Myself along with DH and DDs 4&6 stayed at the POly LV Conc from 8/15-18. (We sailed on the Wonder 18-22). This board has been an invaluable source of info and insight. Prior to our arrival, I requested first floor and if that was not available, third floor. I know these requests are not guaranteed to be fufilled. I also informed the staff that we were celebrating my hubby's 40th as well as my girls summer birthdays. That said....
We arrived via Tiffany Towncar and checked in at the outside desk. About 30minutes later, a cart came by to take us to Hawaii. The Bellman told us we would be checked into 2508. When I toldhim that I would like to talk to someone about the assignment, he said that his job was to put the luggage in the assigned room and that I would have to speak to someone afterwards. When we got to Hawaii, noone greeted us (as I expected they would after reading these boards). Rather, we went rather unnoticed to our room.
Room 2508 had an excellent view of the lagoon and castle. I was still, however, disappointed that I did not get what I requested so I went downstairs to speak to someone (and to check in). The woman I spoke to was empathetic and called someone to arrange a change. When alternatives seemed to be impractible, I asked about my biggest concern about a second floor assignment, that being, whether the windows/doors opened. The Conc. rep stated that she didn't know because she had "never been in those rooms". As it turned out, we stayed in 2508, (the sliding glass doors open) and we had an excellent view of the beach and castle. My expectation level of the service I expected at the conc. level, however, became questionable. (We never got the bead neaklaces either)
The Poly itself is wonderful. Although I prefer newer and different themed resorts (like the WL), the Poly is beautiful and the pool is spectacular.
The Conc. service, however, I thought was rather useless and not worthy of the additional cost. By way of example I cite:
The checkin process took so long, I felt we could have just as well gone thru the regular checkin and taken advantage of the beautiful and welcoming atmosphere of the Great Ceremonial Hall.
As stated above, the person I spoke with in the Conc. didn't know if the windows/doors opened on the second floor. The glass was also really smudged with handprints (from previous guests I guess). The phone and TV remote control did not work which suggested to me that noone really checked the room prior to our arrival. I will note that these problems were solved fairly quickly after notifying Conc.
The food offerrings were nicely presented, but, with the exception of the "main entree/offerring", the fare was exactly the same each day...the same fruit, cheese, veggie, blah, blah, blah. The cookies offered throughout the day were okay, but the selection never changed. We sampled the evening fare on 2 of the 3 nights we were there. The first night there were chicken wings. I could not bring myself to eat them because some still had feathers on them. I am not speaking of the fine hairlike ones that I can ignore, (even though my mother insists that they should be singed off over a stovetop flame). These were actual feathers which one would expect to be plucked off during the cleaning process. I am not extra picky when it comes to food, but there were enough to catch my attention.
Next point of aggravation...I told a client that I would send a final draft of a document we had been working on prior to my arrival to the Poly. I asked the Conc. staff if the resort had email capabilities. One person said no, that I would have to go to GF business/conference services. I asked where it was located and was told to call the GF.
Then another person said words to the effect "I think I saw some machine they put in the Ceremonial House next to the telephones...I might have been a computer". That person then said, "I was on my way over there so we can find out together, okay
On the way(just past the pool) however, the Conc CM was met with a very irrate guest who was staying in the Pres. Suite. She was livid about the treatment she received and the CM tuned into her completely and left me standing nearby looking stupid.
When I found the internet phone (there is one in the Ceremonial House next to the phones)they were not working
So, I walk back to Hawaii and the Conc. staff is present but there is a cord across the Conc. I asked if I could have a doc. faxed. They state that they are "closed".
We had ps to Cindy's on Sat. 8/17(I made them) I forgot that corfirmation code so I asked Conc. CM to print a copy (to get into the park). The comfirmation had the wrong day !
I could go on...... The Poly itself is great. The Conc. service is, well, very weak, and I could not recommend it to anyone. I am happy to ask any questions...
Overall, I found the Conc. CM to be useless. You had to wait long times to see them
We arrived via Tiffany Towncar and checked in at the outside desk. About 30minutes later, a cart came by to take us to Hawaii. The Bellman told us we would be checked into 2508. When I toldhim that I would like to talk to someone about the assignment, he said that his job was to put the luggage in the assigned room and that I would have to speak to someone afterwards. When we got to Hawaii, noone greeted us (as I expected they would after reading these boards). Rather, we went rather unnoticed to our room.
Room 2508 had an excellent view of the lagoon and castle. I was still, however, disappointed that I did not get what I requested so I went downstairs to speak to someone (and to check in). The woman I spoke to was empathetic and called someone to arrange a change. When alternatives seemed to be impractible, I asked about my biggest concern about a second floor assignment, that being, whether the windows/doors opened. The Conc. rep stated that she didn't know because she had "never been in those rooms". As it turned out, we stayed in 2508, (the sliding glass doors open) and we had an excellent view of the beach and castle. My expectation level of the service I expected at the conc. level, however, became questionable. (We never got the bead neaklaces either)
The Poly itself is wonderful. Although I prefer newer and different themed resorts (like the WL), the Poly is beautiful and the pool is spectacular.
The Conc. service, however, I thought was rather useless and not worthy of the additional cost. By way of example I cite:
The checkin process took so long, I felt we could have just as well gone thru the regular checkin and taken advantage of the beautiful and welcoming atmosphere of the Great Ceremonial Hall.
As stated above, the person I spoke with in the Conc. didn't know if the windows/doors opened on the second floor. The glass was also really smudged with handprints (from previous guests I guess). The phone and TV remote control did not work which suggested to me that noone really checked the room prior to our arrival. I will note that these problems were solved fairly quickly after notifying Conc.
The food offerrings were nicely presented, but, with the exception of the "main entree/offerring", the fare was exactly the same each day...the same fruit, cheese, veggie, blah, blah, blah. The cookies offered throughout the day were okay, but the selection never changed. We sampled the evening fare on 2 of the 3 nights we were there. The first night there were chicken wings. I could not bring myself to eat them because some still had feathers on them. I am not speaking of the fine hairlike ones that I can ignore, (even though my mother insists that they should be singed off over a stovetop flame). These were actual feathers which one would expect to be plucked off during the cleaning process. I am not extra picky when it comes to food, but there were enough to catch my attention.
Next point of aggravation...I told a client that I would send a final draft of a document we had been working on prior to my arrival to the Poly. I asked the Conc. staff if the resort had email capabilities. One person said no, that I would have to go to GF business/conference services. I asked where it was located and was told to call the GF.
Then another person said words to the effect "I think I saw some machine they put in the Ceremonial House next to the telephones...I might have been a computer". That person then said, "I was on my way over there so we can find out together, okay On the way(just past the pool) however, the Conc CM was met with a very irrate guest who was staying in the Pres. Suite. She was livid about the treatment she received and the CM tuned into her completely and left me standing nearby looking stupid.When I found the internet phone (there is one in the Ceremonial House next to the phones)they were not working
So, I walk back to Hawaii and the Conc. staff is present but there is a cord across the Conc. I asked if I could have a doc. faxed. They state that they are "closed". We had ps to Cindy's on Sat. 8/17(I made them) I forgot that corfirmation code so I asked Conc. CM to print a copy (to get into the park). The comfirmation had the wrong day !
I could go on...... The Poly itself is great. The Conc. service is, well, very weak, and I could not recommend it to anyone. I am happy to ask any questions...
Overall, I found the Conc. CM to be useless. You had to wait long times to see them
