Just Back from 2 Weeks at FW have Updates

[stillh2o]

Sorry would have given more update while at FW but lightning took out our satellite Internet. 500 loop is closed Disney is making those sites wider for the newer RV's. 800 loop is now a preferred pet loop. High Speed Internet service is now available in all preferred loop you get the modems at Front Desk. Will give more update later have to clean out the motor home.

 

[callahanjulie10]

Sorry about the lightning strike, hope you didn't have too much damage. Is there a cost to get the modem? I am excited about the 800 pet loop- I assume that is in addition to the other 2 loops?!

 

[stillh2o]

The lightning just took out our satellite no other damage. The cost for the High Speed Internet is $9.95 for 24 hours. I think they are making more Preferred pet loops because of the money they make, You pay more for the site and $5.00 per dog. The people in the site next to us had 6 show dog thats a lot of extra money.What a great time to be at FW it was HOT but Monday-Thursday FW was about 30% Full. The parks about a 5 min wait for the rides.

 

[trlrboy]

How was the pool hopping?

 

[rapriebe]

Did they change the pet policy? Everytime I have been there it has been a flat $5 pet fee regardless of how many dogs you have. The fee was not $5 per dog.

 

[John VN]

I did a quick bike ride last weekend and saw that 300 was closed down at that time and it looked like 600 had cable but then again, these old eyes could just have been seeing things.

John

 

[stillh2o]

Found out why we got the $28 rate. Last trip some minors hit our motor home with their golf cart did minor damage Disney paid to fix it. When we check in this time they upgraded us to a preferred site and a duty manager came to our site with a fruit basket and the duty manager thanked us for returning. The next day a duty manager gave us a fruit basket and Cirque du Soleil tickets. I talk to duty manager and he told me that the rate and other thing was Disney way of say there sorry and thank you for returning.

 

[babytrees]

That's great pixie dust!!

I am hopping up and down waiting until next summer for our first trip as a family to the world and first camping for 7+ days.

Theresa

 

[leprechaun]

Wow that's pretty cool. Campgrounds usually mark the customer file when the customer was a pain not the victim.

 

[trlrboy]

I think I would take it with a grain of salt. Disney has no liability at all. This sounds more like a Disney fairy tale.

 

[ftwildernessguy]

I think I would take it with a grain of salt. Disney has no liability at all. This sounds more like a Disney fairy tale.

That was my impression, too. Come on, now, 2 fruit baskets, a discounted campsite AND Cirque tickets? Anybody want to buy a bridge?

 

[mrsgus06]

I think I would take it with a grain of salt. Disney has no liability at all. This sounds more like a Disney fairy tale.

Sounds like you have issues with the op. I remember a Disney fairy tale that said something to the effect.....If you can't say something nice....

Anyway, I think that was great of Disney. I had a tree fall across the top of my fifth wheel last trip. I called the front desk (happened at 11:30 pm) and they sent someone over immediately and removed the tree. The next day they came and cut down more trees and bushes (sited 1702) and cleaned up the site. After that a gentleman by the name of Schok (I may have that misspelled) came to the camper delivering FW trading pins and autographed pictures of characters for all five of my kids. During my 8 week stay, they came by about 5 times checking to see if I needed anything. It may not be a fairy tale, but to me and my kids, it was Disney magic. I think what they did your last trip was wonderful! Now, if we could convince parents not to let their kids drive the carts.......

 

[ftwildernessguy]

Passed the fruit basket story by DD who is a CM at WDW and I thought she wouldn't stop laughing. She told me that Disney's policy is to make the correction for any unfortuneate event on the spot, not wait until you return to thank you for coming back.

 

[farmman]

I guess if you operate the Dumbo ride, your idea of customer satisfaction is a lot different than that of the disney management.

 

[ftwildernessguy]

I guess if you operate the Dumbo ride, your idea of customer satisfaction is a lot different than that of the disney management.

Quite a statement, considering you don't have a clue what my daughter does for the Disney company.

 

[mrsgus06]

Quite a statement, considering you don't have a clue what my daughter does for the Disney company.

If you don't mind me asking, what does your daughter do? I love to hear about cm's and how they love their jobs! All four of my daughters are convinced they are moving to Fl and working for Disney. However, the oldest one (10) has figured out that if she is a teacher, she can just spend her summers in Disney and not have to work there, enjoying it much more. I will, however, understand if you don't want to answer the question, due to her privacy.

 

[farmman]

I have family that work in upper management for Disney, and the money and products that are given to guests as compensation for problems that happen on property amazes me. So this story does not sound like a fairy tale at all. If you look at it, they gave a fruit basket and free tickets to what sounds like a long time guest to make him happy. He is so happy, that he is telling other people how well he was treated from a problem on property. Does not sound like a fairy tale, that IS good custome service.

 

[Disney Campers]

Let's keep it friendly folks

 

[Gillian]

I have no idea if this is true, or if anything like this ever happens at FW. But the OP seems to be a regular customer there, so why not try to make up for it?

No one ever seems to have a problem believing when Janet2k on the resorts board gets free stuff from the disney resorts. Maybe the Grand Floridian has a different budget, but I'd guess the managers at every resort have the ability to give away something.

 

[bigdisneydaddy]

Not trying to be critical of anyone..... but it seems as though the quest for comps from WDW has become a sport of sorts.
I read an intesting CM story on another discussion forum that told of a Family that would complain and make a scene at the front desk, in an effort to get their vacation comped, it was totally outrageous behavior but it worked for a time.
Disney does try to avoid conflict and I have seen them play the role of appeaser when they really had no liability or reason to other than to end the situation.
I guess thats how you have to run business in this society