Just a heads up on the dining plan and your reservation

[pigget74]

WE learned the hard way this past weekend at how important (no matter what member services says) it is if you are doing the dining plan for it to be noted on your reservation. Ours was not noted but when I called to inquire about it I was told not to worry it was in the computer. We did not think much about it since the same thing happened last May and all was well. When we checked in we were told we did not have the dining plan and after about an hour of trying to figure it out we were told sorry there is nothing that can be done-- you will have to call member services--hello this is Sunday and it is closed.


If you have the dining plan and it is not noted have them send you a new confirmation with it noted.

 

[mrs pooky]

Oh, that is terrible. Were you able to get it straightened out on Monday? Did they do anything for you?

 

[pigget74]

It ruined most of my Sunday since we were supposed to have our anniv. dinner that night at Coral Reef---I had a diver and everything. DH did not know the plans, but after seeing me so upset he decided not to cancel dinner. Lucky for me. The next morning we were on a tour that started before Member Services was open and ended in the afternoon. DH did not want me upset again and we were checking out Tuesday afternoon--so we decided to call on Wed. The call was just to inform them of the problem and to see how to keep this from happening again. At this point I got really mad--not at the nice person on the other end, but at the management of the resort. Since Member Services was closed it was up to the management at the resort to solve our problem. They basically washed their hands of us and told us to call memeber services. The nice person on the phone called OKW and they basically stated they did nothing wrong. Come to find out from nice lady we were not the only ones that had a problem. She even went over the head of OKW and went higher in the chain of command. We now at her and her managers request are e-mailing guest services. At this point --since we found out 1) OKW should have fixed it and 2) it was a system glitch are going to ask for the difference in what we would have paid and what we did have to pay. I think that is fair.

 

[Chuck S]

I think you request for the reimbursement is fair, I'm sorry you had such a problem. As to whether they will actually refund $$, they may...or they may offer something of equivalent value, like a free night during your next visit, or vouchers of some sort.

This was definately nothing that you caused, and you should , IMO, be compensated fairly.

 

[thop529]

Was your resort OKW? If so there is a manager there I think her name is Emma. She is worthless! Worst manager the DVC resorts have.

 

[pigget74]

YEs, it was OKW but I dealt with Dana -- who I now know was worthless.

 

[rchristiansen]

Yes, check it and double check it again and again. Luckily I was with my parents at check in time when they arrived last week. I made the reservation for them with my points and added the dining plan for two adults. At check in they had 2 adults and a child listed. There was no child listed on the reservation, but it was somehow added to the plan. I insisted they change it and they said I had to call "Guest Services" not MEMBER services. I told them, I'm not doing that and they need to change it. My mom did have the print out with her that showed only 2 Adults on the Dining Plan. They gave her the reservation and somehow by magic, the child's dining plan was taken off.

 

[icydog]

What happened to innocent until proven guilty. I don't know why a disney manager would ever treat a guest in such a way. Better to err in the favor of the guest than to make an enemy of one. Shame on this manager. It sickens me to hear of the degrigation of the Disney spirit that was always in effect in the DVC resorts but especially at the OKW resort. I always wonder if they would like their wife, mother sister etc treated in such a cavelier fashion. I'll say it again, Shame on her.