Just A Little Warning About Target & Price Mistakes

[mickeyfan2]

Most stores void the whole thing. That is just how they do it.

This has been my experience too. This is another reason NOT to use a debit card.

 

[summerrluvv]

We have the Michigan scanner law here, so if they make a mistake, they have to give you the difference x 10, up to $5. So, it usally is a quick way to make $5!

However- if you enter your pin, it works like an atm card and it is instant, it wouldn't take a couple days as if they credited it through Visa.

Yeah, it normally does for me at least. I always use my pin and when I return something, if I opt not to get cash back, it takes a few days to go back into my account.

 

[MinnieMom]

I have never had a store void the entire transaction and re-do it if it was just one item that rings up wrong. That's ridiculous!

If that happened to me, I'd have quite a few words for them. I've always had them just credit me the difference for the wrong item and that's it.

 

[staceyfe]

Most stores void the whole thing. That is just how they do it.

Um, no, not the case...at least in my neck of the woods. Never in my 34 years have I had an entire receipt voided for an incorrect price on 1 item...and I do a lot of bargain shopping and watch my prices.

 

[iNTeNSeBLue98]

I don't shop at Target very often, but on one of my Christmas shopping trips I had the same experience. An item didn't ring up the shelf price so I went to CS. The clerk voided the entire transaction and re-rang it just so one item could be corrected. To me it would have been simple enough to "return" the one problem item and create a new "sale" for the one item at the correct price. Either the CS people are not fully trained to handle a single item return, or somehow their system doesn't permit them to do so on the same day as the original sale.

 

[hercamore]

Around xmasstime, I had a few mistakes on my Target receipt. Clerk voided my whole tranaction and rerang it. Used a credit card.

herc.

 

[disneymom3]

Most stores void the whole thing. That is just how they do it.

Interesting that stores in different areas seem to vary a lot. I just returned/price adjusted a shirt that rang up wrong at Kohl's this morning and they didin't void the whole thing. Nor have they ever done that at Target where I have had this done too. Most recently with Starbucks coffee beans.

 

[KKB]

I purchased some things at Target today. I noticed after checkout my bread rang up the wrong price. I immediately went to guest services and told her. Then the next thing I know she is asking for the pin number for my debit card to be entered in on the pad (that was my original form of payment). I said why. She said she voided the entire transaction and now I'm repurchasing everything with the bread at the correct price. I said well, since that's a debit card, it takes a few days to get credited back into my bank account. So essentially I would have two charges of $55.xx deducted from my bank account and wouldn't get one back for a few days. She said that was the only way to do it and it was too late now. What happened to just returning the wrongly priced item and ringing it up for the right price I asked. She said they don't do that. I left my stuff there. I probably could have just put my pin number in and made life easier, but I was really peeved that I wasn't told what she was doing before she did it. I know that I have had pricing mistakes there before and was just given the difference back.

Sooo, if something rings up wrong and you used your debit card, just be prepared to pay for the purchase again and have more funds tied up in your account.

I have had this happen several times. They simply return the ONE item, and rering it up. I have NEVER had to have the entire transaction rerung. That is ABSURD! If you return something they don't rering the whole thing in.
Sounds to me like employee was either clueless, or not on the up & up....

 

[Mari annie]

That's weird, the two local targets we have, if you return something at one, and it's a debit purchase, they will only give you cash back............
so for now on everything is used as a mastercard purchase, the other one that;s a little farther away will credit you back on the Mastercard, I was never asked for a pin code.
Watch your checking account.............I d also call CS in the morning and talk to the mgr of the service desk to ask her why?!

I was in fraud prevention for a long time and that's a little odd to me, she would need your pin number, just putting in their own account number, and scanning your card through should of credited back your previous purchase.
I am not sure why corp make things so much more complicated.............
same thing with TJX/HOMEGOODS< one locally will only give cash back * I really believe these people aren't trained and don't know how to use the POS machines........why don't people just say they don't know how to credit back properly, and get someone that can------------I don't shop alot of retail for this reason, I d rather just shop over the net!


7 More Days to Sunny Warm FL!!!

 

[Grumpy's Gal]

Most stores void the whole thing. That is just how they do it.

I disagree. I watch my receipts CAREFULLY and take it right to customer service if I've been over charged. I've NEVER had them void the whole receipt and start over.

 

[Dznypal]

we there on Fri and wanted a ottaman

there were 2 on the right hand side that had a hinge and opened up this is the one we wanted for 39.99

on the left hand side there was the same kind only it didnt open and also had a sticker for 39.99

there was a space between the 2 kinds on the shelf

so we go to check out and it rings up 79.99!!!!!!!

tell the clerk the price is 39.99 she got an attitude and said no this one!!!!

we told her we didnt want it for that price

when we were going to leave the store I said to DH that isnt right--the price sticker was clearly under the ottaman-

since he doesnt like it when I have price issues in the store he looked at some other stuff while I set on my mission.

The first person I found by home items looked at the prices and said the price is 79.99 could have cared less so I asked for a manager pretty soon 2 guys come that looked like they worked in the stock room--(I should have asked if at least one of them was a manger but didnt) told them the whole story they said there was another display down a few aisles on the end and someone just put them there--I could maybe see one just stuck somewhere but there was 2 and they were with other ottamans.meanwhile they were going back and forth checking prices and moving the ottamans around like they were covering up the mistake.

So I ask again for a manager and the guy gets an attitude but calls for one I told him I asked the first guy for a manager and they sent you.

Soon a real manager comes and she is just great very nice and said because of how the stickers were arranged she'd have to give it to me for the 39.99!!!!

I was so happy and thanked her a couple of times!!! DH was very surprised and happy with what I got done

 

[dizneefamily5]

I guess I have a different take on it - if the extra $55 was such a big deal that waiting a few days would make a difference to your bank account, maybe you need to change your "shopaholic" ways. My opinion............

 

[amburger]

I'm sorry she did it that way. She should have told you, but than again I work at Target in Guest Services and sometimes I do it that way and other times I just return the item and than put it in like they're buying it again so all I have to do is adjust the price and than they get the difference back. Maybe at that store they're told just to do it that way? I don't know. Either way, she was fixing it for you, so I don't see the problem in her doing it what ever way she chose. You can actually tell the cashier to fix it and they can do a fix it fast (which is what the guest service person did). What it does is it completely voids the transaction and than gives you the ability to chance prices, delete items (either cause you didn't want them anymore or for double scans and such) and than also gives you the ability to pay a different way or whatever. Like say you forgot you had a giftcard that you wanted to use or whatever, you can do a fix it fast, hit total and than select Use New Tenders. Do the giftcard and than pay the remainder with your debit or however you want.

Okay sorry to get all Target talk on you. I'm sure you didn't care for any of that info, but I hope this experience doesn't keep you from shopping at Target.

 

[Ariel Wanna-be]

I guess I have a different take on it - if the extra $55 was such a big deal that waiting a few days would make a difference to your bank account, maybe you need to change your "shopaholic" ways. My opinion............

This is just downright rude. Not to mention absolutely ridiculous.

 

[starwood]

What do they do if you decide to return 1 item? Do they make you bring everything back in that you purchased with it? I would have told them to return it - that I didn't want it. That way the entire purchase would not have been charged a second time.

As for Stop n Shop - I took my DM on Friday and she bought a package of 3 steaks. They were marked $9.xx and they rang up as $12.xx. She pointed it out to the cashier who called someone. He wrote it up and she got her steaks for free.

 

[summerrluvv]

I guess I have a different take on it - if the extra $55 was such a big deal that waiting a few days would make a difference to your bank account, maybe you need to change your "shopaholic" ways. My opinion............

The $55 wasn't a big deal, and I clearly stated that I could have repurchased everything, but out of principal I did not.

 

[horseshowmom]

Okay, I just checked my bank account online and it says:

DEPOSIT POS xxxx xxxx xxxxxxx REVERSED WITHDRAWAL FOR OPERATION 44746 $ 55.26

So I guess it was credited immediately which is shocking! Maybe it works different for voids than returns. But whenever something is credited to my card, it takes days to get it back.

So now I kind of feel like a jerk for making a big deal out of it, but oh well. Their policy is still really silly.

No, the bookstore where my DD goes to school voided one of her purchases that they had rang up wrong. It took several days for it to be credited back to her account.

That was our first time to deal with that type of transaction, and we didn't know it wasn't done immediately. They did another charge for the books, but with both of them being taken out (even though one was only temporary), she could have been overdrawn. It just happened that she had a fair amount of money in her account at that time due to buying books.

When she checked her account online, she realized that both charges were there. She called the bookstore, and they explained about having to wait for the credit. Now she buys her books with cash or a check.

 

[horseshowmom]

This is just downright rude. Not to mention absolutely ridiculous.

Yep...

 

[Cookie55]

starwood, completely OT but those penquins in your sig are WILD and CRAZY!! Thanks for the wakeup!

 

[kellia]

I guess I have a different take on it - if the extra $55 was such a big deal that waiting a few days would make a difference to your bank account, maybe you need to change your "shopaholic" ways. My opinion............

Oh, please, that was rude and the smiley doesn't help anything!

I'll be the first to admit that yes, there are some times right after I've paid bills and just before we get paid that there can be very little in our account. That doesn't make me or anyone else a shopaholic! I have been trying to pay everything off, so as soon as there's money, I send more towards my debt, so there isn't much in our checking acct. I hardly think $55 would get her that title anyway! I think it is a nice heads up, because if it was day before payday and she was short the extra amount, it would cost me $40 in overdraft fees!