I have flown JetBlue from Boston to Orlando several times in the past year and a half, and I have to say that JetBlue is a fantastic airline. I have always had great service, and most of the time, my flights have been on time, or early! The staff is great on the ground and in the air, and the planes are always spotless!
But the reason I'm writing this today is because of something that happened to me this week that shows just how great an airline JetBlue really is, and why I intend to continue to fly JetBlue whenever I can.
On Monday, when I arrived at Orlando International Airport to take my flight from Orlando to Boston, I found out that my flight was going to be delayed. JetBlue was having problems with their computer system, and it lead to long delays for all of their flights. By the time my flight took off, it was close to two hours late leaving Orlando. While it was a bit frustrating to be stuck in the airport for extra time, I just chalked it up to a bit of bad luck. As I've said, I've had great luck with JetBlue, so I figured I was due for a bit of a delay.
Well, yesterday, I received an e-mail from JetBlue that really surprised me, and pleased me. The e-mail explained the reason behind the delay and sent me a $50 voucher for the inconvience caused by the delay! It was totally unexpected. I hadn't intended about complaining about the delay or looking for compensation, so when I received that e-mail, it showed me just how great a company JetBlue really is!
To be proactive and try to do right by your customer's before they even complain about problems is rare these day. I have had many great experiences with JetBlue, but this was the first time they took the first step!
So, I am one happy JetBlue customer!
Karen