NeverWantToGrowUp
Earning My Ears
- Joined
- May 12, 2002
- Messages
- 47
We just came back from our short Disney trip. We stayed in Sugar Loaf in GF for 2 nights and Poly concierge for 2 nights. We had stayed in Poly concierge this April for 7 nights and really liked it but since this is around Christmas time, we wanted to stay in GF to soak up as much Christmas spirit as possible 
My opinion of Sugar Loaf is average. Service is really bad and concierge staff had never once say hello other than during check-in. I was contacted one week before our arrival by concierge staff and during the conversation I mentioned that I can't get Cinderalla's breakfast PS. They were very nice and say they will try to see what they can do. I was also asked whether we are celebrating any special occasion which is, my birthday on the second day we staying in GF. The concierge told me that I should expect a surprise. The day we checked in, I asked whether they could get the Cinderella's reservation, blank look. My birthday come and go and nothing from concierge. I wouldn't have expected anything but they seem all promise and no action! After we checked in to Poly, my husband mentioned to the concierge about my birthday "disappointment", that night, Poly concierge sends me a birthday cake, the hats, balloons, the whole work! The worst is the first night we were in GF, the turn down service knocks on the door and I told her that we just got in and didn't want any turn down service. She stood there and told me that this is her last day and she is not coming back and then just stand there I think waiting for me to tip her! What was that? The lounge was right in the building entrance and the seating was limited. The breakfast is the typical stuff but Poly has a little more variety. Afternoon tea has cookies, brownies and the same scones as served in GF high tea service but no Devonshire cream 
The evening offer was very nice. First night, there were marinated mussels with salsa topping, Chinese chicken salad, cheese and crackers and grill vegetables. The second night there were tomato with mazzarella with basil and pesto, prosciutto and melon, cheese platter etc... The only thing I like about Sugar Loaf is the evening offering. From now on, I am sticking with Poly concierge. I didn't meet Lou but every concierge staff that was there was friendly and I get Aloha everytimes I step into the building!
My opinion of Sugar Loaf is average. Service is really bad and concierge staff had never once say hello other than during check-in. I was contacted one week before our arrival by concierge staff and during the conversation I mentioned that I can't get Cinderalla's breakfast PS. They were very nice and say they will try to see what they can do. I was also asked whether we are celebrating any special occasion which is, my birthday on the second day we staying in GF. The concierge told me that I should expect a surprise. The day we checked in, I asked whether they could get the Cinderella's reservation, blank look. My birthday come and go and nothing from concierge. I wouldn't have expected anything but they seem all promise and no action! After we checked in to Poly, my husband mentioned to the concierge about my birthday "disappointment", that night, Poly concierge sends me a birthday cake, the hats, balloons, the whole work! The worst is the first night we were in GF, the turn down service knocks on the door and I told her that we just got in and didn't want any turn down service. She stood there and told me that this is her last day and she is not coming back and then just stand there I think waiting for me to tip her! What was that? The lounge was right in the building entrance and the seating was limited. The breakfast is the typical stuff but Poly has a little more variety. Afternoon tea has cookies, brownies and the same scones as served in GF high tea service but no Devonshire cream The evening offer was very nice. First night, there were marinated mussels with salsa topping, Chinese chicken salad, cheese and crackers and grill vegetables. The second night there were tomato with mazzarella with basil and pesto, prosciutto and melon, cheese platter etc... The only thing I like about Sugar Loaf is the evening offering. From now on, I am sticking with Poly concierge. I didn't meet Lou but every concierge staff that was there was friendly and I get Aloha everytimes I step into the building!
