We have to agree with the OP on this one. DH and I spent 9 days at AKL and we would never do this again. Besides the CM's being extremely RUDE, I had significant problems with disability issues.
There is no lunch served at this resort unless you want to go to Mara and Jiko is overpriced and too exotic for us. Boma would be excellent if they could control the temperature of the food.
I have written letters to Disney and they have called to confirm receipt and stated that a rep would be back in touch with me. This was definitely NOT a magical trip for us and we are veteran Disney people.
A total disappointment.

There is no lunch served at this resort unless you want to go to Mara and Jiko is overpriced and too exotic for us. Boma would be excellent if they could control the temperature of the food.
I have written letters to Disney and they have called to confirm receipt and stated that a rep would be back in touch with me. This was definitely NOT a magical trip for us and we are veteran Disney people.
A total disappointment.