board that they went to check into POR on 8/17 and were told by the front desk that housekeeping had decided not to clean some of the rooms and they wanted to switch them to another moderate. After some arguing, they upgraded them to Grand Floridian. Great upgrade but again, it was blamed on housekeeping which I wouldn't doubt after my experience.

I'm leaning more toward bad housekeeping as the problem. I'm sure there are many terrific housekeepers, but they aren't weeding out the bad ones.
 
So, maybe the inital dust could be blamed on the room being taken out of inventory, but the fact that it remained through our entire stay has nothing to do with that.

We do realize that connecting rooms are not a guarantee, and neither is location which is why we didn't complain about the condition of the room like we probably should have. We chose to suck it up in order to keep the location to make things easier on my mom. We chose to place her handicap before the cleanliness of our room, but I don't feel we should have had to make that choice at all. And since it took them an hour to check us in, they could have had someone dust both rooms 10 times during that hour! I really don't see any excuse for the condition of the room inside or out.

I'm leaning more toward bad housekeeping as the problem. I'm sure there are many terrific housekeepers, but they aren't weeding out the bad ones.

If you would reread my post, I did state that there was no excuse for the shoddy maid service the rest of the week.

I'm just saying that if you hadn't forced the issue of the connecting rooms, you most likely would have gotten nicer rooms. They didn't want to give you the connecting rooms for a reason, probably because they knew of the condition they were in. And it would have taken housekeeping more than an hour to give it the deep cleaning it needed according to your description of the room. While I'm sure you were disappointed when you checked in and didn't receive your requests, you might have been better off to accept what they were trying to give you in the first place, instead of complaining that your requests were not met. Again, there is no excuse for your room not to be cleaned once they knew you were in it. But by your own words you "fought" to be in those rooms. It is obvious why they didn't want you in them.
 
One thing I would say about resort transportation problems: In my experience, every resort has them, from Pop Century up to the Grand Floridian. I've stayed in most of the resorts multiple times and sometimes transportation is excellent and sometimes its not so good! I would never let myself get discouraged from a less than stellar transportation experience. It happens at all the Disney resorts from time to time.
 
Wow...I am getting really :scared1: now! We will be in POR in 8 days, and there are quit a few bad posts about it! I am just wondering if the other moderates also have a lot of complaints? This is really making me wish I booked somewhere else. :confused:
 

Fear not...or try not too:thumbsup2
A few years ago, the CBR was having a lot of negative posts about it. We were in the same boat as you, geez, should we switch???:confused3 Well, we stayed at the CBR, and it was great. Not 5 star hotel great, but nice, clean, buses ok, etc. I don't mean to diss the OP, or anyone for that matter, but I just think that we (me included) sometimes expect too much because it's Disney. It used to be that the towel animals, upgrades, etc. were 'extras'. We never, ever got any of that stuff till the one year we stayed at the WL. The only way I knew about it was because of the boards. So, now everyone expects all of that. Now, don't get me wrong, I would have a fit over a dirty room, etc. But I do think a lot of people have started to have unrealistic expectations. Yes, Disney is expensive. Yes, Disney's service has come down closer to the real world-unfortunatly I think it is a reflection of service in general, when was the last time a person in a service job looked you in the eye said thank you and counted your change back?? Anyway, just my two bits. I do think we all need to speak up when we have a problem, and to remember it is a business.
Gretchen
 
I would like to add my opinions here with the hope that all realize that it is an OPINION and I dont really want to start any debate....

As you will see below, we have stayed at POR several times. It is always going to be our favorite...HOWEVER,

The last 2 times we stayed there, June 06 and November 06, the resort was not as clean and upkept as we once knew it.

Since last November, we have stayed at CBR, POP and POLY. Our lasting impression of POR last Thanksgiving made our choice easier to switch to other resorts.

I would stay at POR before I stay at POP again...BUT I would stay at CBR before i would stay at POR and I would stay at POLY before I would stay at CBR...

The drift of the above comment is....YOU GET WHAT YOU PAY FOR.

We just got back from a WONDERFUL POLY trip. For this Thanksgiving we are booked at BWI.

This is the part that I dont want to get "flamed" about...BUT I think its the truth,

I would bet that 98% of the mousekeeping staff on Disney property DO NOT know how to read or speak English. They may know how to speak enough English to get by...BUT, they cant read.

I know this for a FACT...we always leave a tip with a note...IE, "please leave a extra pillow, extra coffee, extra towels, please vacuum" and so on.

They know how to take the tip....BUT they cant READ.

Now this has nothing to do with the overall cleanliness of the grounds, BUT I do think its a factor in the room cleanliness.

Just my "2 cents".

KG
 
I for one can't wait to stay at POR in October, I haven't been since it was Dixie Landings and the pictures on Brown Family Vacations bring back so many wonderfull memories.

I'd just like to add that 9/10 when someone is complaining about their room being horrible and unclean they never seem to have pictures of it. We live in the age of digital cameras, and you're on vacation so you have a camera with you 99% of the time. To me it seems as though if your room were really that bad you'd have photographic evidence to the effect. And don't get me wrong, some do, for example I saw a thread on here a while back where at BW (I believe) a room someone stayed in had 1000s of cigarette butts on their patio, dumped from the room above, that were never cleaned in their stay even after repeat complaints. Disney is great, but they too are not perfect. I'm not saying the OP is lying but what I am saying is that we need to take the bad with a grain of salt as the good reports (especially about POR) far out weigh the bad. If the OP had pictures I might be inclined to place a tad more merit in their complaints, and you better believe if I had something I thought could be a thumb under my bed the front desk would know about it immediately.
 
You have been in retail management all your life? So if you have a customer with concerns you do nothing?
yes they would have come and removed the "thumb" and cleaned the room that is what you are complaining about. I am sure they would have been sure to KEEP the room clean for the duration of your stay, so what is the same old same old?
As for the food court you don't make it clear what you did not like there, the offerings?

What is the point of posting about something you find fault with but didn't even try to do a thing about?
why does someone always try to start a fight? sorry im not biting.
 
Respectfully speaking, I subscribe to the idea that anyone who has issues and does not contact the management to seek resolution is not doing their part as a customer. If they dont know whats wrong - they wont know how to deal with it. Yes, it takes some time out of your schedule, but still.

QUOTE]

The thing is, the OP should not have had to take time out to complain. The room should have been clean and digit-free prior to the OP's check in. We see posts like this all over the place and the OP always seems to get the "blame" for Disney's spotty housecleaning services. It is as though Disney can do no wrong, but the OP is in the wrong for having expected a clean room. Crazy.

I've had the same lack of cleanliness experience at the Villas of The Wilderness Lodge. Checked in at 9:00pm, only to find INCHES of fuzz and dust in the corners of the rooms and an oozing cracked tile in the shower. This stuff was not the result of one day of poor housekeeping services - this was from several weeks (probably months) of neglect. Disney is obviously slacking in the housekeeping department.

OP - I'm sorry your room was so disappointing. You have every reason to expect a spotless room during your trip.
 
The room should have been clean and digit-free prior to the OP's check in.


:lmao: Do you not find your own statement (and the whole situation) just a tad rediculous though? If there was ANYTHING that could have been or could be mistaken for a finger under the bed I doubt anyone would have ignored it and continued to stay there. If you found what you thought to be a human thumb in your room would you just say "oh well, shoddy housekeeping, people lose fingers all the time can't believe they didn't catch that"?
 
QUOTE]

The thing is, the OP should not have had to take time out to complain. The room should have been clean and digit-free prior to the OP's check in.
[/QUOTE]

Yes, but they cannot fix a problem if you do not tell them you have one. Disney does not have a psychic staff. Maybe the room had a maid that was trying to cut corners. If no one complains, how can anyone do anything to remedy it? Everyone comes home and races to the Disboards to complain, yet so many state that they wouldn't complain when they were on vacation. When there was a chance that the problem could actually be fixed! Disney should just somehow "know" that they have a problem.

If the problem was not big enough to warrent a little of your time, then it must not have been that big a problem.
 
Respectfully speaking, I subscribe to the idea that anyone who has issues and does not contact the management to seek resolution is not doing their part as a customer. If they dont know whats wrong - they wont know how to deal with it. Yes, it takes some time out of your schedule, but still.

QUOTE]

The thing is, the OP should not have had to take time out to complain. The room should have been clean and digit-free prior to the OP's check in. We see posts like this all over the place and the OP always seems to get the "blame" for Disney's spotty housecleaning services. It is as though Disney can do no wrong, but the OP is in the wrong for having expected a clean room. Crazy.

I've had the same lack of cleanliness experience at the Villas of The Wilderness Lodge. Checked in at 9:00pm, only to find INCHES of fuzz and dust in the corners of the rooms and an oozing cracked tile in the shower. This stuff was not the result of one day of poor housekeeping services - this was from several weeks (probably months) of neglect. Disney is obviously slacking in the housekeeping department.

OP - I'm sorry your room was so disappointing. You have every reason to expect a spotless room during your trip.

Yeah, and no one should have to interrupt their dinner to complain about bad food, and they shouldn't have to drive all the way back to the store because the item was defective, and no ones trip should be delayed because the plane wasn't ready for departure. Things happen everywhere, but it's inconceivable to me that you would not contact someone regarding such an issue yet come on here and complain. Disney is not perfect, and no one should expect them to be, things happen but if you just let it go then that's on you. Pick up the phone, call the front desk and demand something be done about it. So eyeheartgoofy, I guess you've never lodged a single complaint to a business in your life, I have, at the right time and in the proper manner. Again this isn't giving Disney a free ride, but as the customer it is up to you to let them know something is wrong.
 
I don't know why everyone is attacking the OP for posting their opinion of the resort. Don't they have the right to post without being attacked because they didn't contact management?
 
It has been my experience to NEVER post anything on the Resorts board that is even remotely negative. You will get flamed!!
 
This sounds like a joke, a human thumb under the bed!
And you still were able to sleep there.
That's very hard to believe.
It must have not bothered you very badly.
Well maybe enough to wait and complain about it on
the Disboards. :rolleyes:
 
This sounds like a joke, a human thumb under the bed!
And you still were able to sleep there.
That's very hard to believe.
It must have not bothered you very badly.
Well maybe enough to wait and complain about it on
the Disboards. :rolleyes:
not biting.
 
Respectfully speaking, I subscribe to the idea that anyone who has issues and does not contact the management to seek resolution is not doing their part as a customer. If they dont know whats wrong - they wont know how to deal with it. Yes, it takes some time out of your schedule, but still.

QUOTE]

The thing is, the OP should not have had to take time out to complain. The room should have been clean and digit-free prior to the OP's check in. We see posts like this all over the place and the OP always seems to get the "blame" for Disney's spotty housecleaning services. It is as though Disney can do no wrong, but the OP is in the wrong for having expected a clean room. Crazy.

I've had the same lack of cleanliness experience at the Villas of The Wilderness Lodge. Checked in at 9:00pm, only to find INCHES of fuzz and dust in the corners of the rooms and an oozing cracked tile in the shower. This stuff was not the result of one day of poor housekeeping services - this was from several weeks (probably months) of neglect. Disney is obviously slacking in the housekeeping department.

OP - I'm sorry your room was so disappointing. You have every reason to expect a spotless room during your trip.
thank you.
 
also i said "looked like a thumb" a bit of humor, it turned out to be a piece of snack food. somehow it morphed into "a human thumb" on the post which does not suprise me. before this thing makes its way off of the first page of the Resorts Board it will have become a rotting corpse.
 
also i said "looked like a thumb" a bit of humor, it turned out to be a piece of snack food. somehow it morphed into "a human thumb" on the post which does not suprise me. before this thing makes its way off of the first page of the Resorts Board it will have become a rotting corpse.
:lmao: :lmao: :rotfl: :rotfl:
 
also i said "looked like a thumb" a bit of humor, it turned out to be a piece of snack food. somehow it morphed into "a human thumb" on the post which does not suprise me. before this thing makes its way off of the first page of the Resorts Board it will have become a rotting corpse.

That's why it's so hard to take this thread seriously
with all the humor. :happytv:
With Mousekeeping so bad that may be one way to
dispose of a rotting Corpse.
Mousekeeping will never find it. :rotfl:
 


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