Just back and had a few problems with DDP

[DisneyFreaks]

For the most part everything went very well and we definitely will use the plan again. Possibly even switching to the deluxe version. I was a little surprised at how many CMs aren't very user friendly with the plan though. Especially with the counter service. Upon our return we found two different places had charged our room and credit card with our entire meals even though we always told them when ordering that we were on the plan. Also we noticed on our credit card that a couple of places charged the tip even after DH paid cash for it. We had more than six in our party so our tip was mandatory. Since this was the first time we used the DDP this kind of shocked me. Do these things happen often?

 

[JLS]

I am not aware that they can charge your credit card or your room if you do not sign a bill authorizing this. Why did you give your credit card to any place where you were using the DDP? And if they were charging your room, it would have indicated a room charge on the bill that you signed, rather than listing your dining credits being used. Also, are you saying that a restaurant added on a tip that you did not authorize? for larger parties sometimes the gratuity is mandatory so it would have stated that on the check

Anyway, hope you got it straightened out.

 

[twooley2]

I would have thought that you could show them your dining plan credits and adjusted this asily by showing the mistake and than they would not have charged your card seeing the dining plans not used and all. They usually make you sign before you leave for the charges too.

 

[DisneyFreaks]

We didn't notice any of this until we got home. These were both done at counter service restaurants so there was no bill to sign. Apparently when he gave our card to the CM at the counter he/she did not listen to DH when he told them we were on the DDP and thought we were charging the meals to our room key. I'm not really sure how it happened actually. We found the charges on our am/ex account when I checked it online the day after we got back. The tip charges were there as well and we always paid the tips with cash. DH did call Disney but I'm not sure there is anything that can be done. He's going to call American Express as well.

 

[n2mm]

For the most part everything went very well and we definitely will use the plan again. Possibly even switching to the deluxe version. I was a little surprised at how many CMs aren't very user friendly with the plan though. Especially with the counter service. Upon our return we found two different places had charged our room and credit card with our entire meals even though we always told them when ordering that we were on the plan. Also we noticed on our credit card that a couple of places charged the tip even after DH paid cash for it. We had more than six in our party so our tip was mandatory. Since this was the first time we used the DDP this kind of shocked me. Do these things happen often?

Yes, this does happen. This is exactly why we no longer get charging priviledges on our room key whenever we use the dining plan. No dining plan, they yes to charging. Everything that happened to you also happened to us during our trip last year at the WL. Every evening we found ourselves back at the front desk getting them to take the charges off of my cc and take the credits instead. As for the tip issue, that is horrible. Your post is a good example for folks to check their room bill and not just the last day. If you have no charging on your room card it is impossible for them to accidently charge your card instead of taking the credits.

 

[DisneyFreaks]

Yes, this does happen. This is exactly why we no longer get charging priviledges on our room key whenever we use the dining plan. No dining plan, they yes to charging. Everything that happened to you also happened to us during our trip last year at the WL. Every evening we found ourselves back at the front desk getting them to take the charges off of my cc and take the credits instead. As for the tip issue, that is horrible. Your post is a good example for folks to check their room bill and not just the last day. If you have no charging on your room card it is impossible for them to accidently charge your card instead of taking the credits.

Good advice. The funny thing is we did not want charging priviledges on our room key. We told the CM at AKV check in this when he asked but he said he needed to see a credit card anyway. I thought this was a bit odd. We didn't know we even had this until our waitress at Crystal Palace told us she had automatically charged the tip to our room key. DH questioned this and found out we did indeed have our CC added to our room. We were both quite upset but at that point just left it alone and told all other wait staff that we were paying the gratuity with cash. I guess we should have gone back to the front desk and had it taken it off. Lesson learned for sure.

 

[disneynutz]

We are on the QS DDP. Yesterday WGPE charged us for 2 meals plus a second charge for 3 meals. The 2 meal charge was correct, the 3 meal charge we had no knowledge of until we used the plan again.

Check your receipts at every meal and keep them in case you have a problem.

 

[Bellybean]

We've had mistakes too. We like to be able to charge to the room, but we get the kids' cards without charging privileges. We use the kiddie cards to pay for our DDP meals and snacks. We still have to check receipts to make sure the correct number of credits is subtracted, but no worries about the room charges.

 

[loralie]

We've had mistakes too. We like to be able to charge to the room, but we get the kids' cards without charging privileges. We use the kiddie cards to pay for our DDP meals and snacks. We still have to check receipts to make sure the correct number of credits is subtracted, but no worries about the room charges.

That is a really good idea. I think I will do the same for my trip in May. I think I will also bring cash for the tips in the TS restaurants. Thanks for the idea.

Loralie

 

[n2mm]

Good advice. The funny thing is we did not want charging priviledges on our room key. We told the CM at AKV check in this when he asked but he said he needed to see a credit card anyway. I thought this was a bit odd. We didn't know we even had this until our waitress at Crystal Palace told us she had automatically charged the tip to our room key. DH questioned this and found out we did indeed have our CC added to our room. We were both quite upset but at that point just left it alone and told all other wait staff that we were paying the gratuity with cash. I guess we should have gone back to the front desk and had it taken it off. Lesson learned for sure.

THat is so strange because that is how it also happened to us. We ask for no charging priviledges and when it happened at CHH we just couldn't believe they could charge our meals to our card when we didn't have a cc attached. We actually caught it when it happened, but the manager would not reverse it and told us to correct it at our resort. That's when we looked at our cards a second time and noticed it did not say "no charging" on it. When we corrected the charges we finally had our cards changed and got the no charging ones.

 

[ancestry]

Thanks for posting this. We are debating about getting charge privileges as the only thing we will spend any money on is tips for the DxDP and maybe a few souveniors for the kids. This post has made us decide to not get the charge privileges and to stay on a cash payment basis for our incidentals.

 

[DisneyFreaks]

THat is so strange because that is how it also happened to us. We ask for no charging priviledges and when it happened at CHH we just couldn't believe they could charge our meals to our card when we didn't have a cc attached. We actually caught it when it happened, but the manager would not reverse it and told us to correct it at our resort. That's when we looked at our cards a second time and noticed it did not say "no charging" on it. When we corrected the charges we finally had our cards changed and got the no charging ones.

Next trip if we're asked for a credit card at check in we will ask why they need it if we're not wanting charging priviledges and double check the room key to make sure it says "no charging". This wasn't even the only mistake this particular CM made while we were checking in. He took payment for the DDP on both of the rooms we had booked but only gave us room keys for one and told us to come back in a few hours as the rooms weren't ready anyway. When we returned we had a different CM and she told us we hadn't paid for the DDP on the second room and that's why we weren't given the room keys. We just about freaked. We had no receipt or proof that we had paid. She did get it straightened out and the manager at AKL came out and personally apologized but believe me we were having a definite melt down at the time.

 

[5boyz]

DisneyFreaks Sorry to hear about what happened to you...that is exactly why I never get charging privliges. This year we are on dining plan I will carry a tiny amount of cash, if the kids see something I am sure it will be in one of the 10 million other shops at disney or we can get it the next daya we go back to that park. It is too bad you discovered it when you got home and Disney can't / wont do anything for you.

 

[5boyz]

Sorry disneyfreak did not see your last post....come on that is ridiculous (sp), nice way to start your vacation and for that matter to end it. What hotel were you in? We are staying at POP and just wanted to make sure, I will be FOR SURE doubling checking my "no charge" on my card...dh wouldnt notice anything so I have to have eyes for both of us... Thank you so much for the heads up.

 

[honeysuckle_rose]

We've had mistakes too. We like to be able to charge to the room, but we get the kids' cards without charging privileges. We use the kiddie cards to pay for our DDP meals and snacks. We still have to check receipts to make sure the correct number of credits is subtracted, but no worries about the room charges.

Awesome idea! Thanks for sharing it.

 

[braydensmom]

On our trip in October, we had several meals that our key would not work for. The waitress would come and tell us that our card was not showing any meals, and of course I didnt put credit card privledges on my key, as I was trying to really keep myself out of debt on the trip. Thankfully, I carried a little bit of cash with me each day, but had I not, Im really not sure what would have happened.
I spent more time at the front desk trying to get everything straightened out then I did doing anything else, and when I checked out, they gave me a huge bill for meals that I owed for, which was of course a mistake as I had paid for them OOP and then been credited back with my TS and CS.
I am debating on whether or not to use the plan this year, as Im sure that this was an isolated problem

 

[Nurse_Mommy4]

We've had mistakes too. We like to be able to charge to the room, but we get the kids' cards without charging privileges. We use the kiddie cards to pay for our DDP meals and snacks. We still have to check receipts to make sure the correct number of credits is subtracted, but no worries about the room charges.

This is what I did on our 1st trip and plan to do on the next one. I had heard too many stories about meals being accidently put on the credit card instead of being deducted from DDP, so I never gave the wait staff MY KTTW, just the kids since they didn't have charging priviledges.

As a PP stated, you still need to check the receipt to verify that the correct number of CS/TS meals were deducted.

OP, did I read correctly that you didn't get receipts at the CS places? I find that odd. I hope this isn't standard as how would you verify that you had the correct amount of credits left?

 

[wezee]

Last trip DH and I had charging on our KTTW card, with no problems. I stopped by the front desk at our resort every few days and asked for a printout of current charges. We liked charging to our room over charging directly on our Disney Rewards because we would pick up on any errors, with the front desk print out, and handle them before leaving Disney.

If a charging error had occurred on our credit card, we would not know until we came home and checked our account..........much harder to get errors corrected after the fact.

 

[mbanks21]

Last october me and my daughter used the DDP at PSB and I used my cc to pay the tip since I didnt have cash and they charged my DDP credits and the full amount on the cc. I had to call after I got home and they reversed the charge but youd think they would have a system to not have these problems

 

[eandesmom]

Wow!

I checked all of the receipts to make sure they tracked correctly and then the master at checkout. We had 2 kids with charging privileges, which I thought meant the 2 that did not have them couldn't use their cards for even dining plan items but it sounds like the could have? We did train the teen and tween to look at their receipt and make sure it had been applied to the plan.

We had zero issues anywhere. I had even meant to use that $200 gc as we went and didn't remember it half the time and at checkout they were able to apply what was left on it without too much trouble (even though the system auto charged our card at 2am).

Bringing cash would have been a total pita! If kids can use the DDP even if their cards say no charging, I would change that next time, just to be safe! I loved being able to send the kids to get their own snacks and CS!