Just back from SSR - room was nasty

[tjkraz]

I think you have a good idea. Murphy's Law almost guarantees that one of the rooms will have an issue.

This may not match the textbook definitely of Murphy's Law, but my observation to DonnaL would be that no matter how many hoops you jump thru, chances are some occupant of those four rooms will dislike SOMETHING once they arrive. Could be the location. Could be the view. Could be the floor the room is on. Could be the decor. Could be any one of a hundred things.

Checking in all of the rooms probably won't occupy a great deal of extra time, so you're welcome to do that if you wish. Just make sure nobody is getting the DDP because they'll be charged extra for you if you are listed on each registration.

Personally I probably wouldn't sweat it. Check with everyone after they are in the rooms and make sure there aren't any issues. If there are, call and get them resolved promptly.

Just be careful you don't spend the entire trip trying to bend over backward for everyone else. I've done that myself. By the second or third day of the trip I realized that I was spending so much time worrying about our guests' experiences that I wasn't really enjoying myself.

Additionally, chance are you'll be a lot more critical of any bumps in the road than your guests will be. To that end, you'll end up even more stressed-out trying to make things right while your guests have simply moved on.

That's my $.02.

 

[DonnaL]

Actually, DDP and room charges really won't be an issue because we're only at SSR for one night. I just don't want them to check-in after 1:00 a.m. (their flight arrives at MCO at 12:25 a.m.) and have a problem with the room that late at night after they've been traveling all day from the West Coast. If the stay was for more than one night and DDP/room charges could be a problem I probably wouldn't consider doing it. As much as I hate to admit it, we're actually staying most of the time offsite this trip............ We're having a reunion of cousins, four from Washington, four from Pennsylvania, and five from Florida. We don't have enough points for a nine day onsite trip for that many people and have a house rented beginning the 3rd.

 

[disneynutz]

I will write them a letter and explain to them what happened and give them the room number.

It is certainly not something I worry about in the future for SSR. It was something I just figure is a fluke.

Kristine

Please take the time to write.
dvcmembersatisfactionteam@disneyvacationclub.com

 

[sparkyboy]

Please take the time to write.
dvcmembersatisfactionteam@disneyvacationclub.com

We had similar housekeeping issues with VWL in September and I emailed DVC with our concerns. Within 5 days Sheila called from DVC to address our problems and advised that comments would be shared with appropriate management to ensure that all of us as members receive acceptable services.

 

[connorlevismom]

Sent it out right now. In writing it I remember what the basket looked like on trash and towels day. There were no large bath towles but about 6 or 7 bath mats, and two pillow cases but no sheets.

Are they supposed to come in the room and take out the trash? Because they did not do that. The last two times I stayed we always had the do not disturb sign on but this time we just never put it on.

Kristine

 

[Starr W.]

Sent it out right now. In writing it I remember what the basket looked like on trash and towels day. There were no large bath towles but about 6 or 7 bath mats, and two pillow cases but no sheets.

Are they supposed to come in the room and take out the trash? Because they did not do that. The last two times I stayed we always had the do not disturb sign on but this time we just never put it on.

Kristine

We checked in on 11/21 and our T&T day was 11/24. Got all fresh towels and mats. Plus they emptied the garbage, though we had already taken a bag ourselves down to the trash room. Now I've noticed at SSR the basket is there very early, they didn't come to the room until about 2pm-3pm. We were at the pool.

 

[WALTSAGOD]

No, I am not really the type. I just cleaned it myself and went on with my vacation.

Kristine

Gotta speak up.

 

[anonymousegirl]

Thank you Kristine for taking to time to warn us and then address the problem with management.

Have a great Thanksgiving!

 

[ElasticGirl]

We got back from SSR last week. We were in Congress Park and it was nice and quiet in our room.
We noticed our coffee maker was chipped so we left a note and mousekeeping took the whole thing and left us lots of coffee.....I don`t know how we were supposed to use it. It had been chipped but we had only used it twice so it didn`t matter that much.
I called up when we got back from the park and found the coffee maker gone. They had a new coffee maker to us within half an hour.

I was disappointed though that we didn`t get anything special done with our towels like last time we were at AKL.

It wasn`t a bad room or resort but I can`t see myself staying there again anytime soon.

 

[David Raguso]

You should absolutely let someone at management know. For the kind of money we all pay as DVC members rooms should be sparkling. I know if i brought guests and a room looked like that i would feel embarassed.

You cant ever expect a room to be clean if no one ever lets management know theres a problem.Granted, people who stay in the rooms shouldnt be pigs either.

This goes to show you too that its hard to expect rooms to be in tip top shape if DVC doesnt clean the room every day of your stay. If someone makes a mess on day 1 it can sit there for days until the cleaning people come. thats always been a little pet peeve. i feel like for the boatloads of money spent they really should service the room to at least a small degree every day. i know the rooms are big (but honestly studios are almost as large as regular rooms at the regular resorts) but its hard to swallow sometimes that regular disney resort stayers get daily service but DVCers do not.

 

[Starr W.]

You should absolutely let someone at management know. For the kind of money we all pay as DVC members rooms should be sparkling. I know if i brought guests and a room looked like that i would feel embarassed.

You cant ever expect a room to be clean if no one ever lets management know theres a problem.Granted, people who stay in the rooms shouldnt be pigs either.

This goes to show you too that its hard to expect rooms to be in tip top shape if DVC doesnt clean the room every day of your stay. If someone makes a mess on day 1 it can sit there for days until the cleaning people come. thats always been a little pet peeve. i feel like for the boatloads of money spent they really should service the room to at least a small degree every day. i know the rooms are big (but honestly studios are almost as large as regular rooms at the regular resorts) but its hard to swallow sometimes that regular disney resort stayers get daily service but DVCers do not.

If you want that sort of service you need to stay at a Four Seasons. We stayed at one of the Marriott's in Park City and you had to pay extra for a midweek towel change. Owners voted to not spend their MF's on that, but have it as an extra.