Just back and had a few problems with DDP

[carone0318]

We also use the DDP and we do not get charging priviledges on our room keys. What I do is go to the Disney Store before hand and purcahse a gift card (I usually put a couple hundred on it) and I use this for tips. When you use it you will get a receipt back saying what the balance on the GC is. Then you do not have to deal with cash, your personal cc or being charged on to the room. It worked perfectly last time and I had some extra money on it at the end of our trip and used it for a couple souveniers.

 

[LittleStinkerbelle]

We've had mistakes too. We like to be able to charge to the room, but we get the kids' cards without charging privileges. We use the kiddie cards to pay for our DDP meals and snacks. We still have to check receipts to make sure the correct number of credits is subtracted, but no worries about the room charges.

This is a fantastic idea!! It never occured to me that we could do that--I figured we had to hand them the adult card to deduct the credits.

 

[summermac]

We've had mistakes too. We like to be able to charge to the room, but we get the kids' cards without charging privileges. We use the kiddie cards to pay for our DDP meals and snacks. We still have to check receipts to make sure the correct number of credits is subtracted, but no worries about the room charges.

Oh good call! I want charging privileges but do not want to deal with what OP experienced. Excellent idea!

 

[Ava]

Next trip if we're asked for a credit card at check in we will ask why they need it if we're not wanting charging priviledges and double check the room key to make sure it says "no charging".

Most hotels make you put a CC on file at check in so if you take anything from the mini-bar (do any Disney hotels even have these?) or make phone calls from your room they can charge you for it. I wouldn't think it was weird that the CM at check in was asking for a CC, just double check that your room keys say "no charging."

 

[DisneyFreaks]

Most hotels make you put a CC on file at check in so if you take anything from the mini-bar (do any Disney hotels even have these?) or make phone calls from your room they can charge you for it. I wouldn't think it was weird that the CM at check in was asking for a CC, just double check that your room keys say "no charging."

I didn't know this. Thanks. Now I know we'll double and triple check our room keys and even ask directly if they put charging onto them. What really made me mad was that the CM at check-in had us sign a paper and when DH inquired as to what we were signing he stated that it was for charging on our room card. We pushed the paper back and said again that we didn't want it and he folded up the paper. Obviously he decided himself that we were going to have it no matter what.

 

[TooBoyz4us]

We didn't notice any of this until we got home. These were both done at counter service restaurants so there was no bill to sign. Apparently when he gave our card to the CM at the counter he/she did not listen to DH when he told them we were on the DDP and thought we were charging the meals to our room key. I'm not really sure how it happened actually. We found the charges on our am/ex account when I checked it online the day after we got back. The tip charges were there as well and we always paid the tips with cash. DH did call Disney but I'm not sure there is anything that can be done. He's going to call American Express as well.

I don''t understand why you were charged tips on the QS dining plan
The only place that has a mandatory tip of 10% for QS is the PepperMarket.

Okay--EDITED TO ADD :
I just figured out that you were saying the tips were added at TS restaurants.
Sorry.

 

[livinlife25]

If you are staying concierge level can you still get a no charging card? Just curious because I had heard they were all gold and i was guessing the same...

 

[Luv2Roam]

They stayed at AKV.
So I am guessing they were staying on DVC points -- where they preorder the DDP, but pay for it at check in.
Guests on a WDTC package prepay for the package (including any DDP) prior to arrival.

 

[disneymath]

Last August we were a group staying in 3 rooms, but all of our TS meals were together. We were always careful to explain how many TS credits were to come off of each KTTW - and the only place we ran into issues was at Tutto Italia (but the meal was fantastic). Somehow, my sister's room had 4 credits taken off instead of 2 for her and 2 for my parents. The weird thing was the waiter actually ran the card through twice ... so my sister got a receipt for two meals and my dad got a receipt for two meals. It was only by chance that they checked the credit balances and realized there was a problem. We had to get it fixed up back at AKL, but at least they were able to fix it.

I guess the point is, always check your receipts and don't sign off on anything you're not sure of!

 

[DisneyFreaks]

They stayed at AKV.
So I am guessing they were staying on DVC points -- where they preorder the DDP, but pay for it at check in.
Guests on a WDTC package prepay for the package (including any DDP) prior to arrival.

Yes that's correct. We were staying at AKV on points. We had to pay for all of our DDP at check-in.

 

[BreTyPres87]

Okay after reading this i'm getting the charge card taken off of my account i'm not letting that happen to my account!! I actually thought about getting a few visa or amex gift cards for the trip so I wouldn't need my bank card and would have no money woes at all. this definitely cements that plan
Thanks OP!!

 

[letsgoagainsoon]

We've had mistakes too. We like to be able to charge to the room, but we get the kids' cards without charging privileges. We use the kiddie cards to pay for our DDP meals and snacks. We still have to check receipts to make sure the correct number of credits is subtracted, but no worries about the room charges.

We have done this and also have done w/o the charging privileges because of all the mistakes!

 

[stackyallred]

DH and I have not experienced any of these problems, but I do encourage you to check your receipt every time you hand them your card. We always do to make sure they did it right because we do like the freedom of also having charging privileges on our card. Plus, we like to look at the receipt to help us keep track of what we have left to use. I would think it might be a little less of a hassle if you can catch the mistake while still at the restaurant that caused it, rather than back at your room where it is just your word against theirs. Sorry this happened to the OP!

 

[AmyMama2AvaNtheo]

Great tip about using the kids KTTW card, we will def. be doing that for our upcoming trip and bringing cash for tips!

 

[disneymath]

I would think it might be a little less of a hassle if you can catch the mistake while still at the restaurant that caused it, rather than back at your room where it is just your word against theirs.

In our case, we did catch it at the restaurant, but they told us that the only way to get it fixed was back at our Resort.

I guess the places where you use your credits are tracked on your KTTW card, because we had no trouble getting things fixed ... the CM just looked up my sister's info and said "yes, Tutto Italia did take 4 of your credits", looked up my parents info and said "you're right, they didn't take any", then proceeded to credit my sister 2 TS and deduct 2 TS from my parents. Maybe the restaurants don't have this kind of access in order to make changes. I'm not sure.

 

[creativeamanda]

We've had mistakes too. We like to be able to charge to the room, but we get the kids' cards without charging privileges. We use the kiddie cards to pay for our DDP meals and snacks. We still have to check receipts to make sure the correct number of credits is subtracted, but no worries about the room charges.

That is exactly how we handled the CS meals in October. The kids' cards were used for CS meals. My card and only my card had charging priviledges, so we were certain where any mistakes came from.

 

[Tiger926]

I'm just wondering about a follow up to this story. Has anything been done? Your credit card company should be able to investigate this, and if satisfied that you were wronged, they should dispute and give you a credit.

Also, at the bottom of each statement that you get upon check-out with your final charges on it, there is either an email or phone number that you can contact in order to handle any charging issues. I can't get it at this moment, as baby is asleep on me, but I know I had to contact them one time as a credit from our resort didn't go through.

The other tip I'm going to give is that people should be checking on their charges at least each day, or every other day. Just stop by Concierge/Front Desk, and ask for a print up of your charges thus far. This way, you can deal with issues at the time.

It always baffles me when people seem surprised that Disney can make charging mistakes - it happens each and every day at grocery stores, pharmacies, gas stations, etc., so for those of you who don't check your receipts each time, lesson learned as mistakes can and do happen very often.

Good luck in getting this straightened out, Tiger

 

[smiths02]

I'm just wondering about a follow up to this story. Has anything been done? Your credit card company should be able to investigate this, and if satisfied that you were wronged, they should dispute and give you a credit.

Also, at the bottom of each statement that you get upon check-out with your final charges on it, there is either an email or phone number that you can contact in order to handle any charging issues. I can't get it at this moment, as baby is asleep on me, but I know I had to contact them one time as a credit from our resort didn't go through.

The other tip I'm going to give is that people should be checking on their charges at least each day, or every other day. Just stop by Concierge/Front Desk, and ask for a print up of your charges thus far. This way, you can deal with issues at the time.

It always baffles me when people seem surprised that Disney can make charging mistakes - it happens each and every day at grocery stores, pharmacies, gas stations, etc., so for those of you who don't check your receipts each time, lesson learned as mistakes can and do happen very often.

Good luck in getting this straightened out, Tiger

I just heard on the news a bar/restaurant that made a mistake, so they were going to give an $8.00 refund to the credit card....they gave an $80,000 refund The customer was honest and reported it...the bar is throwing her a party...

Now I am really concerned about making sure that there are no charging privileges on our room keys though!!

 

[DisneyFreaks]

I'm just wondering about a follow up to this story. Has anything been done? Your credit card company should be able to investigate this, and if satisfied that you were wronged, they should dispute and give you a credit.
The other tip I'm going to give is that people should be checking on their charges at least each day, or every other day. Just stop by Concierge/Front Desk, and ask for a print up of your charges thus far. This way, you can deal with issues at the time.

Upon doing our own investigating we have found that although DH was religiously keeping track of our credits our DS and DDIL were not. Since their room was also on our reservation it was their credits that were not taken off and therefore charged to our room key/credit card. I don't understand why they did this since they were in a different room and had their own DDP credits on their room key only and not on ours. DH has called our credit card company but they are acting totally confused. Our DS gave us the money to pay for the charges but this still doesn't seem fair since he already paid for the DDP for each member of his family and they cannot use them again. We should have checked the print out they left on our door but we were rushing around packing to leave. I guess it's just a lesson learned. I'm glad it wasn't a whole lot of money.

 

[Eastern]

Wow, this thread has been very helpful, thanks to all for posting!