Sorry, but trended repair rates for a similar property rental industry overall like car rentals carries much more weight and is more factually based than a single interview of one resort manager. Please refer to Leedy, P. & Ormrod, J. (2001) Practical Research: Planning and Design. and Sproul, Handbook of Research Methods. However, thanks for sharing the one individual's interview response, I'm sure he didn't want to chase away any business, his bias would need to be corrected for as part of factually based research approach. His statement "He also felt that owners were far more likely to report minor issues allowing their site team a chance to correct deficiencies." is very telling regarding the closer attention owners pay for upkeep and preventive maintenance and would clearly be coded as an affirmative response in an interview multivariant coding and analysis effort.
Certainly research problems arise with this question, is a broken knob the fault of the person reporting the problem or the result of abuse by previous guests causing it to reach the point of breakage. Where does one assign the root cause to and therefore attribute either to those owning or renting.
p.s. Don't forget, renting's fine with me. Data analysis indicates to me that the assertion that renters take better care of the property than owners just doesn't have factual support, where the contrary does have similar industry comparison available demonstrating the point.
OK, beat that one to death. Time to rent some extra points.
Certainly research problems arise with this question, is a broken knob the fault of the person reporting the problem or the result of abuse by previous guests causing it to reach the point of breakage. Where does one assign the root cause to and therefore attribute either to those owning or renting.
p.s. Don't forget, renting's fine with me. Data analysis indicates to me that the assertion that renters take better care of the property than owners just doesn't have factual support, where the contrary does have similar industry comparison available demonstrating the point.
OK, beat that one to death. Time to rent some extra points.